EZ Own Auto Source

I’m not someone who writes reviews however I really felt compelled to write about my experience with EZ Own Auto Source. I’ve recently joined the rent to own program and purchased a 2008 Ford Escape hybrid from EZ Own. The team in Mesa office made my buying experience fantastic. They were professional, friendly and courteous. At the time of visit they didn’t have a vehicle to my liking on their yard but even if they don’t have the car on their lot, they will do everything they can to get it delivered for you from another location. They were upfront and honest about everything and went way out of their way to make sure all of my needs were met. The process was simple and I was in my new/​used car and on the road in less than an hour. Occasionally I’ve needed additional time to make my payments. The finance department, in particular Paul and Jessica are so very professional, super friendly and have always worked with me on suitable payment arrangements that work for me. Thanks EZ Own… you guys are great!

When I got my car it drove great for a couple months than problems started happening. i went back and paid another down payment to get into a different car. That same day that car over heated on me, therefor they switched me into a different car. Again this car run ok for a couple months and it started having problems. They say they will fixed anything that helps the car run well they wanted me to pay almost $ 500 to get it fix. So I took the car back. This was honestly a last resort place for me so unless you have no other choice I wouldn’t do it

I’m going to be trading up today, so let’s see how it goes okay cause I’m so happy to be doing so Bobby Johnson.

One of the worst car buying experiences imaginable. They put me in 2008 car with 500 dollars down that day, which seemed good on the surface. But that’s not the total down… it was 1,500 down in total. I had to promise the other 1,000.00 In bi-​weekly payments of 200.00. While still making my bi-​weekly car payment of 250.00 in my case. For a total of 450.00 bi-​weekly for 5 total payments till the down is done, then I’d move to just the bi-​weekly payment of 250.00 for the remainder of the wretched contract. The vehicle would end up being 25,000 if I went the length of the contract!!! Absurd terms I know, but sadly I was in dire need of a vehicle to get to work in Monday and this was a Saturday. And I make decent money, so I figured I’d do it for a very short time since it’s basically a lease till the vehicle is paid off. And falsely believed I had a lack of options with my credit situation. Little did I know I’d be gambling with my life. A week into driving the vehicle the check engine light came on. After a couple calls to the service department I finally get through, and they tell me to bring it on for diagnosis. They determine its a thermostat and have me make an appointment to bring it back. It wasn’t running hot or anything, so I said ok. Having mechanical issues this early on was discouraging to say the least, but they got it taken care of. A few days later I’m driving to work when a tire blow out. The liner of wheel well shreds, ripping out various wiring and I’m left on the gore point of the freeway with cars whizzing by me for 40 mins. Meanwhile incompetent Arizona DPS tries to find me. A cop blocks off a ramp and gets me to the freeway shoulder. I had to pay a private tow company 80 dollars to get me off the freeway to a nearby restaurant. I had a relative take me to work. I called ez own when they opened, and told them to pick up their POS at the restaurant. The woman in the service department has the audacity to tell me I’d end up paying for the tow back to the dealership and the new tire. On a car I had a week! Which apparently had worn used tires on it to begin with. I got off work and was called in the afternoon telling me the car was ready to be picked up. All they did was put another (probably used) tire on it! They left the fender hanging, didn’t hook up the flood light that came undone, or check the transmission… I’m sure it had transmission issues after what happened. I told them to just keep it. I won’t be getting back the 500 I put down, after driving for 2 weeks. According to another customer on the BBB site, they’ll probably be coming after me for the remainder of the down payment. I believe it is of utmost importance I share this hellish experience with ez own auto source. Don’t jeopardize your well being and be bled dry financially by this horrible place. Your money is good anywhere, and theirs many reputable dealers that will actually care about you. Which I’ve learned the hard way. Don’t consider this place please.

I wish I could rate them lower than this but I have to put a star to be able to say what I want to say. Unilocal should have negative star for this kind of establishment. I regret getting the car from this crappy place. First they get really rude and we had our car fixed, the initial reason we brought it there is because ac wasn’t working but they found some other stuff that’s in bad condition. So they fixed everything except for the ac, my husband was nice enough when they told him he had to reschedule. We live in arizona just imagine how uncomfortable it os to have a car with a barely working ac, he tried rescheduling a day after they said their booked same for the following day, we had to wait a week. This place is a rip off with unprofessional people working for them.