Godiva Chocolatier

You know what’s nice and embarrasing? Being asked to bring your PARENTS in to buy something. Seriously? Am I not tall enough for you? I turned 18 a while ago, lady. Rude.

We’ve been shopping at this specific Godiva for years and today’s encounter with Sara, an employee there was AWFUL. First, we stood there for about 10 minutes while she stood behind the counter filling out paperwork completely ignoring us. She didn’t even take a second to say «I’ll be right with you.» Apparently, her IQ is too low to handle speaking to us and filling out paperwork simultaneously.
Then, we ordered several pieces and I handed her my frequent shopper card, where I get one piece of free chocolate per month on the program. (My bill was about $ 30, so I wasn’t there just for the free chocolate). First, I ordered 2 dark chocolate strawberries and she said they only have one, pointing to the dish on the counter. I told her she had more strawberries in the window and she rolled her eyes at me and then got the chocolate. They ALWAYS have chocolate covered strawberries in their window display, so it’s not like this was anything new.
Then, I asked if one of the pieces I ordered were free. She said «no.» She didn’t offer an explanation or anything. I asked if they had changed their program. She said «No.» again — not elaborating. So I asked why I wasn’t getting a free chocolate. She said, Well — you have to spend $ 10 a year in order to get the free chocolate, which you have but you don’t get the free chocolate.
So I asked why I would be getting the free chocolate. she said «I don’t know.» Then, she sighed and rolled her eyes again and said «Fine, pick out a chocolate to get for free.» So I asked if I could just get one of the ones I had already picked out free and she said «fine.» When I handed her my card, I held my hand out so she could give my card back to me but she just stuck it on the counter on the other side of the register with the receipt and said «Have a nice day» and walked away.
I have NO idea what warranted that attitude but it was there before we got into the shop. As a business woman, she would’ve been fired ON THE SPOT for being so rude.
How can someone surrounded by such amazing chocolate be so bitter?

Today I had gone in to buy my husband a Father’s Day gift. The worker did not acknowledge me at all when I had walked in I’m wondering if it was because I looked like a bum with my shirt and basketball shorts anyways I was kinda bummed about that but I grabbed the chocolate pretzels and stood behind the people she was helping for a good 5 minutes or so…
Then the manager comes in from the back, now I have seen this lady before and she actually helped me with my husbands birthday present a couple months prior. She is the most best manager I’ve come across when it comes to customer service. I am so happy I had her when I could have had that other girl who didn’t care I existed. She asked me if I had a sample I said no and she quickly got me a truffle from the case. I was so happy I left with a nice dark chocolate truffle and a wonderful gift for my husband.
I rate this 5 stars for «Vicki» (the manager) & the wonderful chocolate I received.
Vicki rocks!

Good chocolate. Great chocolate in fact, especially for someone who’s traveled a lot around Europe and knows what real chocolate should taste like.
Absolutely shitty customer service. The chick/​high school brat turned adult behind the counter acted like she was the presidents secretary and has no time for my questions and basically acted like I was stupid for asking them. Grabbed my little overpriced bag of chocolates and got the hell out! Order online if you want actual customer service.
Edit: she asked myself and my boyfriend if we wanted a water bottle or Oreos during checkout. lol wtf?

Woman was unbelievably rude to my friend and I. I asked for a chocolate covered strawberry and she practically snarled at us that they were $ 9 without making any move to pick one up for us. My friend and I are young but we still deserve to be treated as customers! I will not be returning to this location.

Godiva Chocolate is one of my favorite chocolates of all times. I may have to drive 5 miles to go to the store, but it is well with it. Every time I go into the store it smells so good. They even hand out sample too. :) The last time I was in the store, the lady was really friendly and hopeful. It is not every day you can get a free box of chocolate (it was for my birthday).

Good but expensive chocolate
Admittedly, chocolate is my vice of choice. And Godiva makes some good stuff for my occasional fix.
On the con side, the stuff is expensive– $ 50 for a box of six chocolate covered strawberries for Valentines is hard to justify. Had they labeled the box, I probably would have passed and did a truffle mix instead.
Also, the floor around where they dip things in chocolate was a mess. What a horrible waste of such amazing, wonderful cocoa. The gods are weeping the loss…

If giving this particular location zero stars was possible, they wouldn’t even receive one.
I placed a CUSTOM order on ²⁄₁₁ to be delivered on ²⁄₁₃. I paid an extra $ 25 to have it overnighted to ensure it would arrive in time. I explained ²⁄₁₄ would be too late because the person they are for has an early morning flight that day.
I finally called because it’s 3pm and it still hasn’t arrived to see if I could be provided with shipping information and was told the package was sent out THIS MORNING and I will receive it TOMORROW.
Instead of offering me some type of solution, I was transferred to the «manager» (Alicia…a name I see repeatedly in these negative reviews) simply told me «Well, I’m the manager and there’s nothing that can be done at this point.» Clearly, you aren’t a competent manager because a better person would try to fix the situation and make their customer (who spent a lot of money on a custom order/​delivery) happy.
There is a complete lack of professionalism and the idea of customer service completely escapes the employees at this location.

Extremely rude workers. This review is for the man standing next to the door with a basket of samples on Saturday afternoon of 1÷18÷2014 average height with glasses. We were greeted with a condescending hello and glare. Why would you put someone outside of your store with samples if you aren’t going to offer any to customers? I was planning to get a hazelnut truffle but decided not to since he was such a jerk. No samples were offered on our way out either.

This review is actually for Godiva corporate — they really piss me off! Godiva buys mailing lists from other sources. That is how they get your email address. Then they spam you like heck, sending at least 6 – 8 spam messages a day! On top of all of this, there is no way to «unsubscribe». Their unsubscribe feature does not work, although it will tell you that you are now unsubscribed. And their internet people use spamming tactics when building their spamming programs. They use different URL schemes for each message so there is no way for you to identify the message source as Spam or Junk. I have even written a letter to their corporate office telling them to stop this disgusting practice and have received no action at all.
Godiva sucks! They epitomized the ugly American corporation!

Very rude workers. Alicia the assistant manager was the worst. Won’t be back. I’ll make the drive to the Chandler Godiva.

I don’t know why I have never been here before, I am a huge chocolate fan and have always just walked passed it because I feel like the Godiva chocolate you get from the grocery store in those little squares are so so but nothing to go out of my way for. Recently someone bought 2 chocolate covered strawberries for me here and Helloooo my life has changed!!! The strawberries were huge and so ripe and the chocolate was amazing and very thick. It was hands down the best I have ever had and I can’t wait to go back and get another one

I love Godiva! Yummy chocolate whenever you feel the need to treat yourself. Stopped in the other day and Vicki was so helpful and friendly. She gave me a couple of samles of different things which helped me settle on getting their milk chocolate caramels. Yum!

Oh how I bow to the great coca bean… how I crave the sensation of that sweet and delightful taste hitting my lips… whether converted into a milk chocolate chewy delight or a delightful truffle with that unique hard outer shell and gooey smooth filling… Godiva chocolates are some of the best the world has to offer. I often loose myself in a daydream thinking about all the creations I can taste in this convenient location offering friendly staff, fresh chocolate covered strawberries and a plentiful selection of bars, truffles and desserts that can easily add 5 lbs or more to my waist line within a few short minutes… and they are worth every calorie!

I’m a chocoholic so I’m always in heaven when I come here! The turtles are to die for! The almond bar is awesome and, of course, their chocolate covered strawberries are truly remarkable! Whenever I go to Fashion Square Mall, I always stop and get my $ 4.00 turtle!

Three things make this a five star chocolate shop.
Maybe four.
1. The chocolates are beautiful in taste and presentation.
2.The store smells and looks wonderful.
3. Clearance sales after the holidays– you can get great deals because the box is out of season.
4. They make terrific gifts.
I love to have dinner parties and the post holiday chocolates are first rate for desserts. Remove them from the boxes and place them on tiered silver trays and watch your dinner guests’ eyes light up. Many people would rather have a piece or two of Godiva Chocolate for dessert than a piece of cake or pie.

Come to Mama, pretty precious little drops of Heaven. And I’m just talking about the packaging. What’s INSIDE the package is the real treat. First off, do not eat your chocolate in the store. Buy it and have them wrap it all up and put it in the bag. Go home and sit down and eat your chocolate in at least 2 bite– you hear me?!! TWO BITES at least. Savor the taste and feel your heart skip a beat.
** Note: In the summer, go home right after the purchase and crank your a/​c up on the floor board and place the Godiva bag down there– do not let it get ruined by the heat.

Oooooh, I LOVE Godiva. They have the absolute best chocolates. I’m normally one of those people that will get a box of chocolates and only eat the caramel or toffee ones, but not with Godiva. I can seriously eat every single Godiva chocolate in a mixed chocolate box and love each one. But is that really a good thing? You be the judge.
They have really inventive shapes and flavors to their chocolates and truffles, but they also have the best chocolate covered strawberries. They’re delicious. I highly recommend them. If you have a special occasion coming up or just want to surprise someone with a ‘just because’ treat, order them! They will love them!