Digitell Verizon Wireless

The store used to have issues as others have said. I went there Friday night after being ignored at Verizon corporate store and the service was amazing. Where the other store could not help me, these guys did. They have cleared out the bad sales reps and just merged with another Verizon dealer.

This is absolutely THE WORST VERIZON WIRELESS store to do business with. They sell you used phones for the price of a new phone and don’t even tell you it’s used. Then you have issues with a phone within a 14-​day return period and they say their system is down and can’t help you. Then you return again and they say there are more issues with the phone and it’s not their problem, so they basically tell you that you are screwed. NEVER EVER frequent this location again. They are unintelligible, cannot make any decisions and are more worried about going on their next break then trying to resolve the problem that they caused in the first place. I’ve been with Verizon for over 14 years and will not be renewing my contracts. It’s worth the $ 1,000’s of dollars I am going to lose in early termination fees, but not worth the frustration anymore. They don’t even have a manager on site at all times to assist any of their uneducated employees.

Another bad experience with this store. Our last experience 5 months ago (4 ½ hours to simply change our phones from 4S to a 5S). We also purchased the Edge Program at that time (the sales person told us to buy that so we could trade in our 5 for the 6 for no additional charge since the 6 would be out in 2 – 3 months). Went in today to do that and were told it would be almost $ 300 each to change to the 6!!! No apologies. The guy who told us this was there and played dumb. Will never go back to this Verizon store. Will go to a main one. Very, very disappointed and surprised at the lack of customer care. Don’t know why anyone would shop here. Heard other negative comments from other customers while we were there. Sorry I have to even give them 1 star!!!

This retailer is pathetic! I only recommend going here if you want a longer wait than at the Motor Vehicle Division and if you want to deal with people even less competent. We tried to purchase a Samsung to replace my fiancée ’ s iPhone, but they couldn’t figure out how to move her photos and contacts over even though we stayed about 3 hours. We couldn’t return it the same day and had to go back. Another ordeal was in store ro exchange it for another phone… and they still charged a $ 30 restocking fee! We ordered the iPhone 6 Plus but it wasn’t in stock, so we had to go a third time to pick it up. Another test of patience was in store as they tried finding the phone and activating it. DO NOT BUY YOUR PHONE HERE! Any other location I’ve ever been to will do do a better job!

Absolutely miserable experience!
With the launch of the new iPhone 6 we made the decision to leave Sprint and join Verizon. Little did we know what a complex process this would end up being. We stopped in the night before the official launch and were assured that we would be able to order our phones online that night. That turned out to not be the case so we came back into this location to find out what could be done about it. Our phones needed to be ordered so we patiently waited for their arrival. Weeks later we were finally ready to activate our new phones and pick them up at this location. My wife arrived two hours before I could get there and believe it or not none of the phones were active by the time I arrived. Somehow in the activation process they managed to screw up her phone and therefore needed to order her another one. Imagine that, you wait weeks for your phone and then three hours for the activation only to find out you won’t be going home with your new phone. We were assured that her phone would be overnighted and that she would be able to pick it up on Saturday. Well guess what, on Saturday her phone was not available and she was to wait until Tuesday afternoon to pick it up. All that was offered were apologies and a screen protector for each phone. That’s it, no bill credit or anything else. The general manager for the location had to be contacted for everything, and after all of our visits we never once met this mysterious person. I’m sure the guys here are trying, but it’s safe to say we will never return. My advice is to go to a traditional Verizon wireless store if you need to buy a phone. Locations like this one are third-​party, not the same experience!