Motor Vehicle Division

Lighten up, people. The folks at the DMV have to deal with all of us in the public all day long. It’s got to be frustrating and annoying. And yet every time I go to this office, I get excellent, friendly service. The waits can be long or relatively short, but don’t blame the folks behind the counters for the lack of State funding to have more locations.
Also, a lot of stuff can be done on-​line at Service Arizona. The site works really well.
So, overall, I give the DMV 5 stars for consistently friendly and helpful service in a tough job. If you are friendly and polite to the staff, they will be friendly and polite right back at you.
P. S. You can go on-​line and see when the busy and not so busy times are. That helps a lot.

Local GROUPON deals:
Why won’t GROUPON let us use
Walmart GIFT CARDS, (Visa),
to buy items on groupon?
They are missing out on many
purchase deals.
I am fed up with GROUPON !!

As far as DMVs go, this is the cleanest and best run facility I’ve seen. You still have to wait in a long line when you first arrive. Once you have your number, there are plenty of cushioned chairs on which to wait. There is a board that shows the last three numbers called and the desk at which they will be helped, and those desks have your number above them is well. The employees are quite nice and efficient.

Please explain why paying tax dollars and government offices such as this MVD location, is not making sure the public is well provided services such as having the appropriate number of MVD representatives, to take care of paying public needs, on this last day of the month and at an hour of which would be most convenient to complete services for drivers license, registration and voting needs!
There is one person at the counter checking guests in and a line going out the door! 7 windows are vacant that could very well be occupied by employees and satisfying the needs of the residents of Maricopa County!

It’s been a while since I’ve physically entered the MDV. I can feel productivity in the entire state of Arizona slipping away as I sit here. Thank goodness for the ServiceArizona web site!
You enter the building and wait in a line to get a number so you can sit and wait for your number to appear on a screen. Once served, you will likely have to wait again, depending upon what you are trying to accomplish. You know this is going to happen. This system hasn’t changed in years. What is hard to understand is the gruff, «where else are you going to go?» attitude of so many of the employees. I’m sure the job is a grind, with the same stupid questions asked day after day, but a few of the workers do find a way to be civil. Even friendly. It’s possible. Not the first nor second nor the fourth person that helped me were the least bit courteous. The third person was amazingly helpful and efficient, but I even had to wait for her to return from an apparent break before finally being helped. Curious what I was doing that took nearly two hours and required the help of four people? Simply updating the photo on my drivers license! Soooooo incredibly inefficient.
And Unilocalers, do not try to take a photo inside the building! I witnessed a reprimand. Hadn’t seen anything quite like it since I was in high school! Hilarious! And don’t even think about bringing in a pet!
Forced to make a positive observation, I would note that this location in North Scottsdale is in a safe area and has service as good, or bad, as any.

Tag renewal time, and like most persons of the procrastination persuasion, not only was I late in renewing mine, but I went late in the day AND towards the end of the month. *face palm* It was a mad house in there! The large waiting area was standing room only. The line that you have to pass before you can enter the waiting room was out the door, but was moving pretty quickly. To my surprise, the lady at the front desk was very pleasant and smiled as each person approached her.
When it was finally my turn to approach the front desk, I informed the worker that I needed to renew my registration. She inquired if I was paying for the renewal with a credit card. I advised her that yes, I was indeed paying with a credit card. She pointed me in the direction of a self-​serve kiosk, which had NO line, and said that I could handle everything there. I walked over, entered the information as prompted (take your renewal card, which has the numbers you’ll need to use the kiosk), swiped my card, and VOILA! My new tags and registration card were dispensed from the glory box! I was way too happy about this. This saved me 1 – 2 hours of sure DMV misery! Kisses to whomever bore fruit to the DMV kiosk!

I think I found my new hang out spot. I will definitely not mind coming back. I am loving the reclining seats and spacious waiting area. The only thing that is missing is free coffee :)

It’s always busy in here, and there’s a tagged number system in place, but be sure to keep your eyes AND ears open for the alerts, or you’ll miss your cues. Like all DMV workers, many are harried and stressed, so be organized and have your paperwork at the ready. Some employees were actually upbeat and ready with smiles. Well, ok, the one taking photographs was happy and talkative. The rest just wanted the day over with. Hehe.
Be alert, organized, and courteous and your hour, or two at the DMV will go smoothly! Having something to read is helpful, but remember to keep your eyes and ears open, or you’ll be waiting for more an hour!

I think it’s simply amazing that when an organization has no competition and you must use them, like most state or government entities, the efficiency and quality of service is so very very very poor.
I recently started to research online on how to change my AZ drivers license to my new address. After finding out that I could do it online, I thought great i’ll fill in the form, submit it, and they will mail me my new drivers license. Well after filling the online form, which took all of about 5 mins. the website states «you are finished, to obtain your copy please visit any of our MVD locations.»
So I just filled this form for what?
OK, so next I go to the local MVD where I proceeded to:
1. Wait 15 mins at the information line to get an application (the same as I filled online already), and a number to stand in the real line…
2. real line– an hour and 45 mins later I get called to the #12 desk where I hand her my application, she fiddles around, takes a personal phone call on the business line (said love you at the end) and after 15 minutes she asks did you get your picture taken? Uh, no this is the first time my number has been called…
3. She sends me to another line at desk #22 to get my picture taken, 15 mins…
4. Now back to desk #12 10 mins pay $ 12, she hands me paperwork and sends me.

I would of given this place 5 stars if the chick at the front wasnt so rude, the older blonde lady can suck it.
Don’t tell me I can’t get an ID without an older ID. You have my picture on file and I know my drivers license number. THEN don’t roll your eyes when I request a number anyways because I want to verify with a DMV employee.
When I got my ID I wanted to get her name for being so rude, she refused to give it to me. That chick needs to be fired. No wonder people have a complex about dealing with people at the DMV. Die in a fire. Never coming back to this place.