Pillars At Scottsdale

We moved in with cock roaches, crickets, and bugs everywhere on the carpet, closets, kitchen floors and bath tubs. The place was never cleaned. The only thing that was cleaned was the carpets (well we think because there were lines on them) we notified the staff via email with pictures. They offered to take $ 200 off our rent for the following month or send someone out to clean it. We had already moved everything in before we noticed how bad it was. We spent hours upon hours cleaning the apartment. It was terrible. So we took them up on the $ 200 off next months rent.
We had to call numerous time to get maintenance to come out to fix the door because crickets were coming through. Everything about this apartment is cheap and dirty. We can’t open the sliding door because bugs come through the cheap screen which they’ve already said they won’t replace. The tracks are so beyond disgusting! The carpet pulls up so easily and bugs crawl through. We pay $ 1100 to live in a one bedroom apartment here and I’m appalled at how gross this place is. Our lease ends November and we can’t wait to move! Don’t waste your time with this place!!! The outside may look pretty but the inside is terrible!
The day before thanksgiving they drilled in the parking lot (talk about inconvenience with our out of town guests) They are constantly working on the parking lot and have areas closed off. It’s super noisy and inconvenient. They need to renovate the insides of these apartments first!

Well like everyone else that has lived here and said it as well… THIN WALLS!!! Don’t get me wrong the 2 story apartment/​town home is cute and deff makes you feel like your at home. But as far as appliances none of them are upgraded, kitchen sink is a pain in the ass to use, absolutely nothing is upgraded. Ok maybe having two huge bath tubs is a huge plus I just think there could have been a little more WOW added to this place. Not happy that EVERYTHING is carpet because it gets dirty to quick. Very spacious though so that’s wonderful. With a decent sized walk in closet.
Back to where I was going with paper thin walls, if someone moves out next door your better off moving out with them, that’s how much noise you’ll hear for the next 4 weeks next door. Sounds like construction going on its crazy, so stalk up on your Advil and get ready for a HUGE headache!
Lastly they sent letters around that all the water would get shut off in the whole community from 9am-​6pm for two days. The freaking water shut off from 10am until the next morning of 8am! Do you realize how long I had to go without water, couldn’t shower after work, before work, flush my toilets, nothing! And they wanted to incorporate into the letter to fill up buckets and buy water bottles. Excuse me BUT I shouldn’t need to go do anything and spend money on anything and go through such an inconvenience. If your sprinklers can work all night so should my water at home!
Maintenance takes a while to get to things too.
And they hire some shady landscapers that STOLE my package that fell off my car when I drove off with it on top of my car on accident and lied to me when I asked for it back. (With maintenance witnessing them picking it up)
HIRE BETTER PEOPLE, PLEASE! at least I can say the ladies at the front office are friendly well some of them that is.
My honest review.

Lived in Pillars for a year and it started off rocky, but then redeemed itself. Was promised a move out guarantee if we did not like our unit. We moved in to a roach infested apartment, they were crawling everywhere! We had the exterminators bomb the house and I personally did it myself as well. When I asked about the move out guarantee… there was a CATCH (ignore the Pillar Promise, it’s a sham). We ended up making it work and the roaches eventually left. The fridge interior was chipping so maintenance thought painting the fridge with wall paint was a good idea. After complaining they replaced my fridge.
The courtyard view was amazing! Neighbors were super friendly and the office Staff and maintenance started stepping up, responding to requests immediately. At the end of our lease I was sad to go. Nice community !!! If ever in AZ again, I will be back :-)

My husband and I, who are in our early 30’s, lived here for about a year and a half and it was a roller coaster ride the whole time. We had a 2 bed 1 bath and it was nice and roomy but I was never very pleased with the layout. The cost was cheap so that’s why we stayed as long as we did.
The walls and windows were so thin, you could hear everything outside. Didn’t matter if it was a party at the pool, someone waking their dog outside, or the neighbor talking on the phone-​we could hear it all at all times of the day or night. Not to mention the stray cats that had babies on the roof above our bedroom being a noise factor for months. When I advised the office of this, they said they would do something about it right away but never did a thing. So we lived in our apartment that smelled of cat pee for months and months, due to them using the bathroom up there, and dealt with the sound of running cats during the night. Neighbors were complaining to each other about the cat pee odor that came every time it’s rain because it was flooding down off the roof. Had to happen during monsoon season.
There was a drug dealer who was constantly running to cars right out front of our apartment at all hours of the day and night and doing drug deals. At first he was slick about it and have the cars park in different areas to not draw attention. Then he became careless and would just walk up to the cars windows and deal in the same spot in front of the pool.
Then there was the gun shots that went off at 1am one morning and had a swarm of cops there for hours. Which, wasn’t the first time cops were in the complex. One time they arrived and chased a kid who they eventually found hiding in the pool area. Another time they came to shut down a noise complaint and ended up arresting a drunk girl who was so messed up she was hiding behind the grills hoping the cops wouldn’t catch her. Again, with the thin walls and windows, hard not to hear all of this happening.
Of course this wasn’t their fault, but during our stay there they had the fire in the main building which caused for 8 – 10 months of rehab on the building and the noise was unbearable! 5AM-​¾PM Monday-​Saturday. Right after they cleaned and created their new facilities a party was going on at the pool and a guy OD’d while sitting at the table by the pool. They didn’t even realize he had passed until hours later. Of course the cops and forensics team came and spent hours there before removing the body. Always a show going on while we lived there.
We soon moved to a home with a pool and sadly, we paid close the same for power as we did in our little apartment. I’ve never had such a high power bill in an apartment like I did here. No one should be paying $ 220/​month for utilities. Outrageous!
I wouldn’t recommend this place for many reasons. I heard they are under new management now so maybe this will improve their complex as far as safety.

My husband and I rented a 2 bedroom, 2 bath townhouse for a year and half. We loved the size of the townhouse, loved the attached garage, the fireplace, and the open kitchen concept. We found the grassy common area with the tall trees to be pleasant to return to in the evenings after work and regularly used the pool. Maintenance was actually always very helpful to us. Within 24 hours they would have our problem fixed.
Downfalls:
1. As many others have mentioned, sound proofing is POOR. We constantly heard neighbors with children who cried, the garage & doors of our neighbors, and conversations of our neighbors. We often heard music from our downstairs neighbor that rattled our floors. We contacted the complex multiple times and actually called the police at one point.
2.We also have a balcony that is directly adjacent to our neighbors balcony. (Separated only by an iron railing) This not only offered NO privacy, but from our living room, we could hear every word our neighbors said when they sat on the balcony.
3. The mail. Please don’t have your boxes shipped to your home if you plan on living here. They lost packages multiple times, could never «find» them when we would go and ask for one, and often had to show them our tracking profile on our phones in order for them to believe that we had had a package delivered.
4. The driveways on the garage have giant pillars between garages that make it very difficult to maneuver in and out. They are also very narrow. Don’t plan on parking one car in the garage and the other in the driveway, it will be a nightmare.
Overall, it hasn’t been the worst place we have lived. However, we are happily leaving.

I lived here for a year in a Pillar «townhouse» (actually a multi-​story apartment, since there was no backyard or front porch). My townhouse was very roomy, clean, well-​lit, and bug-​free. The neighborhood was also pretty, well manicured, and typically quiet outdoors during the day and night.
However, inside the units, the WALLS are so THIN you can hear EVERYTHING that goes on in the adjacent units. I had neighbors in an adjacent townhouse who would slam doors, cabinets, drawers, windows, and their bed was very inconsiderately placed so it touched the wall (or rather, slammed into it) whenever they sat down on it, or participated in any other activity for that matter. And although that was an example of extreme ignorance on their part, even if you have quiet neighbors, the walls are so thin that neighbors can still be heard sneezing, coughing, peeing (yep), and other things. I am not exaggerating. In the other adjacent townhouse to mine, the neighbors were very courteous and quiet most of the time, yet I could still hear them talking, sneezing, laughing, and opening cabinets/​drawers. Their tv, which I believe they were playing at a modest volume, came through the bedroom wall like it was in the room with me. Thankfully, they did not run up and down the stairs or slam doors like the neighbors on the other side. But with our bathrooms located back-​to-​back, I always had to time it so I wasn’t in there the same time as them… it was gross what could be heard through the walls. For the price I paid (~$ 1200), the place should have been constructed better and insulated better. My electric bill (summer avg ~$ 200) was evidence of the lack of insulation between units and in the attic.
All in all, if you don’t mind A LOT of noise around you at all times when you are in your home, this place is a good, safe place to be. However, if you want your home to be a quiet, calming place to come home to… look elsewhere!

I just had to update my review on the Pillar Apartments. I want to say how wonderful the staff are at getting to my maintenance list! I had just a few little things that needed to be done and they got right to it within 2 days! Wow!!! That’s great!!! Thanks to a great staff and maintenance crew for doing such a great job! I’m loving the gym! What great new equipment!

Well lets just start off saying life at the pillars has not been luxurious. Since day one we have had problems with the staff. If you have problems and it’s gonna cost them money they will do everything in there power not to help you out.
I don’t know if it was the aroma of marijuana in out apartment or the heroin trays scattered around the property that gave me a bitter taste.
There is nothing they can do because they can’t prove its marijuana, or the drug deals in the car. Better yet heroin trays falling from a occupants balcony as I’m enjoying my self out side.
If you think about moving to this community think again. This should be the last place on your list to look at. 6 months of problems, in and out of the office. They have given us no option but to find a new safe home.

I’ve been living in this «luxury apt community» for quite a while and «luxury» it’s not. DO NOT MOVE into these disgusting, filthy apts. They keep the outer appearance of the property looking nice but for the inside… Just about everything in my unit is broken, frig, microwave, washer, dryer, garbage disposal and ice maker. The maintenance staff is incapable of fixing anything properly (especially Lacey). He installed a new ice maker (my 6^th one) and I couldn’t understand why it still didn’t work the next day. The idiot never reconnected the water hose. I’ve also had a fire because another maintenance worker connected a negative and positive wire together (another idiot). It’s obvious they are lacking in the training dept. I’ve also had many major leaks, air conditioner problems, roaches and the list goes on. Now for the «management team»! The most unprofessional, rude, and condescending people I have ever met-​especially Ocatahey (Spelling?) She claims she’s the ass’t manager. She has a lot to learn about customer service. Since my residency began the office has gone through so many office workers it’s not even funny. Even the workers are unhappy and it’s very apparent. I spoke to a disgruntled employee who told me my air conditioning unit is wired improperly and is unsafe and a hazard. I’m not surprised, they put band-​aids on everything instead of fixing things properly. Even when I had the fire I was given a hard time about where I should stay that night since the fire dept said it wasn’t safe to stay in the apt that night. No mercy!!! I agree with another reviewer who wrote about the thin walls! I can hear my neighbors coughing, sneezing and having sex. This is not something I particularly want to hear!!! Management does not value their residents. I feel like I’m living in a college dormitory! I’ve had several neighbors that have loud parties and a lot of drinking. I stopped using the pool because it became so offensive to me. It’s a bunch of drunks, cursing, swimming in the pool while smoking and throwing hard footballs over your head. This is not my idea of «luxury living» as stated in the pillar advertising. In addition to all the above mentioned, I just received a new lease. I live in a 2 bedroom which is increasing to$ 1356.00. Needless to say, I will not be renewing my lease. My neighbor, who has the same unit and moved in the same time I did pays 1245.00. Discrimination? I say a big YES! If you complain about anything it’s held against you and you’re labeled a trouble maker. I’ve been a great resident, pay my rent on time (never been late) and the pillar doesn’t recognize a long standing, good resident, I’m sure I can find a place that would gladly appreciate me.

I really do love living here. Even though we had a fire and the gym is now out of commission they worked very very hard to get the pool up and running. They also respond very quickly to service requests that me or my roommates make. It is quiet and great neighbors that are very dog friendly. The only complaint I have is that the parking is really bad. They try to cram 20 + vehicles into this weird straight line in the middle of the town homes. The good is that on the inside it feels very open in the 3 bedroom 3 bathroom with big living rooms. It’s also one of the best locations with Trader Joes, Whole Foods and Scottsdale Quarter/​Kierland right next door.

I wrote a decent review to start but now changing it after these crooks obviously showed no care about our health and safety… more to come. Terrible management.

We’ve been here for about 2 months now. So far so good. I’m not too thrilled about the actual apartment, but that has nothing to do with them, and more to do with the fact that I didn’t speak up more in decision making time with my husband. The office staff seems very friendly and helpful. Kylie, I believe her name is, she’s great! Matthew, I’ve spoken with him a few times on the phone, he’s hilarious. Michelle, I believe she’s the main maintenance gal, she’s flipping awesome! It’s a bummer that the gym and front area is still out of commission. There seems to be quite the bee problem here. We’ve been stung a few times, but, this IS arizona… And the rest of my gripes have to do with the apartment itself. But again, my fault and not there’s. So happy to be back in Scottsdale and out of GILBERT!

I’m not sure where Cloey K lives, but it’s definitely not the Pillars at Scottsdale. This place is just short of a dump. People leave their trash everywhere, the roads are pothole ridden and what the hell gym is she going too??? That thing went up in flames a few months ago and hasn’t opened since. And maintenance 24 hours??? Yea right. If you call the office you will talk to someone who just started working there (they have turn over like nobodies business) and likely not get a ticket raised. I asked for the lights to be replaced outside my unit last week and I’m still using my iPhone flashlight to find the key hole at night. If you try and log into the Pillar website, you may or may not find the button for maintenance issues up and running. And one final thing, the gate in this «gated community» hasn’t been shut in about a year. I’ve been here almost two years and I’m leaving before my lease is up because I just can’t take it anymore. What am i paying for? The «luxury amenities»? Please. You can keep your concierge service; they wouldn’t know how to make a reservation, let alone a recommendation for some place to eat.

I have nothing but great things to say about the pillars. Our neighbors are loud but that’s more about the luck of the draw. I would recommend the pillars!

It started off rocky here for us as well… Similar to Kayla’s comment… But it started out rocky doesn’t mean anything because it stayed rocky! My initial Unilocal review was extremely positive who knows — maybe it’s because I didn’t have to deal with them that much for 6 months… Well, long story short: My fiancé Nick and I have requested maintenance tickets every month almost regarding piping and leaks etc in more than one area: with no resolution… Then one night a pipe/​hose broke behind the washer. One of the maintenance tickets we had requested along with the guest bathroom toilet and sink. Which all leaked… We kept getting responses like, «tightened» or «cannot find source of water…» Really!!! Well it got to the point where my entire town home unit flooded!!! And ruined all my wood furniture, upholstery, ceilings, walls, light fixtures, shoes, clothes — I’m talking everything!!! In looking at filtered reviews, I realized I should have read through them because I’m experiencing the same problems! They threw my clothes in the bathroom and my expensive jacket, Louis Vuitton purse, tori burch shoes, Burberry scarf, etc. on the way floor– closed the bathroom door and let it sit there for 2 weeks now! It smells last nasty mold all over!!! It took them 6 days to start venting the place properly. Even no it’s still wet everywhere! I had to try and contact the manager for about a week and everytime you ask for corporate they give u the operators name! They very well screen all their calls when u have an issue! The repairs are still not completed, and I’m going to take further action if things aren’t fixed. I came last night to check our home out and they missed areas of walls that was ruined… Today I come to check — they painted over it! Like that’s really fixing the issue!!! They didn’t replace the carpets either. In addition they left my unit a mess, dust, debris, ceiling particles all over the place, my furniture ruined… everything. At this point according to the Arizona law they have a certain amount of days to comply and they failed on that part, they failed on meeting our accommodations upon moving in, our place wasn’t cleaned and the carpets werent replaced! They even have documentation of severe allergies I have and what’s going on town only makes me go right back to severe allergic reaction mode… This is material noncompliance and negligent behavior. Not too mention they never provide updates, what’s been fixed, what hasnt, whether Mold inspector came out or not, or even simply when they were in and out of my unit. They even told me it’s not typical protocol to move a tenant into a different unit — I wasn’t even trying to break the lease or anything. Now I’m requesting my rent back, them to pay the water and APS bill, and reimbursement for all personal damages despite the lease language as it was their negligence that led to this… I’ll keep you Unilocalers posted.
Oh fyi you can hear everything through the walls. Every argument, laugh, talk, bAthroom use, and when your neighbors have sex! Awkward!
Update: flood number 2 in a matter of 18 days! C’mon guys! Clearly they didn’t fix the problem!!!

The last couple years I would’ve given Pillar 5 star ratings. This year I give it 1 star. A fire destroyed the fitness center, indoor basketball court, and left the pool closed for 2 weeks. They should have the new fitness center and indoor basketball court completed within a couple months. There is currently a deal on Groupon to stay nightly for $ 69 with dates into September available. They may as well rent it by the hour. It is bringing in riffraff from all over. Are they doing background checks on these people like they do residents? Starting July 1^st alcohol will not be allowed in the pool area. Memorial Day weekend is usually a good indicator of what the pool season will be like. This season is not looking good. Also, the controlled access gates are never closed and the gas grills by the pool don’t work properly, if at all.

as I’m reading each review I see I am not alone in wanting to warn you DO NOT MOVE IN HERE!!!
I moved in last July and things started the day I moved in. No one had called to inform me that there was still money needed down that they didn’t realize wasn’t on the application! (office couldn’t get ahold of mngr for awhile so we sat there until they did instead of being able to move in) now 9months latr I can’t wait to move out in July!
i was in office the other day listening to residents complain that their apt smells like cat pee every time it rains .a few months back my toilet over flowed thru the back part and it took maintenance (so much for emergency number) almost 2 hrs when I called at 8pm. they would not replace the carpet even tho the water had been sitting in the entire bedroom bathroom and front entry for 2 days at least. and when u would walk back in the apt it would smell like sewage. they brought in huge blowers for 3 days and when I asked about my sleeping arrangement they said maybe I could stay w a neighbor!!! It could b mold infested as we speak! no one would keep me posted on the progress or let me know when carpet people were coming I would just come back home and people were in there. I finally had to call the manager of all the pillar properties to finally get some answers and only then did Tracey fly into some half ass action!!!
they don’t inform u each time they let themselves into a unit! I hav had miantanence enter while I’m giving therapy sessions out of my home!!! they don’t tell u that century link is an option over cox bcuz they get a kickback from cox but I hav researched and used both and century link actually has the stronger signal and less issues and lower monthly bill!!!
I called the last 3 days to the office to ask about my rent total because yet again I received no water bill in the mail! and I also have a screen door that came off the track. I haven’t had a call back (it’s Friday now so I’m sure my messages will b lost in the wknd) nor does anyone ever answer the phone up there!
three times since July I hav had pkgs come thru the post office… (which they deliver to office automatically instead of knockin on ur door w it first) and two were supposed to come at a time. they would lose one for a few days making me call the post office or saying the post office lady never delivered it, adding that she «usually checks em as delivered b4 they are actually here w us» … only to finally go back in on Monday (after the mail lady tells u «they do this all the time! I delivered it, they have it») and they search again and go «oh here it is! it was here the whole time!»
my freezer froze over one time and leaked in the kitchen everywhere from the ice maker and the first guy covering the wknd shift told me just to unplug the water thing from the back of the fridge til Monday! I didn’t kno what he meant so a few hours later after I kept having to use towels to keep it from leaving the tiny kitchen he came and did not fix it but unplugged it!!! when I finally got someone to come on Monday the nice white haired guy came n fixed it and then asked why the wknd guy didn’t just fix it? I told him he had said to unplug it til Monday to which the guy told me he does that alot to get out of work! (so why is that guy still workin for the pillars then? because this is the work ethic of most the staff)
now don’t even get me started about the pool area!!! if it’s working (when I moved in in July the pool water was about 85°, and most the time filled with dirt and debris from all the Unmanicured lawn and trees) anytime after 5pm u cannot go down there with children because there are obnoxious loud trashy people getting wasted and listening to music that the whole pool area has to listen to as well! They stay out there as late as possible sometime even after the pool is closed (which I noticed they hav started chaining the gates shut which looks like south Phoenix ghetto in Scottsdale) and most people don’t even bother going to the pool now except these few that I evn know have been getting 10day move out notices which they never follow thru with!!!
I used to live here about 7 or 8 yrs ago and I’m sad that I moved back!!! since management has changed the whole place has gone to shit!!! I’m surprised people r still renting here! don’t make the same mistake I did! they have cheaper move in deals for a reason!!! it’s seriously bringing an apt complex that used to be at least an 8 down to a 1 or 2 :(!!! SAVE URSELF! LIVE FAR FROM THIS PLACE!

If you’re looking for a high quality, customer-​oriented staff in the management office AND in the maintenance staff– they are here! I’ve never seen the combo team work so well together as they do at Pillars!
The office is fair and even pledge a grace period of THREE DAYS to pay rent past the first! 24 hour response to every maint request & immediate response during my maint. emergencies!
Plus– when my roommate left, I was able to transfer to a smaller unit to save money!
Love these guys!

Do not at Pillar At Scottsdale. The staff is horrible, rude, and unwilling to help. Everything was fine until something in your apartment breaks and needs to be fixed. But the second that you have to deal with the staff in the leasing office you are treated like a piece of trash. They make up lies about you and then spread them so when you need help with something they will not help you. It took 4 days for this staff to even come out and fix a washer that leaking bad enough to cause water damage to the walls and the floor. Once they came out and fixed it while i was gone i came home to my apartment being unlocked and they try to blame it on me. They wont take the blame for it and even apologize to me even it was a mistake. And then you take to the manager who wears her sunglasses on her head and lays back in her chair and could care less what you have to say. Needless to say after dealing with trying to get the washer fixed it is still leaking.
Save your money and head aches and just look for another apartment. There are far better options that are cheaper. I promise you will be much happier.

I have lived here, as long as you don’t have to deal with the leasing office staff and stay happy in your apartment –it works.
The maintenance issues take more than a week to get attention even if they say 24 hours. The management staff is very inconsiderate of your situations and requests for either late rent by a few hours (charge$ 50 for rent an hour late!)or any guest/​RV parking requests and such. Be prepared to enjoy the dog barking next door or loud music through their thin walls. Pool specially the jacuzzi is never clean enough. A very small gym and I have had neighbor’s cat in my patio because they just leave her out. Sigh! so much for the good looking pictures of the community and a good floorplan. I have also found people complaining of their dishonest business practices and charging later for things not clarified upfront.
I wish they were as polite with the residents as they are when you come to sign up for the apartment; it is ridiculous that they assume the right to be rude to residents who pay for their services!