Infiniti of Scottsdale

Thank you to Mr Lee Jones for his attention to detail and his time getting back to me.
Missed seeing Louie the adorable frenchie. Corey has been a delight when I visit for service.

First big adult purchase… First huge success, thanks to Infiniti of Scottsdale! Investing in a vehicle is a huge decision as a young adult and I could not have asked for a better experience than the one I had at Infiniti of Scottsdale. No where near your typical dog and pony show you would expect from an automotive sales company, Infiniti of Scottsdale went above and beyond my expectations. I worked specifically with David Gates who ensured that my experience went as smooth as possible and ultimately made sure I was satisfied as a customer and was not being ripped off. Genuine, caring, attentive and transparent through the entire process, David never ceased to go above and beyond making me feel as a valued customer. I am a huge advocate of exceptional customer service and David radiated that service through his actions. I would also like to give a shout out to Courtney Mutema who tag-​teamed with David in helping me finance my vehicle! Both were a pleasure to work with and demonstrated quality customer service! I would highly recommend Infiniti of Scottsdale and if you get a chance to work with these lovely individuals, I would highly recommend it :)

If your looking to purchase a new, used, or lease a vehicle from this dealership I recommend going through David Gates as your Sales Consultant. He is very friendly and treats you as a loyal customer not just another number on the spreadsheet. Thank You!

Great service, friendly staff will encourage to come to this Infiniti instead of Peoria!

I have yet to have a good interaction with any cars salesman until I came and spoke with David Gates. He was very helpful and informative and most importantly was not overly pushy trying to get me into any car he could. He actually listened to what I was looking for, wanting, and my budget! I would certainly recommend if you are looking for a great car buying experience ask for David Gates…

I shopped at at about 4 different Infiniti dealers in the valley last year before I leased my Q50. By far Infiniti of Scottsdale was the best! Then a year later after careful concideration I decided to work here because of the professionalism they showed during my car buying process. I can’t be more thrilled to work anywhere else and I love my Q50!

Had a awesome experience at the Infiniti of Scottsdale dealership today. My salesperson was David Gates. He was the best, make sure you ask for him when you go. He was transparent and focused on getting me a car in my price point. Amir was the sales manager and was easy to work with. There were no hidden fees. This was one of the best experiences I have had buying a car.

Just recently bought our SUV from Infiniti of Scottsdale. We usually buy from private sellers, but decided to check out some newer cars from this place. (In hopes of finding a good deal) Well, we were in luck, Amir helped us find exactly what we wanted and worked out a great deal! Amazing customer service. Glad we came in! Thank you Amir.

I can not describe how great this car dealership has been to my husband and I. I have been through hell and back with other car dealerships! Infiniti has been the only dealership that doesn’t scam you! Bryan and Amir have given us a fantastic deal, with no questions or scams. Quick and sooooo friendly! Thank you for all you do! I was going to get a Honda, boy was I lucky and so much happier with infinity, luxury cars for half the price of your comparable lower model cars.

Recently leased a vehicle from here and by far the best experience I ever had. I had went to another Infiniti Dealership to get the pricing so was really going to Scottsdale to price shop. However, after meeting with David Gates, I ended up leasing from here as he truly went above and beyond for me and helped me get in the best vehicle possible. Great Customer Service and I felt like I was buying through a friend, not a sales rep.
Highly recommend! Both David and Amir were great to work with.

Bought a car here and had the best experience I’ve ever had. The place was clean, spacious and everyone was so friendly. Amir, a manager was amazing– so incredibly helpful and kind. He was professional to a T and made me feel special when other dealerships just made me feel like I was just another customer. I highly recommend this dealership for your next car purchase.

I leased my 5 Infiniti from Infiniti of Scottsdale and could not be happier with the customer service and the deal I received.

I had a great experience at the Scottsdale location. The sales rep was very helpful through out the entire process. I was very nervous about purchasing a car and Stephen Fitch made the car buying experience stress free! Thank you for everything Stephen!!!

I had an awesome experience there. Stepehen Fitch was my sales rep and did a great job helping me out and finding me the car I want. He was patient with me when I did not buy the first time. He followed up with me through out the weeks and always told me what was going on. He was very professional, never pushy, and knowledgeable of cars on the lot. Buying a car is stressful and he made the buying experience enjoyable. I would refer anyone to see him. I love my new mustang and he got me a great deal on it. Thanks Stephen!

Where to begin? Several weeks ago, my husband brought his Infinity in for service. He stopped by to say hi to his Sales Consultant Todd Terrieri and had a nice conversation, as he usually does. Well, during that conversation, my husband mentions that I have loved the G37 convertible since it came out (I had a photo of it on my fridge for a long time). Todd asks what color interior/​exterior I like. This week he emails a photo of the car that just came in. I went in to look at it and left with it! Todd is so helpful, informative and caring. I feel like I have a new dear friend! Easy trade in of my car! From Todd to Josh in financing, this was one awesome experience.

On 6÷25÷2014 I went to infiniti of scottsdale to purchase an additional remote for my 2011 g37s, get the brake indicator light turned off and check shifter because it was difficult to get out of park.
The remote quote on the phone was under $ 300. The actual cost came in at labor $ 135 and parts $ 196.31. Then there came an additional expenses charge of $ 16.20 and tax of $ 16.90= $ 364.41 total.
When I asked Robert Lawson why there was additional costs he gave me some frivolous response.
My biggest area of concern was his comment on the brakes. He indicated that the brake problem was low brake fluid and the rear brakes only had 3,000 to 5,000 miles remaining. I found this odd on a vehicle with 31,803 miles recorded at that time.
Sure enough I went to luxury auto last week for an oil change at 34,800 miles. I asked them to check the rear brakes. They indicated that the rear brakes were about half used and there was no need to worry.
My faith in infiniti of scottsdale has drastically been diminished.
Mark

Ok, what is up with some of these people???
So, I was referred by a friend of mine after being totally mistreated at a dealership. They treated me so well I just bought a second car from them.
I’d like to mention Todd Terrieri, my consulting rep. He made me the best deal, no negotiating (I do all my research ahead of time) and had me in and out in under 2 hours.
I feel like I’m treated like a fleet buyer when I come into the dealership. Todd was so helpful and informative, he made sure the whole experience was stress free.
And here’s the best part! Follow up! Yes, a week after he was on the phone making sure I was happy!
I’m a customer for life!

Disappointed in this dealership.
My driver’s seat broke and I set an appointment to have it fixed at Infiniti of Scottsdale as I get (got) my service done there regularly.
After setting the appt, I went online to see if others had issues with the seats. Wow, I found over 100 complaints about the same issue I had, that Infiniti wouldn’t own up to the problem, and dealers were charging $ 1300 to fix.
I quickly cancelled my appt and started researching my options. Couldn’t find any, so I called the dealer back and talked to my service guy and explained my dilemma and asked if he had heard of this issue. He said no, but if the seat was actually broken, it was going to cost me $ 1700 to fix. Funny how he could quote this so easily and quickly. I said I had to think about it.
With no other options at the time, I called back and this time left a message for the service guy (you know who you are) asking if he could help me out with the price as I am a continuous customer. Not a word back from him. Nice! Really? Couldn’t even pick up the phone and knock $ 20 off of the price?
Luckily, I was at an appointment and my Dr recommended a local shop to check out. Turns out it cost me $ 200 to have the seat fixed and it’s better than new as the seat weld from Infiniti obviously is sub-​standard since many are dealing with this problem.
If anybody reads this with my same problem, go directly to Unique Upholstery in Scottsdale. Great place! Not so much Infiniti of Scottsdale.

I’m not sure about the reviews from people purchasing vehicles, but I bring my 2005 Nissan Altima and my 1997 Infiniti Q45t to this dealership for service & repair. I work exclusively with Jonathan Cady. Jon is beyond great. We always discuss my vehicle issues at length, I’m always comfortable with his recommendations and prices. The convenience here is that they are close to work, so I always receive a ride to work while my vehicle is being serviced. Jon has been exceptional in this and has made me want to keep coming back. Anytime I need a repair, he orders the part in advance, so that when I’m ready for service, it is already at their location, waiting. This allows Jon to turn my vehicle back over to me same day, which I appreciate.
I must also mention that Corey Ellington is one of the most cheerful and pleasant persons at this location as well. He always greets me and offers complete gratuity (cold water, coffee, edibles, etc.). I have become accustomed to his greetings and always make a point shake hands with Corey to let him know that I appreciate his greetings.
5 stars for Jon Cady and 5 stars for Corey. I truly appreciate them both.

Really feels like a family-​run dealership.
Everyone is always so pleasant and inviting. I really like this place and they take great care of their customers.