H&R Block

My husband and I have been using HR Block to do our taxes for the past 4 years. This is our first year using this specific location and I have mixed feelings. Since this was our first time using this location, I looked them up online and booked my appointment. I was able to get in the same day, which was convenient for me. A woman called to confirm my appointment and I was all set.
When I arrived for my appointment, I was told my Tax Specialist (let’s call her Jane) was just finishing up with another client. About 15 minutes go by and Jane is still «just finishing up». My husband arrives and we sit waiting, well past our appointment time. Finally, we are called back. Jane was very nice and extremely knowledgeable. She was definitely a talker, but she helped explain certain things and made sure we didn’t miss anything. As we were nearing the one hour mark, Jane’s manager stops by to check and see how soon Jane would be done. We were nearing the end, so Jane said a few more minutes. About 10 minutes pass and the manager walks by, not very discreetly, to check on Jane. Finally, Jane is printing our documents and gets up to go to the printer. Said manager walks back to printer to discuss how Jane is tardy for her next appointment. I’m sorry, but we had to wait 15 – 20 minutes past our original appointment time. We should be given the full hour of our appointment without interruption from some manager trying to hurry up the process. Said manager should have explained the situation to the next client or schedule appointments better.
I can’t help but feel this manager was extremely rude to not only Jane but to us, the clients. She rushed Jane, who could have made a final mistake due to being rushed. We wound up purchasing the «extra» insurance because we felt like the harassment from the manager could have tripped up Jane in doing our taxes and we didn’t want to be liable for any mistakes.
As we were rushed out of Jane’s cubicle/​office, the manager tried to make small talk with me but not once did she apologize or try to explain why it was so important we stick to strict schedule. As I was paying our fees, a client (or friend?) of a different Tax Specialist showed up and tried to go see him/​her. The manager snapped at that client and then murmured to me something about the audacity of people. I was just staring at her in disbelieve.
In general, H&R Block (as a company) has been a good choice in the past. This experience at this specific location has made me question using them going forward. I do have a whole year to think about it (since I only use H&R Block once a year!) but I probably won’t be back.