Merchants Benefit Admin

Awesome benefits, pain in the teeth to deal with :)
They have paid out in a fairly timely manner for all of my dental work, and I am surprised by all the places that are in-​network. Between the PPO Discount and insurance reimbursements, I have easily saved $ 600 this year, and it’s only June – pretty sweet for a yearly plan that cost me just over $ 400.
That being said, it kind of gives you the feeling that it’s being run out of someone’s basement. Don’t expect a reply to emails (unless you want to become a new customer or pay for another year, then they’re back to you within hours), and don’t bother to call. From what my dentists have told me, they’re even worse with providers – not getting back, not pre-​approving claims for weeks. I’m sure my dentist hates me for having this insurance.
But, as a freelancer with genetically horrible teeth, this place has saved my wallet!

worst place to deal with. As a dental provider it is impossible to get the information we need to process the benefits. Spent hours on hold, being re routed to different service memebers and then being hung up on is not fun. This place is a joke.

Rude, on hold for long a long time for a customer service and lost claims.
Do not buy Multiflex Dental INS. They will not pay. AVOID This Plan!!!