E D Marshall Jewelers

I had a nice experience at the Scottsdale location with David. I needed to sell a sterling pitcher and didn’t have the time to sell it on eBay. He offered me a price about 70% of what I could get on eBay and met my counter offer. A competitor of theirs had just insulted me with «it’s poor quality, sounds tinny and its silver plate». This piece was clearly hallmarked. The competitor offered me $ 25 bucks and told me to run to E D Marshalls if I thought I could do better there. I did.

Having recently relocated from out of state, I didn’t know what to expect when I walked into ED Marshall’s. However, I knew what I was looking for before I arrived. Upon entering the store I was greeted and directed to Hugh who took great care of me. He showed me a few beautiful time pieces and I narrowed it down to one, but I needed to a day to think it over. We exchanged emails, agreed to a fair price on a trade-​in and sealed the deal the next day. The entire process was very professional, fast and easy. Most importantly I’m thrilled with my new watch. Thanks to Hugh for the great customer service. I will be back

DO NOT GO HERE to sell any jewelry whatsoever! This place is unethical to say the least. After reading the reviews, and especially the recent article with IRS visiting and closing the store, I was hesitant to go, but wanted to get three estimates and thought Scottsdale was a good area. I brought in an 18 kt white gold and diamond ring that I paid WELL over $ 10,000 for and was offered $ 550.00!!! I also had a diamond tennis bracelet that I paid $ 5,000 for and was offered $ 1,000 for!!! I am knowledgeable about jewelry and know you never get what you pay for, but this was CLEARLY taking advantage of an individual, and practically robbing me blind! As we were sitting in a back room we also overheard the employees out on the showroom floor swearing as well! Someone went out to tell them to be quiet as they probably didn’t know we were there due to it being close to closing time, but that is no excuse and just goes to show the caliber of people working here. Utterly unprofessional and just plain classless; I wouldn’t ever go here again even if they were giving anything away for free!!! See posting by Nadia S. on 4÷14÷16, completely AGREE!!!

Unless you are going there to buy something don’t EVER waste your time trying to sell something. First off, I couldn’t believe how rude the appraiser was, he didn’t make eye contact with me not even once, he answered his cell phone in mid conversation. Just plain RUDE! I brought in a baume mercier watch which we paid almost 2500.00 for from Molina’s fine jewelry and a 13,000.00 diamond engagement ring with all the documents and appraisals. He tells me after two seconds of looking at the watch that it is worth 25.00 bucks and my diamond ring is worth 300.00 he said the diamond is so bad that it’s worth nothing! I had my ring appraised 3 times and the highest appraisal I got was 22,000.00 and this idiot wants to offer 300 for it. They must think people are stupid and uneducated so they talk down to you and make you think you own a piece of shit. I was so disgusted with them I got up and left! Never again will I go back into that place.

Sold a ring here after a weird experience at another buyer who claimed to be local but was based in california. Got a fair price. At least here you deal with a business thats been around for decades and is LOCAL!

I met the professional crew of ED Marshall at Barrett Jackson on Jan 26. In their booth was a good assortment of jewelry and watches. I found the Rolex I wanted and cut a deal. I worked with Peter who treated me with respect. The watch was used but in mint condition. They securely shipped the watch FedEx to my home in California. I will be checking back with ED Marshall for my next watch purchase.

Great watches, jewelry is average, not even close to the Gauthier. As for the ads on TV, they are stretching the truth a bit.. I went in there to sell a ring that was appraised at $ 19,500.00. I was offered $ 250.00 by some bearded guy. I also had a $ 7,500 Gauthier modern black pearl ring that they offered me $ 200 for UGGH. Their price per gram of gold is very low, the little shop just north of them offers much more per gram. They run the same ad weekly but its a come on! On a positive note they are very reasonable replacing watch batteries and the staff is friendly. and of course they do have the best watch collection collection the the Phoenix area.

This is the place for any watch enthusiast, their collection of timepieces is better than shopping on line ! Service, top notch. from battery replacement to new bands and intricate repairs, My first and only choice is e.d.m. The repairs are beyond reasonable, I have MARKED INNEXPENSIVE, but you can find watches for hundreds of thousands of dollars to satisfy any opulence.

I should have gone to Unilocal and read your reviews before going to E. D Marshall. All those one star ratings are for a reason Ed, you’re store is a glorified pawn shop. Buy low and sell high. We showed your appraisers a variety of watches, earrings, bracelets, rings and necklaces that we have receipts totaling over $ 38,000. Your appraiser offered me a whopping $ 3200 for the entire batch. We took the exact same items to Michael’s Creative Jewelry and they offered us almost 4 times that. We knew we’d never get anything near the original investment back, but your commercials are a joke. Tell it like it is Ed… Why not say, «Bring us your desperation and we’ll take advantage of you!» And don’t accuse me of being a jealous competitor. There are no such people in this town.

The owner posted a respond and accused me of lying and I’m a fake reviewer. Check your records and you will find my name as one of your customer. I left my watch so you can replace the band from leather to stainless steel. I was told that the band had to be ordered.
A good company would do the a little research on the incident before responding. It just proves to me that you don’t care about your customers.

The owner posted a response about 7 months after I posted my initial review. I hadn’t gone back to this site until today only to see that he accused me of being a competitor. OH SO VERY WRONG. I’ve since sold several inherited pieces to other fine jewelers and you were the worst ever. Suck up your bad review. Your response that I must be a fake reviewer proves my point.

I have never found a better person or location than this store. I live in Kansas City and when shopping for Rolex Submariner and stumbled upon this store. Patrick, quite possibly one of the most knowledgeable and professional sales folks I have ever seen at a jewelry store, spent over 2 hours with me, helping me find the right watch, resizing the band for free, shipping it to Kansas City for me for free, and then after all of that, I wanted to changed my mind on the style and type of watch I wanted to get and without any issues he took care of me returned the watch since it was under 10 days without any angst or issues. These guys have a great selection of new and Vintage \ Estate watches. Everything from Patek to Rolex and on up… ONLY deal with Patrick in the store, he will hook you up. Ivan, John and some of the other rep’s are okay, but if you want AMAZING service Patrick is your man.

This place is horrible for buying your jewelry. I took my ¾ carat diamond wedding ring in and they wanted to give me $ 600 less than the estimate i was given shortly beforehand when I had taken it to SW jewelers in Scottsdale. Go to SW Jewelry Buyers if you want to sell your jewelry. The guy at ED Marshalls flat out lied to me telling me Princess cut diamonds weren’t very popular haha! I went back to SW Jewelry Buyers and told him what happened and we both had a good laugh over that when he called a top jeweler in NYC to ask what their most popular diamond cut was currently. It was the princess needless to say.

Why am I getting a response today 7÷23÷14, when I visited and commented on this store ¹⁰⁄₂₀₁₂.
I still stand by my review, I got way better pricing at a jeweler on Camelback Road (not «spending my money on gas»)
If I remember correctly E.D. said he needed to train his employee better about pricing since the amount I received elsewhere was so much better!
Beware of this place!

Came here to buy a watch for my boyfriend’s birthday. Everyone was extreme helpful and friendly. They have a great selection of watches and jewelry. I love giving jewelry for presents and this place has the best selection. They have a lot of really unique pieces. Definitely a place to check you if you love jewelry!

I gave this place a terrible review in the first place because an employee lied to my face about several things when I tried to trade in a chain I purchased 18 months ago for a different item. After dogging me by e-​mail and on Unilocal,I agreed to give them the opportunity to make things right. My opinion now is far worse than my original opinion. If I could give this place negative stars, I would give them at least 10.
The fact that they employ a Unilocal cop should tell you everything you need to know about this company. Unilocal Cop initially charmed me with a return visit (at their unabating insistence). What I learned about this company is that the customer must always lose in every transaction.
I was unhappy to discover that two of the John Hardy pieces they told me were altogether, along with some others, worth only $ 500, had been placed in a display case for $ 795 and $ 1195. Ouch! They gave $ 500 for half a dozen items, at least two of which they plan to eventually sell for four times that amount. Skinned me alive.
I was even more unhappy when I realized that they did not intend to exchange the $ 500 chain for something they valued at $ 500 retail. They were only willing to give me between $ 350 (wholesale value) and $ 100 (melt-​down value) for a chain they once described as beautiful and offered to the public at $ 600. They described the chain they sold me as «mostly air» weighing 4.2 grams. They described the John Hardy items I had traded in as «worthless in terms of the metal and the stones in them.» But you can buy two of these worthless items from them tomorrow for $ 2000.
Every time I tried to cut a deal I thought was fair to me, I was asked to throw some more money on top of it. Finally I asked if they had any Native American silver pieces. Unilocal Cop told me to come back and he would have some things for me to look at. I took down my original Unilocal posting because it looked like the guy sincerely was doing his best to make me happy, within certain unfair (to me) constraints.
However, when I came back, Unilocal Cop brought me a bag of junk scheduled for meltdown that would have been an insult to anyone with any taste or esthetic sensibility. He became increasingly more irritated as I expressed my dismay; especially given that I was sitting right in front of him wearing some pieces designed by a multi-​time Spectrum Award winning jeweler. Finally I picked out some specific Native American pieces that I would accept in trade off their eBay site because, once again, this irritated Unilocal Cop told me I did not tell him what I wanted, which E.D. Marshall had complained about, in writing. So I put what I wanted in writing. He said he would call me the next day after treating me, not like an equal with three college degrees, but like a bag lady trying to sell him some empty beer cans. Of course he did not call me, because I was not compliant with their «the customer always loses» policy.
So I give up. Their excruciating unfairness and unpleasantness is just not worth any more of my energy. I went to my favorite jeweler right afterward, who informed me that my chain actually weighed 6.2 grams, and was worth $ 140 as a melt-​down piece. That is a 2 gram difference from what the irritable Unilocal Cop had told me.
Rather than let these wily profiteers cheat me twice, I put the chain on eBay with the proceeds to go to the local gay community center. Bidding starts at $ 1. The money was always beside the point for me; what I wanted was basic fairness. They’re unfailingly polite in their Unilocal posts. In person Unilocal Cop told me I was lucky they were willing to give me anything at all for a chain that was «mostly air.» Which they sold me! So for thousands of dollars of John Hardy jewelry, they sold me an alleged $ 600 dollar chain for $ 500 that, 1.5 years later, they are insistent is worth only about $ 100, even though the price of the gold on their showroom pieces that just sat there had gone up. My E.D. Marshall gold chain sat in a jewelry safe unused 20 minutes away from their store in a million dollar home on Scottsdale Mountain, which apparently has rendered it worth scrap metal prices, and caused it to lose weight.
Word of advice: If you decide that some jewelry you own is no longer your thing, sell it on eBay. Even E.D. Marshall Jewelers sells on eBay. And if you buy anything at E.D. Marshall Jewelers, don’t be surprised if more than 30 days out they insist that it is «mostly air» or suitable only for meltdown value. If you are buying it, it’s beautiful. If you are selling it, it’s worthless. Nice racket, huh?
* * *
It’s days later, and still no call. The pieces I said, in writing, that I would trade for are still unsold. Some pieces I would have traded for listed for as little as $ 1.00. And a watch they have listed as «new with tags» is clearly, from their own photos, very used and worn. So beware when purchasing on Ebay as well. If you’re into signed Native American pieces, they seem to be almost giving those away.

I was shopping for a Christmas gift for the Better Half. After driving by this place many times over the years, I decided to drop by. This is an awesome jewelry store. Here’s why:
+ There’s a nice selection of jewelry for men & women.
+ There’s a huge selection of high end watches.
+ There are many uniquely designed jewelry pieces that you don’t see at other jewelry stores.
+ Large selection of wedding/​engagement settings and bands.
+ The employees are friendly and willing to explain things to you.
Return Factor — 85%

I came in for a watch repair. Not only was the repair quick and reasonably priced, but the customer service was exceptional.
The gentleman who helped me was knowledgable and friendly. He was able to quickly diagnose the problem and give me a estimate on time and cost. Every staff member with which I spoke was courteous and helpful, even though I had a lot of questions.
I will definitely be returning to this location for any future watch repair needs.

Stopped by with concerns of my watch running fast. Peter once again came to my rescue with knowledgeable explanations settling my concerns even though I had purchased the watch elsewhere. I was treated no different and it’s these type of experiences that makes one want to come back and do business with ED Marshall’s for a broad range of services.
I wish I could say another watch employee was as friendly, won’t mention his name, very knowledgeable but not helpful since my purchase was elsewhere and he also knows it, leaves a feeling of being snubbed. Too bad!

I have always found jewelry stores dangerous!
Given a sum of money greater than our bank account, I could have a real nice time in one. Diamonds and Rubies and Sapphires, Oh My G-​d!
I came here today to replace my watch battery. Simple affair really. Yet, I get to sit in front of the watch case (see photo). I’ve worked with Peter before. Very professional, by the way. I was in and out, down only $ 5.45, or $ 5.00 plus tax within minutes. Nice.
E D Marshall does a very nice job of working with the customer to find something in your price range, or just to get a battery for your watch. Ask for Peter.
Enjoy!