MidFirst Bank

I was searching for a bank in the Kierland area, trying to seek information regarding the various types of checking accounts each bank offered. My first few stops included long waits & longer application forms. But 20 minutes after I walked into MidFirst Bank at 64^th St & Scottsdale Rd, I had opened a checking account. Erica Baon asked a few questions and suggested the perfect account for my needs. Erica set up my direct deposits on the spot, and she provided me with a debit card & a sheet of checks.
This bank is open 7 days a week & they waive charges at non– MidFirst ATMs! l look forward to being a customer at MidFirst. Thank you, Erica!

I used to love this branch when Ms Desantis was the manager. She was the best. The manager now is awful. She has zero personality, no sense of customer service/​relations. When she tells a customer she will follow up, she needs to make sure she does. It is not enough to say «oh, Jeffrey didnt call you?»

Nothing but headaches and charges with this bank. My rent check cleared once but then was declined causing my landlord to serve me with an eviction notice. Adding $ 150 in late rent and my landlord not accepting any more bank checks from me. Money Orders from there on. When i looked in my account, the money was put back in my account and all along I was in California from Phoenix and unable to get my cash because when i used my debit in California, Midfirst thought it was stolen. Unable to pay for food, gas and other necessities i spent hours on the phone with my bank trying to get all my cash out to get my wife cash through Western Union so she can pay the rent. The Bank Manager assure me I can only get $ 500 cash from any ATM since there are no Midfirst in California. NOPE! only $ 260 cash withdrawal and even then my card was put on hold because i tried to get $ 500 cash causing me to call bank again and then telling me to call corporate to get help. I was then told to withdrawal $ 260 out of ATM and buy something somewhere and get cash back with a purchase. NOPE! was declined once again and had to call the headquarters again to take that hold off. Very frustrating. I talked my wife and son into banking with them aswell and get $ 25 per person. But it takes 90 days to get that money. I waited 4 months and nothing. I even brought that up to the bank manager when he assured me about the $ 500 withdrawal he was so sure of. Hetold me to call and ask headquarters. But they are very quick to hit you up with charges and overdrafts! Just got back in town and went down to the bank and canceled my account. Even then they told me i couldn’t close it because there were still a transaction pending from the previous day when i took all the rest of my money out before they hit me with any other more charges. My wife had her own issues herself and her card was declined at the grocery store having money in her account. Embarrassing and frustrating! Im going back to Chase. Never really had any problems with them. I only signed up with midfrst because they opened 7 days a week and was open till 7pm. Never got that money i was promised for bringing in more clients! Got nothing blame for talking them into banking with them.
Stay away from Midfirst Bank.

I have a mixed opinion of this bank. They do try to be helpful, and they are open longer hours of any bank I have seen, but i think their knowledge of various topics that they should know about is lacking.
Where should I start? So when we opened our account a few years ago, one of their selling points was that you could get personalized credit cards. We liked that because you could actually place your picture on your credit card if you liked. Their credit card offered also worked with Apple Pay. The credit card was managed by a third-​party bank called First Bankcard.
Fast forward to about a month or two ago, when MidFirst decided to take their credit cards and process them in-​house, presumably to save them money. There was no option to keep the old account, they would close it and open a new credit card account with them. We received an email telling use that they would handle the conversion for us. O.K. We get the new cards with new credit card numbers, so i need to update all my accounts, we loose the pictures we had on the cards, and Apple Pay doesn’t work. I get my first MidFirst credit card bill and see late charges and interest charges. Hmmm, since it automatically pays the full balance every month, why over $ 100 in charges?
To make a long story short, they didn’t transfer over my auto-​payment from my checking account, but when we ask them at the local branch, they know nothing of this. I ask about the Apple Pay to the teller, and she says it is working for their credit card. I try it, and it doesn’t work. So we come into the branch, and they spend 20 minutes calling the credit card side of MidFirst. They say it will work in 15 minutes. The next day we try it, and it still doesn’t work. So we call MidFirst, and we are now told it will not work for another month.
As I say, they try to be helpful, but it seems like most people working there are just not informed of the most basic information occurring in their bank. Maybe they need some company newsletter of something, because most people working there seem to have about as much bank knowledge of bank operations as a new employee who started earlier that same day.
I could go on and on, but what I see overall is very friendly people who know very little about the bank they work in. At the least this bank should require that all employees at least have an account in the bank so they can have just the slightest appreciation for what a real customer might experience. Just a thought.
UPDATE 8÷12÷15: Lowing my rating to one star. We are still owed over $ 100 late fees and interest because of THEIR error. We went into the bank one month ago, and they assured us that this would be correct in a day. It wasn’t. Several weeks later we called them and and after a run-​around, we were assured AGAIN this would be corrected. We were even give a confirmation # for the FIX. We’ll a WEEK later, still no credit. And again, this problem initially was caused by their neglect when taking our credit card in-​house and not also transferring our autopay, which WE were never consented to in the first place. The saga continues.

Thought I stumbled onto a great new bank until I saw the fees charged for business accounts!!! Wow! Nickel and diming… No Bueno!

How can you not give this bank a 5-​star? It opens on Sunday, most banks don’t. It extend their business hours Mondays thru Fridays, most banks don’t. It gives you unlimited uses of other banks’ ATM and reimburse you with the fees, again, most banks don’t give you that options at all, unless you have a lot of money in their bank and they maybe will give you 1 to 2 times free monthly. Seriously, do try them first before you give a bad review.

I am sooooooo happy with them — it’s been years since I didn’t HATE my bank (BofA, Chase) and I forgot what customer service is and what it means when your bank cares about you. Every aspect of working with them is a plus. I cannot think of any negatives at all, really. They also have a free coin sorter, extended hours cold drinks, lollipops and cookies for my dogs! They have helped me with domestic and international banking and EVERY issue I have brought in has been resolved with concern and awesome followup. Remember when you LIKED your bank?
Both Scottsdale locations are great, but if Tara at Greenway & 64^th ever leaves, I will cry. But I won’t leave MidFIrst.

this location does not stock the President Series of the 1 dollar coin

Love Midfirst! Great accounts, free ATMs, and superb customer service! They’re the best! Take that, BofA!

I am not a Unilocaler but I am so impressed by Midfirst Bank and this location I had to. I only wish I could give them more than five stars. Every employee is beyond fantastic and their hours are not to even being close to being competed with. Gavin is a very genuinely helpful person and there should be more people like him; I am just lucky he’s at MY bank! I am only upset that I did not start banking here sooner and I now wonder why anyone would bank anywhere else. Thanks Midfirst Scottsdale!!!

I actually went to the location on Scottsdale/​Shea but wanted to give a shot out to the AWESOME experience at this bank. I have been with Bank of America (eek) for years and have finally had enough with their charges of $ 29 per month for my business account. After some online research went into this location and worked with Kenny, who was amazing (all while under the weather). He was quick and polite and really helpful. You will feel like you are amongst family with their nice and polite customer oriented ways, not just another number FOR SURE. I am so pleased to make this switch and cannot wait to do eveything through them all for FREE!!!

I just opened an account at this bank after many years of banking with one of the national large chain banks. MidFirst reminds of the local community bank your parents banked at where customer service is key and the needs of the customer are a priority.
The product offering is highly competitive and I earn a very competitive rate on my checking account compared to other banks that require a significant amount on deposit. Additionally, I can use my ATM card anywhere without incurring fees.

I have been with Midfirst Bank for over two years now and LOVE them. Their customer service is the best around — bar none.
I am getting 2% on my checking account balance and I don’t have to have a huge balance in it. All I have to do is have direct deposit and do 12 credit card like (use my Midfirst debit card as a credit card) transactions a month.
I get more interest (2%) on my checking account that some people get on their 6 and 12 Month CD’s without the hassle of locking up my funds.
No ATM Fees, Sunday Hours, Extended Weekly Hours, Beautiful, well designed, elegant bank facilities! What’s not to like!
They are NOT a publicly traded bank that is beholding to stockholders and Wall Streets quarterly whims. Being private allows them to move quicker in the marketplace and keeps the business focus on what is important, the customer service.
Old school, big banks forget that banking is just a service, a commodity offered by many different providers and that the service to the customer is the key to great long term profitability of the bank as a whole.
A bank that focuses on «great customer service» will see they bottom line (i.e.profit) increase just like their number of customers.
A bank that focuses on the «bottom line (i.e profit)» will fight to retain customers because they are focused on the wrong part of their business.

Can you really love your bank? Mid-​first could be one …
I originally opened an account at mid-​first with no expectation thinking it just another bank.
And the sole reason I opened an account with them was
–incentive offer at the time (they gave me ~$ 120 cash gift card)
–high checking interest rate at the time
–Can use ATM anywhere with no fee (they reimburse it)
–Good business hours … much longer than most of your average joe
major bank in the country
Then I fell in love with it with the ABSOLUTELY WONDERFUL customer service. I am not talking about a single transaction, but I went to many different branch and interact with many different staffs … they are ALL great … I don’t know how the training program is, but hand down the best banking experience I have had. And they were never pushy toward any services making me very comfortable. And agree with Alan, the banking center is Beautiful …
HIGHLY RECOMMENDED !!!
(BTW, I don’t work for them, just impressed by their services)

Hands down the best bank in AZ.
Three reasons why I chose MidFirst:
1. I can use any ATM anywhere and MidFirst reimburses the fees
2. Open 7 days a week, Extended hours M-​F 7AM– 7PM
3. GREAT customer service and a stunning banking center.