LaserAway

Awesome employees make the experience so easy!

Very professional. I have been going to Laseraway for almost a year now and the staff is efficient and courteous. Appointments are always on time, great for people on the go.

I really enjoyed the services I have had at the la Jolla store!

They have been so helpful during this entire process! Literally, pain free! I would totally recommend to anyone looking for quality service and great results!

Staff:
Pros– The staff here is SUPER friendly. I was always greeted with smiles and everyone is super happy to talk with you. Every time I went in they remembered who I was and we would chit chat. The front desk girl (Jade maybe?) was the sweetest thing.
Cons– So I’m not sure if they had a large staff, the girls rotated locations, or they had a high turnover but it seemed like it was someone new each time working on my tattoo removal. There was one girl who I had maybe 3 – 4 times out of my 10 treatments but other than that it was generally a new face. It would have been nice to be able to work with the same person each time so that I could expect the same quality work.
Equipment:
Pros– Pretty speedy. I had tattoo removal and while the first treatment took about 15 minutes, by the end it was down to under 3 minutes. Plus they use the cold air blower while they work and they gave me an ice pack to numb the area (an actual numbing agent is an option for an additional cost). I’ve been told that a new machine with a larger laser has been brought it since I completed my tattoo removal so that’s a plus for anyone going in.
Cons– Just like the staff, this changed often as well. Which is great if it’s better equipment, but it makes you wonder about the equipment they were using prior and if anything was wrong with it. Probably about 4 machines during my 10 treatments (almost 2 years).
Affordability:
Pros– They almost always seem to be offering some sort of specials. I received 10 laser tattoo removals at 50% off, which still cost me $ 600.
Cons– They are pretty pricey. At the time I just wanted to get in somewhere and get started on my tattoo removal so I didn’t do any research. After looking into it more, LaserAway is definitely on the costly side as laser services go, which shouldn’t be a big deal for anyone living in the area. (Let’s just say you can expect to see a parking lot full of Porsche’s, Mercedes, and the like.)
I would definitely recommend LaserAway Scottsdale. The office is clean and the staff is great. Plus it’s in a great location at the Scottsdale Quarter.

Scheduled a tattoo removal, I was re scheduled the first time and when I finally came for my treatment they told me they couldn’t remove my kind of tattoo (permanent makeup for eyebrows) That’s fine, but the receptionist knew what I was coming in for. Is it really so hard to just call me and let me know before I drive 45 minutes out of my way?

Very nice people but they lay it on a little thick trying to get you to buy more.
My last session took literally 30sec of actual laser on my skin time for tattoo removal. Way shorter than my first two sessions. It was the day after, no redness, no swelling and my skin has no soreness. I can grab my skin with zero discomfort. I’m not looking to feel pain, it’s just nothing like my first two sessions. I think the tech was going way to fast. Who knows though, maybe it was a different machine which operates at different wavelengths and can be operated much quicker with no side effects… Maybe but I doubt it.
Also, three sessions, three different techs… The second session (second Tech), said how it was great to see how much the first session faded the ink. She wasn’t there and no pictures were taken for my first session. How does she have any comparison or need for this input?
Edit: Words… and I changed 2 stars to 3. They reached out to me to try and make things right which says a lot about their aim for customer satisfaction. I will not be going back because I’m awkward like that, maybe to another one of their locations however when I can afford to.

Love love love Laser Away! Professional and friendly staff, beautiful space, always on time… and what a difference with my chin hair! I would recommend Laser Away to anyone!

Love the service and the outcome. Everyone is knowledgable and willing to share about all treatments and services.

Great service so far! The ladies are very friendly and listen to your concerns and questions. The service is fast, but I never feel rushed. Overal, I am happy with the experience so far.

Laser Way is a very professional and friendly establishment. I was very happy with the service I received and would highly recommend Laser Away to anyone seeking skin improvements.

Short version: keep track of your sessions! This is the second time they have said I used sessions when I have not. I only used 2 out of my 6 sessions and they are telling me I completed all 6 in their system which is a lie.
After my last review I was given two free sessions to fix my hairline. I went in the for my appointment and the tech asked the usual questions. I told her I was using a topical retin A but had stopped over 5 days ago. The tech told me it needed to be longer more like 10 days. I specially called and still have the email from laser away verifying that you must stop 3 days before and after treatment. So I wasted my gas and time.
I stopped the retin A all together just to be safe. I did receive my 2 sessions and There is no longer a half circle in my hairline. I still have that weird patch area but I can live with it unlike looking like I had a bald spot in my hairline.
Now on to my current problem… I mentioned in my last review that I had purchased the back of my neck. I only did two sessions then had to stop due to having to take an antibiotic. That was around the time I wrote my last review. I called yesterday and I was told I had completed all 6 of my sessions. I had the girl double check with the «director» who confirmed the computer was right in saying I was «done.» I did NOT receive 6 sessions and am still in shock they are saying I did.
They also tried to gyp me out of another one of my sessions when I first started going here. Since it was only one and they fixed it right away I thought it was an honest error.
I called corporate and was told somebody else handles complaints and would call me back after she got out of a consult. I have not received a call.

I had laser hair removal done with great results and awesome prices also the front desk girls are really professional and friendly.

I love to have treatment at Laser Away here. Both my mom and I had hair removal here. I love the service. And the girls here are cute! Recently we just have the vela shape and thermage treatment. See the results very quickly. After the first treatment of vela, her belly has significant difference!
Sure will come again.

Incredible results and lasers are wayyyyy more comfortable than any I’ve experienced

I walked in and the office was small. There was a lot of white but it didn’t really look clean. the girl who greeted me with kind but her dress was dirty and wrinkled. the office that I said then have a white desk and white chair the desk was old and dirty the chair was ripped the books and pictures for demonstration were used torn faded and dirty. The girl I spoke to was very closed off I had to drag information out of her she barely even push yourself which I guess is okay because I hate to be pushed for sales. the prices were high compared to most places I guess they just want you to pay for them being in Scottsdale quarter I will not be going here for my services

They are awesome with great price I love how they do take care of you and its really effective I have seen a huge results me and my mom in a 3 treatments
Amazing I’m a fan of laseraway
I recommend it for anyone
They have a lot things to do stay younger with laseraway
Thanks

They are awesome! The best laser I’ve used!

I bought myself a Groupon for my entire legs as a present to myself last Christmas. I haven’t quite completed all of the 6 treatments I purchased, but I have enough experience with the place that I can now review it.
For starters, they use the type of laser machine that never touches your skin, which is a BIG plus for me. My friend got laser treatments at a different place with a type of machine that touches your skin and she actually caught a skin virus from it, yuck.
Secondly, I’ve always had positive, friendly interactions with the ladies who work there — from the receptionists to the technicians.
Third, they are very careful to not use the laser on you if you’ve recently been exposed to sun and they warn you not to go into the sun after treatment. This prevents any adverse reaction or hyperpigmentation. And the sun seriously does affect you afterwards! Just walking from the place to my car and I could feel my legs start burning from the sun exposure.
Most importantly — the laser treatments really work! After my 3^rd treatment I started to notice a significant decrease in hair. And I could go a lot longer between days when I had to shave my legs. The only thing to note is that when you buy a Groupon, it will typically include 6 treatments. And for most people that’s not enough. I expect that I will need 8 treatments to have completely smooth legs. And those treatments without a Groupon are pricey! Even with their «special deal» they gave me, it still ended up being $ 200/​session for the extra sessions I need.
*one «trick» I just thought of is that maybe you can buy a Groupon for the Scottsdale location and then buy a Groupon for the Biltmore location? it might work… keep it in mind…
the only cons that I will note are that sometimes they are busy and running behind. I’ve had to wait up to 40 min for my appt before. also, sometimes the technicians are rushed, so it seems like they aren’t as thorough with the laser as at other times. for example, they are supposed to mark your leg into quadarants with chalk to help keep track of which sections have been lasered and which haven’t. well, sometimes when they are in a rush they don’t bother to do that and I feel like they maybe miss spots.
oh and as for the pain, it’s very little (at least for me). on a scale of 1 – 10, most of the time it feels like a 1, but for some particular areas (like around the ankles) it can feel up to a 3. but that does not last long.
I would recommend this place, esp. w/​a Groupon! do it, you won’t regret it.

3 members of our family have had a few laser hair removal treatment over the past year and have been somewhat satisfied. We still need to go back for touch ups after spending $ 1,000 each. I’m most troubled by my teenage daughter’s last touch up treatment for facial hair. They severely burned her face, and still called afterward asking if she’d like to buy another package to have another area done. I’m a bit worried about going this to location in the future, they do seem to have a lot of churn and you don’t often see the same technician.