Scottsdale Center for Urology

Please understand that I’m typically a very forgiving and pleasant person. Then I visited the Scottsdale Center for Urology. Unfortunately, there is no «0» rating.
The Scottsdale Center for Urology is nothing but a money charging machine. After finally being led to the back room following the elbow to elbow wait with the rest of the cattle in the barn, I was able to meet with Dr. Darson. He seemed to be knowledgeable and professional and I believe he would be a great urologist in any other office. However, his staff and the billing department are completely and utterly incompetent. They seem to be so structured that any change in routine confuses them. They bill for things that aren’t done. They require expensive follow up visits for items that should be taken care of in a regular check up. When you call to discuss charges your are told you’re responsible and to discuss things with the office manager who does not pick up the phone, return phone calls or emails.
Since they claim to be specialists, insurance won’t treat the office visit as a standard covered exam and instead they charge you $ 287 to put a finger up your butt. Dwayne or Darren, whoever Dr. Darson’s assistant is, would rather call in a $ 700 prescription instead of notifying or calling the patient as requested. I had one simple question, that being what a particular voluntary procedure would cost. Instead, I need to call the Pharmacy and cancel a $ 700 prescription that I didn’t need.
Complete disappointment with this office and staff. I will not visit this hell hole of disgruntled, non-​comuticative staff and billing nightmares again.

My grandparents went to see Dr Woodruff because my grandpa was having problems going to the bathroom. He did a «thorough checkup» and sent my grandpa home with a laxative. 1 month later my grandpa was dramatically worse, so my grandparents went to the office. He sent his secretary to say Dr. Woodruff wouldn’t see them. My grandparents wouldn’t leave until he saw them. He still wouldn’t see them, but sent his office girl to say, QUOTE «there’s nothing wrong with him, go find a family doctor who can help you with your problems.» Luckily, my grandparents found someone else the following morning, on a Saturday, and she felt my grandpa’s stomach and said, «go straight to the emergency room from here.» My grandpa passed away of cancer 3 months later. Instead of being arrogant, Dr. Woodruff could have paid attention and saved my grandpa’s life, instead my grandpa is gone. This should be a lawsuit, but we are too upset over our loss.

The office staff, Woodruff’s MA and the entire billing team are completely useless to dealing with their own billing mistakes after my visit. 6 months later now and every time I call no one ever gets back to me and now my account is about to go into collections all because they coded it incorrectly and my insurance doesn’t want to cover my bill.

Many things change with age… boo hoo. since my wife has been taking one for the team for years, i finally decided to stop my selfish ways and look out for her health and I took one for the team.
Dr. Darson came recommended via an acquaintance of ours. My first appointment was cordial and professional. He explained all the intricacies of the «procedure» and what to expect after the fact. I felt very comfortable speaking with him. Unlike most doctors I deal with on a daily basis, he spent a significant amount of time answering my questions and just simply going over everything. i was set to go for my «procedure» a month later!
For the procedure, I was sent to one of the office suites right on time. I was nervous of course. And initially, Dr. Darson’s prep assistant made me extremely uncomfortable. he didn’t say a word. when i asked what i should do, he just said «strip from the waist down and wait». came in a few seconds later, still no sound except «sit on the table». then as i’m laying back, he keeps running into my feet as he rushes around the room. it didn’t make me any more comfortable. so i’m laying there with all my manhood just exposed and rethinking my decision.
as the procedure began, he warmed up. i guess he was waiting for me to talk to him, so i started asking him about his kids, his job, sports, etc. It was a lot more relaxed after that. but what set the bar was Dr. Darson. He made me feel completely at ease. he talked to me throughout like a person, not a patient. not many doctors do that (as i’m sure most of you know). he explained step by step what he was doing, interjected with social questions about my day, my life, just stuff. it was really reassuring.
20 minutes later and i was all done. that’s it! a few follow-​ups in the weeks to come, and i’ll be good to go. plan ahead though. you are advised not to work or lift heavy objects or strenuous exercise for 7 – 10 days, so plan accordingly. overall, highly recommended doctor and procedure… just be sure you don’t ever, ever, ever want any/​more babies!!! his procedure is pretty darn permanent!