Jefferson At One Scottsdale Apartments

It is One North Scottsdale now. Just when you think things couldn’t get worse here they do.
Latest is a water rate increase over 100%. It is supposed to be sub-​metered so tenants pay for what they use. The idea of sub-​metered water usage is to keep tenants mindful of conversation and we can all somewhat control what we use and, therefore, what we pay for water. Even their billing company called it a «drastic» increase. Scottsdale utility didn’t have a 100% increase but turns out apartment complex owners can charged whatever so if after reading all the negative comments you still decide to rent here best ask about the water charger. The office team as not answers and could care less.

THERE IS NO PARKING FOR GUESTS INSIDE OF THE COMPLEX!!! You have to park all the way outside on the street. For some of us its a really far walk depending on where your apartment is located.
Since there’s no parking in the inside of the complex there are visitors parking in spots that aren’t assigned to them because they don’t want to walk 15 minutes.
Very inconvenient

I am in the market for an apartment, not one employee acknowledged my existence, not to mention the couple that was there 30 minuts longer then me, and manager never said a word nor left her desk for either of us. I waited 30 minutes for acknowledgement, nothing. If that’s how they greet people, which they didn’t even say hello. I canonly imagine how they are with residents. I will not go back to reconsider them.

For the price, the quality is fairly low. Have lived here for about a year. Water doesn’t get cold enough in the summer and not hot enough in the winter, especially if you’re doing laundry at the same time. Appliances are just OK, dish washer broke down a couple of times and doesn’t get dishes cleaned. Management can sometimes be rude. Nothing amazing about this place besides the location.

I have been living here for 2 months now and I have no real complaints! At first it was a bit of a hassle to get in contact with the people at the office and start the application process but after that everything was good. I enjoy going to the beautiful gym and pool and I appreciate that the workers are always keeping the complex clean and tidy. Most of my neighbors are super friendly and we always say hi to each other. Hok/​Hawk who works in the leasing office is awesome by the way!

The apartments looks nice! But the management is awful. Rude! and they don’t seems to care about their job. I was thinking in rent an apartment in this location but after the treatment i received i won’t! Oh and they don’t reply your or msg or email. Is not a good sign.

Jefferson at One is a great place to live. The location, facilities, and staff are awesome. It’s a must see if you are looking at apartments to live in.

I lived here about a year, absolutely loved it — clean, VERY well maintained, and honestly any time I had any issues (rare) they were polite and fixed it. Community is fun, lots to do, and I found everyone in management to be super transparent (no sneaky money games) and fair. I would live here in a heartbeat again.

We were living comfortably at the Jefferson One for over a year when the new management moved vicious pit bull in next door. Our four year old was threatened and I had to retreat back into the apartment to avoid being attacked. The management had no sympathy that the welfare of our lives was being threatened. Even though there was a No Pit Bull policy, if the person has a service certificate, easily obtained off the internet for $ 59.00, the dog stays according to them, vicious and threatening or not. We had to incur the expense of moving. Luckily our lease had just ended, I was treated with a total lack of respect because of my concern.

I must say when it comes to these so called «Luxury Apartments» I suggest you take your money and run the opposite way! I myself work for a property management company and have never seen such low standards for a company. Where shall I begin. First off during my visit to the apartment the «agent» proceeds to talk down about management & explains how shes seeking employment else where. Which should have been my first clue. Then the price they quoted me wasn’t honored 3 weeks after I had already placed a deposit on the property. After countless emails back and forth to cancel my hold on the unit they drag their feet more then 3 weeks to even begin cutting a check. If that’s not bad enough after countless emails and phone calls back and forth they proceed to send my money to the wrong address, further delaying my reimbursement. This company is poorly ran and lacks proper protocol. They should definitely be investigated and shut down for how terribly they treat they’re residents and future customers. I’ve never left a review before but after the service I’ve received I didn’t want to chance someone else going through the same headache of an experience.

Do not leave a deposit. Its been over the 30 days they said they needed to return it and when I called the office I was told it was a half day for the manager. I did recieve an email from the manager telling me tomorrow is a half day. Just wonder if anyone works a full day and can give me info as to when i will recieve my check. Glad I didn’t move in.

Rude management team. It took 3 weeks for my last repair request to get completed. They sent me a survey to review their work one week before they came to fix the problem. Good luck getting in the front gate. People let their dogs shit everywhere. Lots of echoing noise between buildings. And way overpriced for what it is.

These are nice apartments. The only real compliant is the management, they are really bad. Nice and friendly when selling, but there is no follow through on request. The maintenance technicians close work requests without completing the work.
The breezeways have not been cleaned in the year I have been here. Plus the place is only 50% full and they want to raise rents on the renters that are here and they offer free rent to the new renters… Seems to me that you would want to keep your current renters, provide great service to keep them happy. Not raise the rent…

There is one word to describe my ONE month of living at this community: inconvenient. Don’t get me wrong the property is beautiful with nice classy looking apartments, nice pools and facilities. But pair that with shitty and I mean shitty management, it will completely change your living experience. The first week I moved in I had no hot water. They told me this was an emergency situation and they would have somebody out immediately. Good thing it wasn’t a real emergency. Then my washing machine which was brand new might I add didn’t work for two weeks. Then there was a sewage problem in a brand new building. Thankfully with a lot of prodding I was able to use a bathroom in a neighboring unit. However when I got up this morning to go to work, somebody was cleaning it. Now I’m without a restroom for God only knows how long because everytime I talk to the girls in the office they say I don’t normally work at this office. I will have somebody call you. However the dozen times I have done that o have yet to receive a call back. I have to be persistent. Not to mention… with all these repair men that keep coming they keep blocking my garage and missing the most important interview of my life. And according to management this is the only place I can park without getting ticketed or towed. Wish I could give this place negative stars because that’s exactly what they deserve. It’s especially sad that this is the second management team in the place. I could do a better job than this. Save your money.

The management has changed within the last 2 weeks and it is TERRIBLE. These people are based out of Texas and are indifferent to the culture of AZ (meaning office hours are for THEIR convenience). I have had a maintenance issue since their arrival and have yet to get a satisfactory resolution despite having to speak with them twice in person and once on the phone via voicemail (that did not receive an acknowledgement despite the message being civilized) I believe the owner chose this management company because in part of the negative reviews in this forum. This new team thus far has not been responsive in a fashion that satisfies me THEIR CUSTOMER. Too bad I had to resort to this negative review for an issue that could have had a interim solution until their master plan is enacted. For the amount I pay monthly I expect better.

As a former resident, please save yourself some aggravation and do NOT rent here. Word of WARNING — any unit next to Thompson Peak should be avoided or have a huge discount — the noise is deafening and it’s like living on the Indy 5.
The customer service is horrendous! The office staff are rude and indifferent; despite relaying this to the manager, the service remained unchanged. The gate remotes did not work and the staff refused to help. Management was too cheap to replace the gate transponder unit. You may find yourself locked out at 2am like I was.
In addition, the garages are micro tiny and your car will suffer. There is no guest parking whatsoever — your visitors will have to walk 4 blocks. The management comments on their many bad Unilocal reviews are just lip service. They don’t listen and they don’t care. There are so many nice complexes nearby so this place should absolutely be avoided.

HORRIBLE management, complete indifference and rudeness (with the exception of the maintenance staff which is very friendly), and INEXCUSABLE misrepresentation of amenities. We signed on for a 1 year lease and are very unhappy now that the chlorine levels have become entirely unmanageable and a serious violation of health code. They claim it is a saltwater pool and jacuzzi which is the ONLY reason we moved in here, and it is anything but in the jacuzzi. We got nauseous after being in there for only a few minutes and it took 4 hours for our passages to clear up completely, this being AFTER a huge rainfall AT NIGHT which you would think would have neutralized it. When you’re in the gym you are forced to listen to this cheesy radio station with a million radio ads which is entirely distracting to your workout. It’s also a giant dust bowl when the storms come through and blow dust everywhere from the construction site. I have had a flat tire from a nail near the construction site, a bee sting in the pool when they were really bad and there was a hive over the pool, a sinus infection from all the blowing dust that lasted for 4 weeks, and now a serious chlorine risk, especially for children. At this point I’m posting this review all over the online channels because the management has done NOTHING to address this after several times and multiple residents reporting. Please proceed with caution. Do NOT buy into their advertising hype. When they tell you the lease goes month-​to-​month after one year, they don’t tell you that they dramatically increase the rents. Clearly they are spending all of their money on their outward appearance, rather than making their existing residents happy. Every resident I know has complained multiple times on various issues and we have been here since they first opened. NOT COOL. :(I am not at all surprised by the other negative reviews on here. Sounds about right. I really wish they would do something to turn around their negative attitude when someone brings constructive feedback to their awareness that will only help them be more successful in the long run. Every rosebush has its thorn, but sometimes it’s all about how you handle the thorns that makes all the difference in the world.

TERRIBLE! I wish 0 stars were possible. I have lived in North Scottsdale for 6 years. That being said I have lived in several nice properties within the area and dealt with several property management companies. I can honestly say the staff at this location, Mario in particular, has put on the worst show of arrogance I have ever encountered. Some may say there is a standard to uphold in nicer parts of Scottsdale such as Grayhawk, however by no means does that mean condescending attitudes towards certain demographics. My girlfriend and I sat patiently waiting to be helped for a good amount of time, all the while watching the leasing agent put on a show for two older women. As soon as they leave and he starts working with us, there was a complete change in his demeanor and cockiness. I was looking forward to touring this property and living somewhere brand new, but after working with this guy I was completely put off. It couldn’t have been more obvious that he not only didn’t care about taking the time to show us the floorplan we came to see, but he might of well just said you shouldn’t be here! It’s just rude, think twice about living here if you are young and don’t appear to have money because the snooty staff will send you out the door with a brochure and the most unwelcoming experience you’ve ever had.