Firesky Resort & Spa

I stayed in this resort for 2 nights. The hotel service was very friendly. They had a shuttle service that went within a 3 mile radius, which I didn’t use but it sounded convenient. The pool was loads of fun. They had a 6 ft pool with 2 water fountains and a shallow pool with sand. The pool stays open until midnight which was so much fun. They let you bring in your own water toys as well which I also did.

Unfriendly staff and fees upon fees. I booked a room through a site I use for work, it was a good rate. We were booking for a wedding that was near by and when I called asking if we could check into our room early because of the start time of the wedding. The woman on the phone was very polite and noted the early check in and asked us to call back morning of, which I did. The man on the phone however was very rude and said that our early check in time wasn’t possible because of others checking in early. Even though I called the day before and there was supposedly a note left for our early check in… When we actually arrived at the hotel the woman at the desk told us that our room wouldn’t be ready until 4pm and we were there at 1:30… How is that okay?
At check out, I was charged an additional $ 25 fee for all the «amenities» that A) weren’t ever explained to us at check in and B) I wasn’t ever informed of.
When I asked what the fees were for the man at the front desk explained that it was for booking and people not showing up, but we showed up? When I called back to ask about a refund the manager then explained that it was for — which now is frustrating that I was charged these fees for something that the staff never even explained upon check in.
Don’t stay here if you are trying to get a good rate, they’ll just add fees for a mediocre resort.

Location is central to old town Scottsdale, but far enough out of the way to be secluded. The pools are great and the resort is well-​maintained. My only complaint is the front desk customer service. One person working check ins while the other two where hanging out in the back. Took me 30 minutes to check out and when I got my bill it was wrong. There were bar charges on there and I didn’t even go to the bar I had the kids with me. After 20 minutes of the girl searching in the back for receipts she said looks like there’s no receipt so unfortunately I’m going to go ahead and credit your bill. My card was still charged for the incorrect amount we will see if it’s refunded later today. And she could not print a new receipt for me. I needed a correct receipt because we were staying at a resort as the house air-​conditioner is being worked on. Therefore I’m submitting the bill to the AC warranty company.
I will go to a restaurant a second time if the food is not that great if the customer service is amazing. At a resort you have limited customer service interaction check in check out maybe some room service that’s it. It has to be on point. If it wasn’t for the front desk experience I would give FireSky 4.5 maybe even 5 stars.
As a sidenote there’s a was a guest in front of me complaining about her bill being incorrect as well.

My cousins stayed here over the holiday weekend, so naturally I came to visit them and lay by the gorgeous pool! They had live music, games, and it was the perfect place to relax for the afternoon. I enjoyed a DELICIOUS beet salad and truffle fries {couldn’t resist!} for lunch, along with a skinny cucumber jalapeño margarita. Prices are not cheap, but that is expected at a Scottsdale resort. I would highly recommend this resort to any friends or family that are coming to visit! It is walking distance to Postino (If you’re staying here, you MUST go!), Scottsdale Fashion Square Mall, and Scottsdale nightlife. Staycation anyone? We’ll be back soon!

This was my second stay here, and I do not think I will be returning.
1. The lobby is new and nicely decorated but the rest of the «resort» clearly was a motel that the tried dress up in nice furnishings. Literally a motel.
2. I just got back to our room, it’s 6 pm. Still has not been cleaned? Ok well forget it now! No need to make the bed if I’m gonna be in it in 2 hours. We requested fresh towels so at least we could shower… They never arrived. I dried my whole body with a wash cloth.
3. The food, bland and god awful, and will cost you $ 58 dollars for breakfast… the waitress brought me the wrong food twice, and forgot portions of the order. What confused me is that she seemed to have written if down… Or did she?
4. Front desk not welcoming at all, even after saying we have stayed before… A «welcome back» would have been nice.
5. The pool… YUCK! I did not go in with the fear that I would get a staph infection. Literally looked like giant spit loogies floating around. Clean it up!
I was glad we mostly used out free
nights, but now I want my free nights back! This place is more like an Embassy Suites not a resort.

Main reason they get a three star is due to the rude receptionist staff. They were not friendly at all. That’s a big deal!!! That’s ur welcoming staff and they have an attitude. I did talk to a few of them and I got the same vive from all… unfortunately. Apart from that the rest of the staff is really nice (pool personnel and cleaning crew)
The rooms were just okay expected better though. The Room was clean but the main problem we had was all the mosquitos in the room and we didn’t even have the window open.

We had a wonderful time at the Firesky Resort. The room was beautiful with a lovely view of the pool. We spent the day at the pool and Aaron the Pool Ambassador was so wonderful to us. He was constantly checking on us to make sure we had drinks and were comfortable. He was also very nice to talk with. The pool was beautiful and so relaxing. Highly recommend spending a weekend at Firesky.

This resort was recently taken over by another holding company and is no longer a Kimpton Hotel. I love Kimptons and so when I found out it was switching (after we booked) I was bummed. However, so far they’ve decided to keep with tradition– the daily wine hour from 5 – 6 and S’mores by the firepits from 7 – 10. I appreciate these tiny details. Their coffee in the morning is so good! They even offer espresso with syrups so you can make an iced latte if you desire.
It is a smaller resort which I like. The pool is very nice and has plenty of sun and shade. The employees are very nice– though they could be a little more on top of things. Often we’d have to walk up to the bar to order or get water because there were no servers walking around.
The rooms are decent and the beds are comfortable. Housekeeping is terrible. One day our room didn’t get cleaned until after 7:00 PM! Even at that, all they did was make up the beds. I doubt they even vacuumed.
The food by the pool comes from the restaurant and it’s very good. I had the greens salad with beets and chicken two days in a row. The chicken was a bit dry. The truffle fries are really good and my friends also had the sliders which they enjoyed.
The free wi-​fi is not secure and is terrible. You can’t get onto anything. I ended up using my own data. You can upgrade for $ 15 but I found that ridiculous.
All in all, I would definitely stay here again. The location is fantastic. You can walk to Fashion Square (the huge mall) or even Old Town where are the awesome restaurants are– though you don’t have to. Firesky offers a free shuttle within a 3 mile radius. We had them drop us off at Camelback one day and then come and pick us up. Unless you’re planning long outings, you really have no need for a car here. Though if you have one, the parking is free!

Great location right next to Old Town. The pool and grounds with comfy chairs, lights, and fire pits are amazing. Kipton hotels have HH from 4−6p on weekdays and they let you check out cruzer bikes. I was given a room with balcony overlooking the pool and it was fabulous. I’ll be back!

The resort is beautiful. I’m pleased to report that the front desk managers graciously arranged to move our rooms out of the pet building to a quiet space. We really enjoyed our stay. The margaritas by the pool, and the friendly staff really stood out.
Thank you so much Kimpton Firesky — we had a lovely stay.

Calling this a «resort» is a bit of a stretch. You walk in and the lobby is beautiful, but once you meet the front staff you know the service just isn’t there. They have a 4pm checkin time, which is abnormally late, but we called ahead and they said come on it. We tried to check in around 12, since we had gotten in early from Sedona, and were told they would call us when the room was ready. We walked around and hung out for a bit, went to lunch, and decided to go check on the room. By now it was around 3 and were told out room was ready. No apologies for never calling or anything, but more of an annoyed sense since we were checking on it. It seems it was frowned upon that we booked through Expedia, since several comments were made about it. Nothing was said about the accommodations of the resort, pool hours, things to do or enjoy or anything. We learned more from Unilocal reviews then from the hotel staff! 10 minutes later we were off to our «lagoon» view. We paid extra for the view of the lagoon, but the lagoon ended up being a circular artificial grass area they called the «oasis lagoon». It seems the actually lagoon can not be viewed by any rooms. The room itself was nice, with a great bed. The first night we left the slip on the door for room service in the morning. The next morning the time past and it never came. We called and apparently they never came by to pick up the slips. They apologized and comped the breakfast. Breakfast itself was mediocre so I’m very glad we didn’t have to pay the $ 45 it would have been. The pools are pretty nice but defiantly not worth the $ 25/​day resort fee. Over our entire weekend stay the nicest staff in the resort was the valet. They always greeted us very friendly and were very helpful. Pretty much everyone else was just ok, but the front staff being by far the worst. Upon checkout we were never asked how our stay was or anything. Took around 5 minutes to check out, which is strangely a long time, only to have the lady put the checkout piece of paper on the counter and say thanks. No have a nice day or anything.
I’ve had much better service from hotels and resorts that cost half as much as this place. The best thing this «resort» hotel has going for it is its location. If you are wanting something nice with good customer service your money is best spent elsewhere! We will not be coming back.

I stayed here a few weeks ago to catch some spring training baseball games.
–Great customer service
–Perfect location for the nightlife
–The pool is amazing
–Free drop off & pick up rides in a 5mile radius from the hotel in the hotel’s Chevy Tahoe (or Suburban I think).
…I’ll be staying here next year for spring training again.

We loved this resort! From check in to check out ! The rooms were clean and had a modern feel for being a older hotel. Easy and FREE self parking. Coffee and water available in the lobby! Lobby bar was great for a drink or outside snack. The pool hosts were great, lots of great food items available at the pool. Easy walk to run up to your room from the pool. The proximity to downtown Scottsdale is great, just a 10 – 15 minute walk but if you didn’t want to walk they have a complimentary shuttle that will take you anywhere within 3 miles. Another great feature was the complimentary bike rental, we took those into town a couple times.
Copy the link to see our video on You Tube
We will be back soon!

Amenities, amenities, amenities, amenities, amenities, and MORE amenities.
This hotel was a pleasant surprise, seriously. Located in the epicenter of everything Scottsdale, this resort is definitely aimed for people looking to enjoy a fabulous stay.
Rooms are clean, cozy, and spacious. They are equipped with mini fridges and mini bars.
They have a Vegas style, massive pool that is equipped with plenty of beach chairs and towels.
Some of my favorites:
FREE S’MORES. Grab a kit, hijack a fire pit, and away you go!
FREE Coffee in the morning
FREE Wine tasting in the evening
Bikes rentals available, and yes they are FUN.
They do have a gym, and parking is very accessible.
Cons–
no elevators, although it’s just 2 floors.
rooms need a little refresh, but then again, who spends lots of time in their room anyway?
Overall, I enjoyed the Firesky. I like the off peak specials and would visit again.

I will definitely come back here. With my dog again! Lovely time! Love the «green» touches too !
Enjoyed the dog water bowl in the lobby and the room! Coffee in morning great. And then did happy hour later in day.
Enjoyed pools!
What is best time of year here?

I really don’t understand why this place has 3+ stars. It’s a very old motel that has been semi-​remodeled NOT a «resort «. The furniture and amenities in the rooms are old, cracked and ugly. The pool’s staff don’t even wear uniforms, the guy going around taking orders was wearing sweat pants and a white tee, and there were no pool towels for hotel guests to use. You check in then have to drive around to find your room (just like a motel). The pipes are so old, you can hear people flushing toilets and taking showers around you. I regret my decision of staying here and will leave tomorrow to the Westin. A true 4 star resort.
I wish I could get my money back and actually not stay here tonight. Awful spot.

When my parents came to visit for the weekend they were amazed by this hotel. The rooms are very average but the hotel grounds are beautiful. They have two pools (one with a beach area), a bar, restaurant, incredible staff, and MUCH more. We will be back!

Great friendly and helpful staff, large facility with a lot of room!
I came here for a company conference, rooms were booked for us in advanced.
My room was quiet, the only noise heard was the neighbor’s shower through the plumbing, else no noisy neighbor’s TV, no loud footsteps of people entering or leaving, which was great for me.
The room itself was large and open, with one king sized bed, one desk, large dresser, TV, extra chair and a day bed (for all you lazy people after someone else made the bed)
If you are starving, there are the in-​house snacks and mini fridge and if you have to have it, a small bottle of wine and cork screw to calm yourself.
Meals were catered, it could range from chicken, beef and fish with a number of sides, including salads, potatoes, bread rolls and vegetables.
We were provided with a locked conference room, where we could store out stuff and had full access with a key.
I did not make use of the swimming pool or hot tube, but if you are there go wild!
In the lobby, there is always ice water available. Across from the front desk is a table, this table contains the coffee service from 8am to 10am. Then from 10am to 5pm you can find refreshments, in this case it was prickly pear lemonade. At 5pm to 6pm you have wine service with some h’orderves, and then after 6pm it’s S’mores time.
I had a rental car, and happen to park under a tree. After two days, I found my car covered with small gifts from birds. If you walk the parking lot during the day, you will see many deposits on the floor, so avoid the trees!

Had a pleasant one-​night stay here over Labor Day weekend. It’s a bit of an unprepossessing affair from the outside, but once you step into the lobby, the soaring ceiling with juxtaposition of dark and light woods, mixed with the stacked-​stone columns and colorful patterned carpets, make for an impressive entrance. Check-​in was smooth and easy, and I was given a room right away at 11:30am on a holiday weekend. Between the lobby and the outlying buildings housing the guest rooms is a large tropical oasis divided into different areas. There are two pools, one with a sand bottom at one end. There’s lots of lush vegetation, plus some grouped seating areas in peaceful garden settings with water features. The rooms are obviously remodeled from some mid-​market hotel (I don’t know what the history of the property is) and are located in four two-​story buildings making a U around the pool area. The hallways are a bit low-​ceilinged and slightly musty, but the rooms have been given spiffy Kimpton makeovers. They’re a pretty decent size, with plenty of room to walk around the bed and back and forth to the bathroom and a wide entryway. The entryway has a nice wooden flooring, then there’s patterned carpet in the sleeping area. The bed is comfy, my bathroom was large with marble tiling and a separate small vanity table – though I had one of the accessible rooms, so I don’t know if they are all this size. The patio is a small area which looks directly onto… a fence, at least from the first floor. (This is not a hotel built on views.) One other note, when I first got in the room, I kept thinking I was hearing distant thunder outside. Turned out it was maintenance employees rolling trash cans and service carts through the asphalt parking lot behind the fence.
Tried a massage at Jurlique. The massage itself was enjoyable (and a full hour instead of the 50 minutes some places do) with very attractive treatment rooms that felt almost like a fusion of Moroccan and Old West. However, be aware that this is a tiny spa with a postage-​stamp lobby and no amenities such as changing rooms, a separate pool, plunge pools, etc. The rates, however, are comparable to the amenity-​laden spas in the Valley.
The lobby bar is an extension of Taggia restaurant. Had a couple of drinks there and the bartender was highly efficient and very friendly, despite the fact that some of his customers that evening were PITAs (my acronym for Pain in the… Butt).
Across the street from the hotel is Roaring Fork, which has a pretty bangin’ happy hour that starts at 4pm, with $ 4-​$ 10 appetizer plates and lots of $ 5 drinks. It’s worth a stop-​in to kick off an evening (or to hit if you can’t wait for the free wine hour at 5pm at Firesky) but get there early – every seat was taken by 4:30. It’s also not far to Old Town Scottsdale, where we poked around for the evening. We took a cab down there, but decided to walk back since it was a nice breezy night.
All in all, Firesky is a great choice for a quick stay if you want the urban Scottsdale feel and access to Old Town because of its location and pretty high energy level. It’s not the place if you’re looking for a more laid-​back full resort experience.

I travel quite often for work and staying at any Kimpton hotel is always a pleasure.
With my travel I do get some nice perks but nothing tops Kimpton’s service.
FireSky is a great spot especially if you are staying in the Scottsdale area. It feels more like a resort than a hotel.
Staff is friendly, service is great and overall a great place to relax after a long day of work and travel.

We stayed here for valentines weekend to escape winter for a couple of days.
The property itself is a series of two story buildings arranged around a couple of cozy pools that are very nicely landscaped. While the property itself is not huge (like so many of the other resorts in Phoenix), it’s smaller cozy side was part of what I really enjoyed.
Our room was in the 200 building on the ground floor and was very quiet. Our room faced the pool/​lagoon side which was nice but next time I’d try to get a room on the second floor to enjoy sitting out on the deck.
Perhaps they weren’t full but it was great to get a good nights sleep after a couple of long days prior. When you arrive you will enter a very stylish lobby and be greeted by helpful staff to check you in. Since the property allows dogs, you will notice the bowl by the desk with doggie treats along with some water.
One of the highlights of the place is the pool area. There are actually two-​one designated for young families that has a zero depth sandy beach and one for everyone else. There were plenty of chairs with bright colorful towels waiting for you. There were also several pool attendants roaming around and checking in to see if they could be of any help or to take food and drink orders. Another nice feature of the pools are the landscaping. There are plenty of tall trees so finding shade is quite easy to escape the hot Arizona sun.
At night the property is truly spectacular with cauldrons of blazing fire illuminating the property as part of their earth, fire, water theme.
I wouldn’t hesitate to book here again.