GoWireless Verizon Premium Retailer

They are the best at customer service! Dustin helps me out all the time. (I’ve been going there for 5 years and am a dummy with my smart phone!)

ok, to begin with I am a BLACKBERRY fanatic which sets me apart right away. Verizon supports but does not sell BLACKBERRIES anymore. BUT, I bought my new Classic from Blackberry and of course was clueless as to how to set it up. I took it to verizon and LINDSEY took care of it and me. She assured me through the whole ordeal that I would be able to use it and there was no need to drive over it and smash it; she would have it up and running. And she did. Now, that is a busy store. However, they take care of their clients and bend over forwards and backwards to make sure you know what you are doing. And they make it fun. very, very pleased. THANK YOU VERIZON, and THANK YOU LINDSEY.

You got me!
I bought my iphone 5c here on November 29^th 2013. I was only offered this ridiculous phone protection (insurance) plan through Grip. I just had to file a claim for the first time and had the worst experience. I called Verizon and was told they do in fact have another phone protection plan and it’s cheaper then Grip and it cost less to replace the device. I asked them about grip and to my surprise the rep at Verizon had no idea what grip even was. I called this location this morning and of course the guy says that they always tell customers there are more then just the grip plan. Upon further investigation I found that Go Wireless is also Grip and that’s why I wasn’t ever told there was another insurance provider. They suckered me into buying this awful plan and probably lots of other people. For this I will never purchase anything unless it’s directly from Verizon. Verizon has a role in this as well, they shouldn’t allow companies to sell their products if they aren’t going to do it honestly.
The guy I spoke with at this location told me that grip sends replacement phones over night, it’s funny that grip told me I won’t get my replacement phone until Wednesday even though I filed my claim on Sunday. Beyond frustrated and angry that go wireless is so shady. I’m going to get this story to the news, see if they can help others not get stuck like I am.

EDIT: Then when they see they have an upset customer, they will PM you offering you something for the trouble and to give them a call but no one will answer and they will not return your call! Ha! No surprise there.
EDIT: I’ve actually *lowered* the star rating based on the fact that they faked offering me something ‘for the trouble’ which in turn has made me more angry. I’ve called 3 times, left voicemails, and responded to the PM and I’ve gotten no response. Apparently this company fails in *every* department. Sad.
It’s really sad how many extra fees they will throw at you and hope you don’t notice. The employees here are very nice, but it does take someone special to be able to charge all these unnecessary extra fees day in and day out. My main complaint goes out to Verizon and/​or GoWireless Corporate (I learned *after* visiting here that this isn’t an actual Verizon store, they are contracted with Verizon to sell their phones) since *they* are the ones forcing their employees to charge all these fees.
The associate, Brian, rings me up and says «all together with the phone and the setup fee your total comes to $ 354» (or something close to that). I ask him «Uh, setup fee? What does that cover? What kind of setup was done? Activating it?». He explains that for most phones, the transfer of contacts needs to be done through a machine (which apparently costs $ 20 to use. Seriously?) and the iPhone is the only one where it can be done through the cloud. So I ask him why I would be charged this fee since I purchased an iPhone and he did not do this «setup» since I did it through iCloud myself. He said I have to be charged the fee because he is unable to take the fee off unless you purchase accessories at the store and then you get a special rate on the accessories for paying that fee and then some coupons that don’t arrive for at least a month after (this in itself makes little to no sense). So not only am I not buying accessories (already bought everything I need off Amazon for ¹⁄₃ of the price), and he didn’t do any ‘setting up’, I STILL have to pay the fee… oh, unless his manager can give him the code to take it off. Thankfully, this is what ended up being done so I appreciate that. However, if there was no setup of a phone, there should be no setup fee, plain and simple!
Verizon definitely used to offer transferring contacts for free but now that have this weird thing where they trick you into paying the fee by offering such ‘great deals’ on accessories but the accessories are already overpriced to begin with!
My phone had come more quickly than expected and I had basically gotten over the hours and hours spent negotiating two days prior that I was really prepared to leave the store happy at the end of all of it. That last little fee (after already trying to deal with all the other extra fees two days prior) really just ruined my short-​lived positive feelings for this place.
To the guys that work here, you seem like nice people. I hope one day you don’t have a soul-​sucking job like this anymore.

I had trouble getting the I phone. Jack was so patient dealing with the corporate office, that all finally went well.
I could have gotten the phone elsewhere, but I found this store’s customer service is excellent.

This place is terrible for many reasons. I ordered my iPhone 6 from here thinking I could avoid a line at the actual Verizon store. Be warned, this not actually Verizon and they do not know their stuff like real Verizon employees do. I needed to change my plan and they suggested the Edge plan. They explained most of it right except for the part about the cost of the phone, which was a huge deal. It still ended up being cheaper for me, but they absolutely butchered how this deal worked, even after I confirmed the cost of the phone with 2 employees, one who appeared to be some sort of manager. I ordered my phone and was told I would be notified when it arrived. My fiancé ordered his phone after I did from the Verizon website, and his arrived in 3 days. My phone however took 3 and a half weeks to arrive, and each time I called to check I was told there was absolutely NO WAY to track their shipments. This is very shady, real Verizon stores provide tracking numbers. To make matters even worse, I never got a notification that my phone had arrived, nor did the main account holder. It took me actually going into the store and asking if my phone was in, who knows how long it had been there! (Also, when I had called 5 minutes prior to stopping by the store their phone system was down. Go figure, it’s a phone store.) When I explained to them that I was unhappy with how the Edge plan was explained to me incorrectly, and how long it took my phone to arrive, they offered to give me a discount on accessories for my phone. What a joke, I ordered all my accessories and they arrived 2 weeks before my phone did. Don’t go to this place, I can’t believe Verizon lets them stay in business.

Went in to change from IPhone to Galaxy, the lady working there acted like is was a real imposition to have to wait on me. Told me they charged $ 20 the transfer my info from old Verizon phone to new Verizon phone, ok that I understand. She said we would have to change our plan even though we had not purchased the phone from Verizon, ask her to check and make sure that was correct. She then started texting on her phone and left me standing. After a while her associate came over and helped me. I did not have to change plans and even though it took over 4 hours to transfer the info I finally got it done. If you would rather chat and text with your friends I suggest you do not get a job that requires customer service.

I just called again to see what the new word is and I was told that their ordering system is broken and that I should keep calling in. I was also told that he thinks the phone will ship around the 28^th. I ordered it on the 3^rd, and was told it would be there on the 11^th. I also responded to a Retention Manager that replied to my first post, but she did not return my call. Go figure. Go figure that this store only has 1 star ratings.

Worst. Experience. Ever.
I went in to buy a new phone. They told me they didn’t have it there and would have to order it. I wasn’t too happy about this but they told me it would be «like 2 to 4 days.» I ordered a phone on December 1^st and, after tons of phone calls that *I* made (they never bothered to check in or call me), it finally came in on the 21^st.
While I understand this was in part due to the phones being on back order (how can you not know that if you work at a phone store??), it was still a huge hassle for me and they didn’t and WOULDN’T give me anything for my ordeal. They could have thrown in some screen protectors or something and I would have been satisfied. But the girl didn’t offer, and when I asked it was just «sorry.» I was also told they could get me a better deal on my plan. Did they? Nope. She didn’t even try.
I hope to God I never have to deal with these people ever again, and I will tell anyone I meet never to go there. Ridiculous.

Okay, I call Verizon 800# to check out WHERE the closest store was when I was out and about. I was directed to this store. So here, I go. Guys are wearing Verizon Shirts, so I think, I am in a Verizon store… NOT! IT’s a retailer… BUT that is not the kicker. I walk in, they don’t have a ph that I need, but will go pick one up. Nice Customer Service, I think… Well, I pay for my ph; they hook up the ph #, and I walk out. No problem… right? WRONG! I go home and start using my ph. go into the pictures and WTH!!! There is a pix of a fat woman on my NEW phone that I paid FULL price for… So I figure, it’s a refurbished phone GO WIRELESS SOLD TO ME AS BRAND NEW– Nice work guys. BUT wait, it gets worse! I then take the ph back to an actual Verizon store an THEY tell me, that I have to take it back to the store-​Go Wireless, that I bought it from. I drive all the way back out and THEN, return everything, cancel my contract, my ph #, etc… –it’s been less than 3 days; and want a credit. Not to mention the time I wasted… Thinking I had it all figured out, it’s canceled, right? I go to A REAL Verizon store and asked get a new ph– only to find out Go Wireless NEVER canceled my old number/​contract. WTF?!! Geezus, and am told I need to call the Go Wireless Store to have them cancel it… I call the Store again. and they give me the 800 # for Verizon. Lucky, I called because Verizon was going to charge me the $ 350 for early term fee– THAT Go Wireless never took care of in the first place… Geezus guys! Is this brain surgery because everyone acts like it is. It’s a one banana job. My suggestion is – NEVER EVER USE THEM. Now, it will be interesting to see if I ever get a refund from these clowns…