Speaking for the AV team who work within Hotel Nikko SF, they do a great job when it comes to handling all of the events that the hotel hosts, as well as our company parties. They are always on-point with sounds and lighting and other audio and visual effects, and they handle all concerns promptly and professionally(I would know because if they didn’t, I’d get the complaints first!). But in 5 years I haven’t had a single complaint. For more information, you can visit their website listed above, or call the number included and ask for the Business Center.