Prolific Business Solutions

We switched from Wells Fargo merchant services to Prolific several months ago and we are very pleased. Our fees have been reduced by 40−50% and their service has been great. The online portal is easy to use.

I’ll start with this; I’ve been in business for myself for over 2 decades and I’ve been processing credit cards as long as I can remember. I’ve been with Prolific for 2 years now and these are my experiences.
Cons — The contract seems to have a longer duration than other processors. If you choose to cancel your agreement plan on paying a boat load of cash out of pocket. I have 2 terminals in my business, I would owe $ 500 per terminal and a $ 250 cancellation fee and I’m sure there are other items padded into that cancellation as well.
Pros — These guys have the best service and lowest processing rates around. The statements are well laid out and transparent. I’ve been approached by other merchant services providers who HAVE offered me a lower rate, at this time I showed the rate to my sales rep and he beat it that day. My rates are so low right now that when I show my statement to other competitors such as Chase Paymentech or First Data (Bank of America) they leave me alone. My sales rep is fantastic, keep in mind that these guys work independently and sell Prolific products so the rep experience may vary. Don’t assume all of the reps are terrible people, mine actually keeps up with me and shows me how I can cut additional costs (Send me a message and I’ll send my reps info to you).
Summary — When it comes to processing rates, fees and transparency these guys appear to actually have the best value. The only thing I would be concerned with is if your company is brand new as if the business isn’t strong enough to make it you may be looking at some hefty cancellation costs.

I just canceled my services with prolific business solution. I did this after 2yrs with them come to find out that I was locked in a 4Year!!! CONTRACT! Who does that?!? My Sales rep Hubert was useless and deceiving by not helping me, and not telling me that I would be locked in a contract for 4years! He couldn’t even help me prorate the cancellation fee. I am outrage by this and how shady this company runs its business. They try to trap there customers! And the 4years contract is Standard… (In what world) 2years is standard. I can understand 2 years but 4?!? BEWARE!

I have been using Prolific for processing payments for my small business for over 3 years. I have found the customer service to be excellent. Whenever I have a question or issue, the response time is great and I feel like they value my business
I recently added on-​line payments and ACH to my virtual terminal services and am very pleased to keep all my payments together in one portal. I have had other services try to gain my business, but they could not match the rates I am paying with Prolific.

Dear Prolific solutions ,
Leave me alone, your requests to contact me 9 months later mean nothing to me, and won’t change my reveiw. Now I feel you are harassing me, and am going to report you to Unilocal .
Your company did everything I said, I have email proof of everything.
My contract ended in February, and their is nothing for you to contact me about.
I am not taking down this review, and next time you treat your clients like this as their family member is dying, maybe you will treat them with compassion.

as a small business owner, I can’t afford expensive merchant processing fees, but I also can’t afford to not accept credit cards. Brian has been fantastic over the last 2 years on our account. He always finds us resolution to a problem, even on weekends when he is home with his family. The support staff are also very helpful if anything goes wrong with the equipment. Thank you Prolific!

I have been using Prolific Business Services for over five years now. I used to get approached by many different companies and have had some very bad experiences with companies quoting prices very low and then changing them later on. I love the personal service that Hubert Gotuaco provides. He goes over how the fees are charged and is always available when there is a problem. He even gives you his direct number in case there is a problem. No need to call an 800 number and sit on hold for hours. I am using Prolific and will continue to recommend them for my credit card processing services.

Prolific is exceptional at one thing and only one thing. Robbing you blind. Every month, they will charge you more and have no explanation for the costs. You will see any money you make go straight to Prolific, They are impossible to reach, they will always promise to make changes and you never see the money. If you want to watch your business circle the drain, hire Prolific, they will get you there faster than you could ever get there on your own. Otherwise, run like hell.

Their rep in my city that signed up our two businesses for merchant services changed the paperwork on one of them (on one page) to reflect fees I did not agree to. My signature is not on that fees page. After repeated attempts to reason with them to no avail I have to say I would strongly recommend any business owner to think twice. Make sure you KEEP everything you sign for years if you choose to do business with them! We signed up with them two years ago. My rep for them at the time switched one page in my contract (which I cannot prove because that one page is not in my copies of the paperwork I kept) and now I’m paying a huge fee that I did not agree to. In the last six months my monthly fees tripled even though my number and dollar amounts of transactions did not change. Go to your bank for a merchant account because most no longer have long term contracts anymore, as it should be. My other business that I signed up on the same day with them contained the correct fee agreement but they cannot understand that we never would have signed our other business under the fee terms they claim that we did. We no longer do business with Prolific Business Solutions and never will again. Their shortsighted view of this situation is both aggravating and surprising.

I am very disappointed on the customer service in general. I had a seasonal business and I made an agreement with them before I gave them my business that they have to put me inactive for a good number of months and will let them know to activate me again. I called to put my account inactive immediately after the season was over. came to find out they were still pulling money from my bank. called again and I was assured they will process my request and refund the money. saw them again pull the money from my bank draft next month. I spoke to the so called supervisor and promised me on the stack of bible to correct the problem and refund me the mounting unnecessary charges. to my dismay after 4 months, I saw my statement got charged again. I was so fed up, and decided to go to my bank instead, paid a fee to initiate a stop payment. I felt that I rather pay a fee one time than have to deal with this ***. by the way, I am writing this not to smear anyone’s reputation but to make you aware that a good company can become bad because of the customer service you hire. I know im sure for many you are satisfied. Apparently my experience with them was horrible. by the way, I gave prolific the benefit of the doubt bec they did the same to me last year. now they’ve done it again. So what does that tell me?

Jonathan Chao will work hard to earn your business and take care of you. I did quite a bit of comparative shopping, and Jonathan and Prolific were the best combination of personal service and price. He will find a solution to fit your needs, whether high volume or low. If you are shopping for a merchant processor, he is at the very least worth a call.