Greulich’s

I’m surprised to see some of the low reviews. I’m extremely fortunate to have a very reliable vehicle, but I have been there for a few things and the fellas have been extremely fair with me. I have suggested this place to many local people who has asked for a repair shop too. I can only speak from my experiences but I’ve had nothing but honesty, transparency and extremely fair rates using these guys. I cannot speak for any other locations as I have only been to Scottsdale and Shea. These guys are solid.

Glad to have found these guys. Willing to take the time to diagnose and find the cause that two other shops were not able to do.

Stopped in because I had a headlight out. It was 3:30 and I could tell they were slammed. They fixed the headlight immediately. I was very impressed with service. Will be back.

Very honest group of guys at this location. Always do a great job and never try to upsell me on something that I do not need.
Will even give me a ride to work and pick me back up so I’m not waiting.

Don’t go here! This place has the worst customer service! I usually go to the Tempe location but made a mistake and went to this location. Tempe location is way more professional.

The worst service ever. Took my car in and hadn’t heard anything for a week, so I called. I was told that I was not to call them. They would call me when they had information for me. I waited another week. I called. The guy said yeah it’s been done for a couple days you can come get it. I was a bit irked. I went to pick it up the next day. Told them I was there to pick up my car, they told me they would pull it up momentarily. 45 minutes later I stormed into their garage to see my car having its oil change performed while I was waiting around. I guess I should be happy they actually did it. What kind of operation is this? I’ve never been hit with such poor service in all my life. To top it off when I got home I popped the hood and found the air filter compartment had been left unlatched. Never again!

Took my car Into another car shop for an oil change and came out with $ 1600 worth of additional repairs that were «needed.» When I took it to Greulich’s for a second opinion they let me know that there was absolutely nothing wrong with the car. They are honest to work with, give great service, less expensive than many other shops, and always friendly!

Hi, I’ve been going to this Greulich’s location for a few months now and I have to say, they have the BEST customer service I’ve ever experienced with an automotive service shop! It’s always very fast, very affordable, and the people who work there make you feel like family. In particular, Jim is hands-​down the best manager I have met anywhere! He is so polite, informative, helpful and just takes great care of everyone who walks through the door! He’s been great to me and that’s why I keep coming back. I notice that he treats every customer like they are truly the best and that he is honored to work with them. I had a bad migraine last weekend when I was in and without asking, he lowered the tv sound and was very quiet during the hour I was there. When it was time to leave, he gave me an incredible deal on all the things that needed to be fixed and said he didn’t want to bother me earlier because I told him I had a migraine! Now THAT is amazing customer service… Definitely highly recommend this company!

they did my oil change, filter change, tire rotation, etc in pretty good time considering they didn’t have the filter i needed and went and got it for me at no extra charge. But what impressed me the most was the customer service of the guy at the front desk. i didn’t catch his name, i wish i would have. i ended up hugging him because his friendly service really made my terrible day much better. I’ve only been the one time to this one location, but i will probably return if (heaven forbid) i have to have anything done to my car.

I have been to this location (Scottsdale Rd just south of Shea) several times over the last 3 years and been impressed every time with Jay’s knowledge and service. They give realistic expectations for the amount of time the service and repairs would take and the cost has never exceeded what I was told. My car was a 1999 pathfinder with high mileage and I would have gotten rid of it sooner if I did not feel so comfortable with Jay and his team.
I should have written this review a long time ago but now I am because earlier this week I brought my new car (it’s a 2010 Ford Edge) had a few engine lights on and it has been driving a little funny. Jimmy told me to come right in and he would scan it at no charge. He scanned it and it came up with a diagnosis of specific to the emissions system which he thought may still be covered by the manufacturers warranty. I called Bell Ford (they will be my next review… and it WON’T be good) and I gave the year/​make/​model of the car and they told me it would likely still be covered but I had to bring it in. After my terrible experience with Bell Ford I called Jimmy from Greulich’s back and he asked me for the service advisor’s phone number so he could straighten things out for me.
Bottomline…excellent service, hardworking and honest guys

My 80 year old mom went there for an discounted oil change and left paying $ 397 in upsold baloney … Unbelievable upswell! … They are good at using scare tactics on older confused women … Do not let anyone take their car to them !

These guys are great! I have read the reviews that bitch about them, but the reality is that they only suggest extra things to keep you from having to make a return trip next week. Jay is a jewel. He knows everything about cars and explains it so I can understand it. Nothing is expensive if you get real value.

Check engine light came on this morning on the drive to work. Greulich’s is down the street from my job so I stopped in at lunch and asked the mechanic to read the code for me. He said it would cost $ 118.
If you are not familiar on how to scan the check engine light codes, I’ll inform you. Under the steering wheel there is a port that a scan tool plugs into just like you would plug in a toaster. Plug in scan tool. Start the car (keep in park). The hand held computer scans the car’s computer for the fault that is triggering the check engine light to illuminate. The fault is displayed as a code. Look up the code in a book or online to see whats wrong with the car. Takes about 45 seconds to generate a code and consumes no resources.
$ 118.
The scan tool itself costs about $ 80.
I dont want to say rip off, it’s more like robbery. I laughed in the mechanics face and walked out.

The Greulichs s on Scottsdale Rd. has been honest and have serviced my cars for the past few years. Jay always checks over the car and the work and the price has been fair.

I needed the bottom part of my car repaired after a few bolts came off and left one of the flaps hanging. I went to O’Reilys auto parts hoping I could purchase a few bolts and and repair it myself before I headed back to California. O’Reily’s on Golddust and Scottsdale Road suggested I go to Greulich’s On Scottsdale Road right up the street in the all about tennis parking lot. I did and Mr. Arroyo was so incredibly efficient and nice and was extremely generous! I would use there services again!

I have used this Greulich’s location because it is close to where I work. They provide complimentary transportation to and from your place of business within a reasonable distance (I work about 2 miles away — I don’t know how far they are willing to go). Their web site always lists a coupon for an oil change for $ 15.88.
I had them work on my Mazda 3 on 12/​27/​2011. I brought it in for an oil change and asked them to change the cabin air filter and the engine air filter. They claimed that my vehicle does not have a cabin air filter. I found out otherwise on the internet when I came home. This caused me to question the other work they performed. The oil was indeed changed. The engine air filter was not. It was filthy!
I called the next morning to advise the store manager. He agreed to refund the price of the air filter. I did get what I wanted (I.e., the refund). Did I get an apology? No. Was the manager at all embarrassed by the mishap? No. Did I get an offer for a free oil change the next time? No. Given the viral nature of social media and the choices we all have, I would have expected the manager to have made every effort to keep me as a customer to prevent me from doing what I’m doing now — letting the world know about my less than acceptable experience.
If you are going to use them, i would only use them for oil changes, tire rotations, etc. I would recommend that you check the work, ask to see the old parts, etc. if you are going to use them.

*********** In Poker a MECHANIC … is a thief **********
********** In auto repair… Greulich’s is a Mechanic ********
They are super expensive, No I mean ULTRA EXPENSIVE.
They’ll find an entire pecking list of things, that they’ll suggest, you let them repair.
I wouldn’t go anywhere near, any of their multiple locations.
If you enjoy. being played … any of Greulich’s many locations, will obligue you.