Papagno’s Marble and Granite

I must write a review for these guys to say what an amazing job they did. Jessica was kind and respectful about me changing my mind a million times as to what color of quartz we went with for our kitchen. They got it right the first time and the seam was invisible. We love our new Cambria Quartz kitchen. They will be doing the fabrication for our bathrooms as well. Their choices in their warehouse are unmatched and their prices were fair. Can’t commend them enough. Thanks Papagnos! You guys are simply the best!

…two thumbs down for Papagnos. We have been waiting for close to 3 months for a quote from this company. They have come out to measure several times over a 2 month period and yet are still unable to provide any pricing. I will never work with this company again would not recommend anyone else use them. How they have stayed in business this long is mind blowing. Save yourself the aggravation and take your business elsewhere.

My husband and I were doing a major remodel of our home: flooring, kitchen, bathroom, etc. We went to Papagno’s for granite countertops. Their designer, Jessica, was so helpful throughout the entire process. I showed her a picture of our new laminate floors and dark cabinets and she suggested the granite and backsplash that coordinated with them perfectly. She also was nice enough to help me select an interior paint color that would tie everything together beautifully. Even though she was incredibly busy, she always made time to answer any questions that I had and to provide helpful design tips. Papagno’s really helped me to feel less overwhelmed during the remodel process. And, of course, the granite countertops are gorgeous!

We worked with Maria at Papagno’s. Working with Maria and her team was not only rewarding but to watch the innovation, ideas and creativity all come to life was very exciting. It can be very stressful when it comes to changing the look of your home to stay fresh and trend driven. The team at Papagno’s seamlessly helped us through the process from digital measurement all the way through the fabrication and installation of our granite upgrades. They immediately connected with our ideas on a personal level, on how we needed to approach the design and perfect granite for our home. I would highly recommend Papagno’s for any home upgrades using natural stone. No matter how big or how small your home is, it is important and you hope to find a company that can upgrade and personalize your experience. Papagno’s definitely did that for us. Sincerely, Robert and Karly Stone.

We just finished a casita kitchen using Papagno’s, and the entire experience was wonderful. They managed to get the job finished on a very tight deadline, and worked very hard to help me pick out a substitute countertop material quickly when my first choice turned out to be back-​ordered. This kept the job on schedule, which was greatly appreciated. The workmanship was stellar as well, perfectly executed. And I’m the sort of person who sees every little flaw, if there is one to be seen. In this case, none! They obviously take great pride in their work, and that pride shows and is justified. In addition to the high quality of the fabrication, the installation was done carefully and cleanly, with great respect for our home. On top of that, every single person I dealt with during the project was so nice, very warm and very helpful. Our job was so small, but they were as generous with their time and expertise as you would expect if you had a really large project. What a great family, and what a great business!

ONLY PLACE YOU SHOULD GO IN TOWN. just had a bad experience else where. Had to go back to Papagnos to have them fix the entire job. Dont even waste your time or money going elsewhere. First rate service, slab selection, fabrication and they really take pride in their work. 5 STARS+++!!

My experience with Papagno’s was nothing but the best. The fit, finish, craftsmanship and attention to detail was out of this world and can not compare to anything else I have experienced in the many custom homes I have built over the years. The whole process was digital, from measurement to fabrication, which I was able to see my whole kitchen and bathroom layouts from my computer to approve the design. Leo, by far knows how to design and play with the slab to make the flow and movement perfect. I would strongly recommend anyone looking for the best quality workmanship for granite in the business to see Jessica Papagno at Papagno’s marble & granite.

I have used Papagnos for 3 different homes and have never had anything but the best service and the very best quality. I am sorry to see that Beth B. was so vicious in her review of Papagnos. The family is very professional and it is unfortunate that Beth feels she was so mistreated. As with everything, there are 2 sides to this story. Papagnos was recommended to me over 10 years ago and we are currently involved in our 3^rd fabrication. I have recommended them to several other friends and everyone has been extremely pleased with the results. They take a lot of pride in what they do and every counter they have fabricated for me is impeccable. Like any other business, there can be unforeseeable issues that need compromise. Since there are more good reviews than bad, I assume that they satisfactorily rectify issues with customers who are reasonable about their complaints. Some people will find anything to complain about and I hope that others who read these reviews about Papagnos will take that into consideration when selecting a granite fabricator. You will not be disappointed with Papagnos.

Papagnos is now completing the third job for us. The quality of workmanship is extraordinary. We enjoy being able to work directly with the owners and their family. They are very talented in very respect from design to templating to cutting to installation. We wouldn’t use anyone else.

Papagnos was recommended by my designer, but she has vowed never to recommend them on any future jobs based on their unprofessional behavior. This is a family-​owned business where no one is afraid they will be fired for not doing their job. Christina let our paperwork sit on her desk and never attempted to contact us for two weeks while we were under the impression that our countertops were in the process of being fabricated. They have adversely affected our project so much that all other subs have had to reschedule. Even worse, there is not a single Papagno employee who has either taken responsibility or apologized. Although their material and installation is quality, I absolutely would advise you to go elsewhere. It’s just not worth the headache of dealing with a bunch of Papagno brats when you can get the same material and workmanship elsewhere. Ariadna Papagno clearly has other things besides customer satisfaction on her mind.

Our realtor recommended Papagno’s when we were thinking about putting in quartz counters in our kitchen and we wanted to make sure that we had the best fabricators. We ended up switching to granite but stuck with Papagno’s and are we ever glad we did.
Papagno’s does something that no other fabricator does (that I’m aware of): they do miter cuts on the edges of their granite which allows the edges to continue the pattern all the way through the edge. It makes the edge virtually invisible and looks super nice. In addition, when they put on a backsplash, they do the same thing to carry the pattern of the marble through from the countertop to the backsplash. The effect is amazing.
We also chose to have our the surface of our counters «leathered» which takes the polish off the slab and makes it have a texture. It really is a nice effect, and I’m not sure that many other fabricators have the machines to do this.
The installers were amazing and really took care to protect everything as they were doing their install.
I honestly couldn’t be happier with the results. I would strongly recommend them to anyone looking for new counters.

I have worked with Papagno’s Marble and Granite on two separate occasions and was thrilled both times. The first project was a granite coffee table completed from their boneyard. I worked with Maria to find an appropriately sized remnant, and determine other components of the coffee table as well such as edge type and how the legs would be completed. Being from the boneyard this coffee table was an amazing price and looked better than I had expected. During this project the thought of doing my kitchen counters in granite came up and roughly four months after I returned and received a quote for completing my kitchen. Papagnos came through even better on this project, Maria worked very hard to help me pick out a proper slab, backsplash, faucet, and undermount sink. Although the installation date was a bit further out than wanted I understand why, Papagnos is always busy helping a surprisingly large number of clients both designers and individuals. When it came time for the installation they were phenomenal as well. Three well trained employees of Papagno’s (not subcontractors) came and were both fast and clean with the installation. My house was constructed in the early 70s so they ran into only minor issues with how the old counter was constructed, but figured everything out, and cleaned up better than when they started. After the installation Maria ensured I was completely satisfied, and ensured I understood proper care for my new granite countertop.
I would highly recommend Papagno’s to anyone considering granite or other stone alternatives, they are a family run local business done the right way. Everything is in house unlike most granite installers in phoenix that send you away to find a slab and play games with pricing. Maria was very straight forward, and made sure I understood everything as well as offered a very competitive price with great service. If I ever know someone considering granite I will recommend Papagno’s.

I had granite installed in my bathroom. The folks at Papagno’s seemed helpful enough, but after this experience, I would not use them again.
I called them initially and they gave me a quote to add granite for my bathroom. The quote seemed O.K. so I went to their store to work out the details. Basically I wanted a 2 cm granite in a fairly common color. It should be pretty simple.
We talked about what we wanted to Maria, and she told us instead of 2 cm granite, she would «upgrade» us to 3 cm for no charge. I wasn’t really in favor, but I agreed if the backsplash was made to look correct. She said «We’d never want you to have something that didn’t look good.» My guess was that they had a scrap of 3 cm that they wanted to use. We pay a deposit and leave.
A few days later we get a call from them, saying that since we have 3 cm granite, we need to pay additional money to have the backsplash shaved down. I told them the 3 cm granite was not my choice and I wasn’t paying any more.
A few days go by and they call back. They «found» some 2 cm granite and we needed to go in to approve it. O.K. we go in and the granite looks fine, and we pick an edge. Also, we asked them if they could give use the scrapes of granite from the sink cutouts, and they say fine.
They call a few days later to give us the install date. They can’t give us a time, but say they will call the night before with the time. Never get a call, but at 8am the installers arrive. The installers seem to do a good job, but we notice the edge was not the one we asked for. Also, we ask about the scrap pieces, and the installers know nothing about either problem.
We call the store and they explain the edge was the edge talked about initially but they never apologized for their mistake. We asked about the scrap pieces, and they said they had them, would «polish» them, and they would call us when they were ready. They have never called and it was two weeks ago.
Every other granite company we have ever used always had the sink (s) installed before the granite was delivered. Papagno’s installed it on-​site. Now I know why the others DON’T install on-​site. The smell of the glue was horrible, and it took days for it to go away.
The granite looks good, but with the hassles and deceptions we experienced, I would NEVER use them again. Never again.

A friend of mine referred me to Papagno’s and they lived up to everything she told me about them. Maria and I walked thru all their amazing inventory of slabs and we selected one that went perfectly with our cabinets and flooring. I was unsure as to how to finish the edge and went with Maria’s suggestion. She was spot on with her ideas. They also carried sinks at an excellent price. Within several weeks they came out and measured, fabricated the granite and installed the countertop. Our bathroom has been transformed!

These folks did an outstanding job of fabrication and installation of our new counter tops. They have a great showroom, lots of selection, and the staff there is just the best.
Its important to point at that when the fabricator matches the grain of the granite counter top through the edges and back splashes then you know extra time and care was taken to get it right. Of course this is not always possible but when it is these folks will do it.
Another important point about workmanship is that our job included a counter joining a curved wall with a back splash. The installation required smaller pieces of backsplash cut to fit and follow the curve while still adhering to the pattern. The installer did it this way and it looks outstanding.
We will always call Maria at Papagnos when in need of marble or granite… period.

My clients granite was installed and it looks incredible. Don’t let people fool you, there is an art to cutting and fabricating granite. Leo works with the granite like art work, he has an eye for detail. All the grain lines up from back-​splash to counter top, truly a work of art. I wish you could post pictures here!

Finally a fabricator with granite supply under one roof. After searching all over the valley for granite I finally stumbled into Papagno’s in Scottsdale.
Although they are a full service fabricator they have a warehouse full of granite so you don’t have to source the granite yourself. If you’re patient and are willing to spend sometime searching through Maria’s inventory you will find yourself very pleased. Maria is a sweetheart and she’s very honest and direct. Her shop is always busy so you know that she does good work.
I highly recommend using Papagno’s when you need granite.

They did a fabulous job fabricating my granite and worked closely with us throughout the process. My cabinet guys delayed our remodel twice yet Maria really came through for us. Maria and her team hustled to work around delays she had no control over and yet still managed to have the granite installed the same day as was promised when we first signed our agreement. Job well done and a business with integrity.

Papagno’s is fantastic! They came to my aid and installed a beautiful vanity top in 2 days. 2 days!!! They are a family ran business and they all work together to get the job done and to make their customers happy. I went in with a cabinet door and a picture and they all worked with me to find the right piece and style. Their selection is across the board and I have seen some of the most gorgeous and unique slabs and remnants (petrified wood, quartzite, marble). I have also seen the most superb edges and finishes on counter tops that were finished and ready for installation. Seamless and stunning.
You find a piece in their warehouse, they come to your house and measure, they fabricate, and then they install. It is all inclusive. That makes it easy and hassle-​free. We are filled with gratitude for what they did for us and the quality of their work. (They deliver top quality which we have had such a hard time finding.) We used them for another vanity top and will continue to use them for other projects we have. Go see their work in the warehouse. It will give you goose bumps!

Once again I cannot say enough good things about the service and product from Maria. Our finished kitchen is beautiful!