Einstein Bros

Not as good as they used to be since they converted/​updated to Caribou Coffee — Einstein’s. Service was slow, bagel was ok though they skimped on the cream cheese. Big disappointment was the coffee. It was just warm, and not as good as the old Einstein’s. The girl seemed flustered when I asked for part dark roast, part hazelnut.
I’ve found myself looking for other places.

This location just recently got bought out by Caribou coffee. They seemed snappy and uninterested in their job. I just didn’t feel very invited. They seemed flustered even though it wasn’t that busy. They didn’t put cream cheese on one of the bagels and added unwanted onions. The other bagel was not toasted even though it was asked to be. I’m not sure if they just weren’t prepared or if someone went in and bought all the bagels but for a Sunday morning they had very little options. I have never had an issue with any other Einstein bagels until now. I will still go to Einstein bagels, but I will stick to other locations over this one.

When you got something good, why put Caribou Coffee in front of the name and screw it up!

I am so disappointed with the remodel and connection to Caribou. This used to be Einstein’s, a place to have a sandwich and soft drink or coffee with refills to a Caribou with only «fancy» custom made drinks and no refills, reduced seating and sandwiches with fewer bagel selections. The Caribou pastries and cookies are far better than Einsteins were.
The service has become incredibly slow now that you have to wait for eggs to be cooked-​it sounds like a good idea to have fresh eggs made for your sandwich but they can only cook about 6 at a time so it can take 15 minutes or more for them to turn out an egg sandwich if they are busy. «Freshly cooked» isn’t as important to me as getting in and out quickly as I stop on my way to work. Also I do not want any «fancy» handcrafted drink, just plain iced tea or soft drinks would be fine. Oops, they no longer have fountain service but you can buy a bottle.
Einstein’s has lost it’s identity to Caribou. I will be going to the one on FLW and the 101.

They did a great job getting a large order completed for me quickly. The location I took the order loved it! Thank you for getting my order completed on such short notice! The staff is very nice. The egg sandwiches were a big hit!

This is hard for me to write, because I love Einstein Bagels. But this is the first «rebranded» one with Carribu Coffee I’ve been in. The interior is much warmer than it used to be, but they’ve taken away self refills, too much focus on Carribu and it’s much smaller. What I love about Einsteins is selecting your bagel, getting your coffee (the Einstein brews, not Carribu) and sitting down for as much as you like. It no longer feels like a bagel place, but a coffee shop that has bagels. Disappointed in what it’s become.

Not sure what happened. I’ve been here twice since they’ve revamped and remodeled to «Caribou Coffee & Einstein Bro. Bagels) both experiences have been awful. The service used to be bad, but now it’s the food and coffee. The first time I came in since they reopened all I got was the vanilla hazelnut coffee (my favorite). It was so watered down and weak. The second time I went, I got an egg and cheese sandwich with turkey sausage. I normally get it on a 9 grain bagel, but found out they don’t have those anymore. They also didn’t brew any vanilla hazelnut coffee that day, for some reason, so I couldn’t get that. I wanted a medium roast coffee, but the medium roast was decaf. I was asking about the bold and light brews and asked if the light brew was like a blonde roast and she didn’t know what I was talking about and one guy chimed in and said that was a «Starbucks» term. The coffee I got was just nasty. It’s sad because this place is on my way to work and if I want a real Einstein Bros. Bagels I will have to go out of my way to the Tatum and Shea location, but I will do it because I am not going back to this place. They can remodel to make the store look as pretty as they want, but if the food and coffee don’t match then there’s really no need to return.

I used to love this place. Frankly, it is very slow, the bagels are good but this place needs work. It is always dirty, there are times when you go in and all the tables and chairs are dirty and no one around to clean anything off. Also, they run out of the most popular bagels so often that I have decided to try some place else. I tried to let the corporate office know about the problems but no one was interested, so off I go.

Great little place for early breakfasts or a cup of coffee on the go.
They actually have coffee that tastes like coffee wich can be hard to find in the U. S for a european. That is if you pick the dark roasted coffee.
The bagels are freshly baked and the condiments tasty.
Try the one with jalepeno bread, jalepeno cream cheese and sprinkles of salty bacon on top and thank me later.
Oh and they have good speed free wi-​fi too.

Fantastic service and so happy to see josh s at this location from shea he’s one of the best customer service people and i got my spicy Elmo even though its not on the menu any more
Thank you josh s
Hairdoctk

Decided to give this place another try and had the same problem as last time with the same employee. She tried to charge me for a bagel sandwich minus all the things I don’t want, instead of my bagel plus a couple things (cucumbers and turkey). This time I corrected her and asked to speak with a manager. She glares at me then turns to her manager and says «can you EXPLAIN to this woman that I have to charge her for a tasty turkey?!» (Btw the tasty turkey is $ 3 more than what I usually get). The manager apologizes to me and tells the employee that she doesn’t have to. This girl has a ridiculous attitude every time I come in and should not work in customer service. (Short, tan, dark haired lady with the facial piercings). I now will refuse to order through her if she’s still there. On the bright side, these bagels are too good for me to let a crappy employee keep me away. Hence 3 stars instead of the zero stars I would rate this one employee alone.

We visited this location on a Saturday, late morning. The man with earrings standing at the register had one arm leaning on the counter and the other on his hip like he was very bored. He just stared at us when we walked in and didn’t say a word (no «Hi» or «What would you like», etc.) and then didn’t make eye contact with us at all as we ordered. At the next register when we went to pay, we asked the employee if that was her manager, and she said yes, and his name was Josh. We commented that he seemed a little rude, and her response was «I think he’s stressed» and she offered up no other explanation or expression of concern, or apology, etc. other than a shrug. We were speechless. If he is that stressed (judging by other reviews, he must be living the hardest life imaginable) then he should not be working there. We changed our order «to go» because we didn’t want to stay.
The nicest person in there was the red-​haired man who made our bagels. He had a huge smile and was so friendly, that almost made up for the fact that the manager, Josh, was visibly rolling his eyes at us from the moment we came into the store.

Tried to get a quick coffee today in the express line and no one even acknowledged my dad and I for like three minutes so we walked out. Won’t be back to this location again. Enjoy the one star review.

Holy crap. Believe the negative reviews. I’ve been here twice because it’s the closest bagel joint to my apt, and it is unbelievably slow. «How slow could a bagel place be?» You may ask yourself, but the answer would shock you. There was 1 employee taking orders painfully slowly, while others took their time stocking the beverage case and joking with the cashier, who was just standing there doing nothing. Everyone was shuffling around very lackadaisically, with zero urgency or concern for the line of customers to the door. All of whom were looking around trying to figure out what kind of weird black hole we had stepped into.
I decided to turn and run… Partly out of impatience, partly out of principle, and mostly because it just wasn’t worth it. Especially when there’s an empty Dunkin Donuts right behind it. (Who’s cream cheese I actually prefer to Einstein’s, incidentally. I like the old school thick creamy stuff, not that whipped-​full-​of-​air crap.)

My Lox and pretzel bagel were very tasty. I have gotten this menu items from several different Einstein locations in different states and the product is consistently served the same and delicious. I like the fact that the variety of bagels changes with the season and trend. With this being one of the most expensive menu items, I can appreciate the value and would say it is a fair price. The fresh squeezed orange juice is so refreshing and good! The service was fast and friendly. I will definitely be back.

My wife and I stopped for a late lunch on Sunday at 2:50pm, and the manager Josh kicked us out of the store at closing time at 3pm even though we were still eating. My wife wanted to sit inside and she was only half way through her sandwich when Josh kicked us out even after I complained to him. He also kicked out a table of elderly people as well. Obviously he was more concerned about getting out of there than customer service and satisfaction. I’ll never go back to this store again! This is the first time I decided to write a post because I’ve never had such rude service before…

I get bagels each Friday for the office. I hate that this is the closest bagel shop to my house. The service is slow and after calling ahead my order is rarely ready. After my order was lost this week I asked to speak to a manger. The assistant manager was nice and showed concern, however, the General Manager was rude and as I was speaking to him he walked away from me to help one of his staff members. The customer does not come 1^st at this Einstien.

Coffee was cold and had a burnt flavor (and I like dark, bold coffee). Got a second cup an hour later… Yup, still cold.

We have a new Einstein’s here in Prescott Valley & have been there a couple of times. Food is great & store is clean & well kept (maybe because it’s still new?). Staff is helpful & efficient. So that was our ‘standard’ while visiting the Scottsdale Einstein’s last Friday. Minimal staff, store was atrociously dirty (bathroom even worse) but fortunately we had a good sandwich & the latte I ordered was great. Don’t know if this a staffing or management issue, but this store was not presentable, good food or not. Someone needs to let the Franchise owner know how poorly their store is being cared for, because d*mn it sure isn’t right now!

Empty, dirty, and poorly stocked. That’s all I really need to say about my stop into the Einstein Bros Bagels at 90^th street and Shea. It doesn’t help that I am not a fan of this chain to begin with, and this location doesn’t help change my opinion of Einstein.
My wife and I had breakfast plans that were canceled at the last minute, so we just wanted something quick and easy before heading into a store in the huge shopping center Einstein is conveniently located in. There certainly wasn’t a crowd at 11am on Sunday morning, but that didn’t stop the dining room from having a couple of dirty tables and trash cans filled above the rim. Maybe the employees were busy making bagels since they were already out of several varieties? No. At least that’s not the impression we were given when we asked if they had anymore of some of the missing bagels and were just told «we’re out.» I get that you don’t want to overstock, but I don’t think our expectations are too high if we hope the bagels we like are in stock just before lunchtime.