Gerber Collision & Glass

I highly recommend Gerber Collision & Glass in Scottsdale. I brought my car there in April for repairs after a car accident. I returned this week for repairs to a small scratch that I noticed after the repairs were done the first time. We weren’t sure if the scratch was there before the accident, because I had never noticed it, but they quickly offered to fix it as part of the warranty. Both times, I was treated very well by everyone I spoke to. Reassuring. Friendly. Respectful. Professional. They really helped make any upsetting experience from the accident into a pleasant one.

Awesome work done on my F150! Chris and Bill provided outstanding customer service, completed the job in a timely manner and superior quality work! I would go back there for any future needs. Thanks! Jim R.

Everyone was super polite and helpful. The place is lovely inside. Check them out! :)

Tyler, the GM, went above & beyond repairing damage to my Lexus. Called me regularly on updates, insurance paid for the majority & the car looks like new. He had the vehicle washed & even put guards on the doors to protect from future damage. Thanks a ton, no way will I go anywhere else in the future. 1500 dollars less than the other nearby shops that quoted me. NO BRAINER. Thanks & go cards

I had my 2012 Honda towed in and the work was completed all except a faulty tpms sensor that they could not fix. They tried two different replacements and the light just wouldn’t shut off. Keep in mind this is after fighting the fact that the sensor was bad and I didn’t need to just drive it both times.
Tyler told me that I could bring the car to a dealer and they would reimburse me. I called to find out cost and at the time wasn’t within my budget so I kept my tires inflated and checked them regularly to ensure saftey until I could. Fast forward to a couple months ago when I got the repair done at arrowhead honda.
I called to figure out reimbursement from Gerber only to be told they have changed a lot of employees and not sure who I talked to. So I went in and Tyler was still employed there and I spoke with him after sitting in the waiting room for nearly an hour. I expected they had relayed the information and he was coming out with a resolution as it had taken so long. To my surprise the information was barely passed on, I again explained to Tyler to which his response was he had to. contact geico. Which sounded like they were going to run me around but again i gave time to be straightebed out as he said he would call me in 2 days.
2 weeks later I still had not heard from tyler. So I called again. At this point he tells me the insurance isn’t going to cover it and says nothing else. gerber takes no responsibility for it and I’m still out almost 200 dollars after my insurance paid for the service and I paid my 1000 dollar deductible. If this is the way gerber follows up on their word I will ensure they won’t get my repeat business or the business of those around me.
I am more than happy to change my review at the off chance they are honest and follow through with their word. But at this juncture if this is the way business is handled I will be taking further action with their corporate office and the BBB.

My car was backed into while parked on a side street. All the repair work was body work and once the pieces came in from Mercedes the work was done quickly and professionally. Support staff was excellent, Tyler called 3 – 4 times with updates (usually after hours so he must be there late most nights), and the car was ready to pick up when I was told. They also did a nice job cleaning and detailing it so the existing frame matched the brand new hood, bumper, grille and side piece. All of the insurance paperwork (from driver’s policy) was handled smoothly and I just came in and picked up the car and left. Overall, extremely pleased with their work and although I hope to never need their services again for repair work I would highly recommend this company to others.

Took car in for door repair after accident. They took care of working with other party insurance for follow up costs. Initial quote was lower than actual cost. The first attempt did not work to their liking so they tried something else. That being said car looks great. Love the detail job they did. Very nice and friendly. Good about calling with updates where they were at. Time estimate was off but that was due to change in repairs. Work well with Enterprise.
Sent a family member to them for repairs recently!

I just picked up by 2015 Mercedes ML 350 that had received bumper damage in a parking lot and it is absolutely perfect! Only took 2 days to repair and Tyler could not have been more professional. This is the 4rth vehicle I have had repaired here and all of my experiences have been great. I highly recommend them. Honest and reasonable. No hidden charges.

I had my car towed after an accident to Gerber. The people were fantastic from Chelsea as the receptionist, to Bill who got my extensively damaged car thru the shop in record time. Chris coordinated everything with my insurance company, and Tyler was excellent. The result is my car which was a new car was returned to new looking condition in record time and looks just amazing after sustaining over $ 7k in damage. Outstanding service, quality work, and the people made it a painless experience that was actually pleasant. HIGHLY RECOMMEND!!!

I took two BMWs here within the past 2 weeks. Bad luck with fender benders in September. I would probably give them an average of 2.5 stars but that wasn’t an option. Here’s a summary of why:
— Car 1: Was hit in the rear of my X5M (minor bumper damage and tailgate dent). The work on the bumper and tailgate turned out great. Probably 4.5 out of 5. That was paid for by insurance. But I also had them repaint my rocker panels and rear fender flares which were badly rock chipped (previous owner didn’t clear bra). That turned out HORRIBLE (maybe half a star). They sanded and painted but apparently didn’t feel that the chips should be filled and smoothed. So I was left with nice shiny black paint but with a bunch of obvious painted over rock chips. Tyler at Gerber (good guy) seemed genuinely embarrassed and didn’t charge me for that work. You get what you pay for. But I would have preferred to pay for quality. Anyway, I clear bra’d over it and can live with it. Didn’t feel like getting back into a rental. Another nuisance is that when I arrived to pick it up they were still working on it. I have spent way too much time in their lobby the past to weeks.
— Car 2: this time a front bumper bump which required replacement. Also a piece of the grill broke off on the freeway and put scuffs on the hood. I’d give them maybe 4 out of 5 for paint work. The bigger issue is I was told the car would be ready to pick up between 12:30 — 1. I arrived around 12:45. The car didn’t even get pulled around until about 1:40. The bumper had one little spot that needed extra attention, no biggie. But they didn’t even touch the scuffs on the hood or some other scuffs they said they’d work on. So back it goes. Car finally comes back at 2pm. Now with buffing wheel swirls on the hood. At this point I was already an hour late for a clear bra appointment so I left. The car was also pretty dirty, dusty and had white wax lines everywhere. BTW, car 1 also came back dusty.
Bottom line, if you are going to tell a customer the car will be ready by a certain time, make damn sure it is and that everything has been completed. Or at least call so customer doesn’t have to spend hours in your lobby.
Even worse, I don’t think Gerber has a Quality Assurance process. Or at least they don’t follow it. Finally, if you do go here, make sure you pay a lot of attention to detail on your vehicle. Because Gerber won’t. Hopefully there’s no next time but if there is, I’ll try Ric’s

I took my car to Gerber Collision & Glass because my car was vandalized. I was given an accurate time line for the repairs and was kept up to date with the progress. I couldn’t have been happier with the end result. My car looks like new! Thanks! I highly recommend this facility if you ever have the need for body work.

Scott Hewitt is the man. Amazing guy, honest, knows what he’s doing, and knows good business. Brought my car here after I got rear ended, drove across the country after a «fix» but a Liberty Mutual repair shop in CT, but Scott is the one who actually finished fixing the car. For any repairs, I’m going to him.
The reason this isn’t 5 stars is because of the glass side. I used the glass repair when my windshield got smashed by a rock. Come to find out, they put the wrong windshield on. You can see the residue they left on top of my car from the unnecessary glue that was used to force the wrong size windshield to fit. I know this only because I used safelite the second time my windshield got smashed by a rock (curse you I-​17 around happy valley) and they confirmed this, and then installed the correct windshield. My car may not be the most popular, but if you’re doing glass, you should know this.
Luckily, Scott and his level of service allow me to give 4 stars.

Fantastic service and repair!
I had a scrape down the back of my SUV (wife decided to close garage door down on it) and it wasn’t pretty.
I walked in, got a quote which was reasonable, about average compared to all the other shops, and decided to use them.
I brought the car in on a Tuesday afternoon and done mid Friday even with ordering parts and bumber. Car was washed and cleaned inside & out.
This will be my go to (hopefully never needed) shop again.

We just had work done on our Yukon and it turned out better than when we bought it! They are were prompt and kept us informed and even washed and detailed the car. It also included a lifetime warranty. We are so impressed with the level of service from Jaques. We will be going back!
Sincerely,
Brad and Christi

This place has real professionals working there, couple of year ago my Porsche 911 was hit in a parking lot & they painted the fender & it was perfect,.
so in the past month i’ve gone through a couple of cars, i called Tyler who i usually deal with (great guy, knows his stuff) E63 M6 that i had them paint and install a roof & trunk spoiler on, they did an excellent job, then just last week took them a custom front bumper for a 650i to have installed & painted, they finished the job within less than a week & the paint and install was perfect, mind you this car was silver & silver usually isn’t easy to match!
Thanks!

These guys have an «all hands on deck» approach to customer service. They were great when they fixed my car 2 months ago. A headlight they replaced filled up with water so I called about it and they told me to stop in any time. It took me 2 weeks to finally get down there and I fully expected to need to wait for them to order the part and make a return trip to get the repair done. Nope, they ordered the part when I called knowing I’d eventually be in. I pointed out a trim piece that was popping up and they ordered a new one immediately, and it will be in tomorrow.
Use Gerber because they are professional, have impressive customer service, and if there is a problem with their work, they fix it without any reservations.

Picture yourself sitting at a red light minding your own business. Then some moron who is on his phone doesn’t see the light and plows into you which forces you into the guy in front of you. Yea, you’re the meat in an auto sandwich.
I took the car to Gerber and was impressed as soon as I arrived. The estimator was friendly and professional. He noticed some damage that I overlooked.
I was told that the repairs would take a week mostly because they had to get some of the parts in from California. That was fine with me. They actually called every other evening to give me an update — nice touch.
The total repair bill was over $ 8,000 and the car looked brand new when I picked it up. The next day a coworker asked me if I got a new car — it looked that nice.
I’d go back in a heartbeat.

My car got hit by someone in a parking lot. It was their fault and they were insured by GEICO. After going through the claims process, they offered the use of this body shop to repair my car because they have a claims adjuster located on-​site to handle the process and that it would be faster. They also offer a lifetime guarantee and warranty for all work completed by the shop… ok.
The process was pretty easy and convenient. Dropped off the car and then received daily phone calls from the shop keeping me informed of the progress… it was nice, but a little bit over the top. Since it was covered by insurance, I’m not sure if their pricing is fair or expensive… but the work they did was good. You really can’t tell that the car was involved in an accident.
Return Factor — 75%

This place seems honest, reasonable and efficient! I must say, I have not actually had my car fixed here yet, but I will soon!
I called to schedule yesterday around close and they had me in for an appraisal today at noon! The service was quick and courteous. My bruises on my Jeep were from a scrape off the beaten path and they were not too bad, so I was debating whether to use my insurance. He told me about three options and discounts available that all seemed reasonable with/​without insurance, which I thought was very honest and professional. They also said it should only take a day to fix it!
I only gave 4 stars because I have not actually had my car fixed here yet. I will make sure to give an update! I forecast a 5 star review in their future :)

A few weeks ago someone backed into me in a parking lot.
Needless to say, no one likes having an accident nor dealing with the aftermath of working wth claims adjusters, etc. It’s all a hassle, but Gerber made it easy & far less painless. From Meg at reception to Keith who worked with me and walked me through the process. They were all great.
Now that I have my car back all I want to do is forget about the whole thing, but I do remember the folks at Gerber and how happy I was that I went there. WOW!