Spa Nordstrom

I just had the most frustrating depressing manicure ever, first the lady at the reception said the could take me for manicure at 12, well I started at 12:20. They could not remove my gel, the excuse is: oh they don’t know what product I had on!!! I did tell the receptionist I had gel, why she did not inform me that they cannot remove gel !!! What kind of shitty excuse is this??? Why book me and spend 2hour trying to do something that they are not ready to do!!! Just say sorry we cannot remove all gel products. And they charged me freaking 55 dollars for nail job that I did not receive. I left with a partial nail removal job. freaking crazy and stupid. Just say we can’t service you cause we don’t know how to remove gel that is not placed by us! I could have went somewhere else. Freaking nasty. This was a steel. This was just shameful. And a non professional receptionist!!! I m never ever stepping there ever again and none of my friends will after I tell them what happened.

I went in for a foot/​leg massage and the massage therapist (can’t remember her name) was really good. There aren’t many places that will focus only on feet/​legs, so I was happy to have discovered this spa. However, the prices are fairly high and the seating/​massage rooms are a bit awkward. I was given an eye mask during my massage and I could tell the massage room was not dimmed, which I did not enjoy. Though I enjoyed my visit, I was expecting a bit more from Nordstrom.

Had the best pedicure yesterday! I had some time to kill and they surprisingly fit me in! I will definitely be back, Rhonda was amazing!!!

I’ve been in a few times to get gift certificates but had not received services. I decided as a treat for my upcoming birthday, I would make an appointment for a pedicure. I arrived and was taken to a waiting area, with dimmed lighting, water and soft music playing in the background-​very relaxing. Shay came over and explained the pedicure process with me, as this was my first time. The 1 hr and 15 min pedicure started with a foot soak then was led to a private room. As I reclined in the zero gravity chair, Shay did an excellent job relaxing me and giving an unbelievable pedicure experience. If you’re looking for the best pedicure, go here. It’s pricey at $ 70 but I enjoyed every minute of it! Next time, I hope to book a massage!

Superior pedicure by Kathleen L. I have been scheduling my pedicures with Kathleen for almost three years. I won’t see anyone else but her. She always consistent in providing quality customer service and provides a pleasant experience each time. My feet are a challenge and she can make them pretty every time. The equipment is sterilized for each client which is important to me, the chair is so relaxing it takes all the stress off my back, the spa uses quality products, and Kathleens skillsets are impeccable, she never cuts corners. I like how she buffs my heels butter soft. It’s an amazing experience and worth the money.

Nice place. I have been there twice. First time was a 3 today after being there for over 3 hours I came away with a decent pedicure and a half of a manicure. Unbelievable story and unbelivable wast of time

I have been a spa girl for quite sometime and love the service that you get at Nordstrom. It’s always been easy to get an appointment and I love their attention to detail. Just had a massage with Kimberly, and actually fell asleep! My snore woke me up! Ha! Thanks again for great service!

I’m a longtime Nordstrom customer and wanted to visit the spa for a mani/​pedi while on vacation in Scottsdale. When asked to select a color, I asked for the shellac colors. Right away the manicurist discouraged the shellac… I should have known to question what I was in for… a messy pedicure, hard sell on a Clarisonic body and facial tool, and completely pitted and rough fingernails that she could not even put color on because they looked so bad. Of course she discouraged a shellac, because had no experience with it. And the worst part of all, $ 138 was the I charge before tip. For that price, this should have been the best mani/​pedi of my life…

Overall, I was disappointed with my Dr. Gross facial. I will say the foot soak was very nice and the aroma of the soak was pleasing. However, having had facials for many years I had expected better. While my feet were soaking in the relaxation area with other patrons, the esthetician asked me my concerns about my skin. It was uncomfortable as others were sitting nearby. I continued on and then went in for my facial. One of the best parts of a facial is the neck and shoulder massage. It was terrible. There was no pressure and a real disappointment. I didn’t feel the esthetician was very knowledgeable and unfortunately did not meet my needs.

From the moment you check in, the Nordstrom Spa’s customer service is outstanding. It’s our favorite spot for pedicures, manicures and their amazing massages. Whether it’s to sneak away and relax by yourself or having a spa day with your girlfriends — it does not get better than this Spa. Even my Dad is a fan!

I Tell EVERYONE to go here. I’ve never had a bad massage, facial or bikini wax here. The people here are always super nice and polite and the services never lack in anything. It’s so convenient if you have to be at the mall and run errands and then make some down time too… I don’t go anywhere else for my massages or facials and recommend this place to anyone who enjoys relaxing.

I used to be a cheap person when it came to getting my eyebrows waxed. If I had to spend more than 10 dollars for a wax I would cringe. After two serious burn sessions and a very unattractive healing period I decided to spend a it more money and found myself at the Nordstrom Spa. It flipped my brow world upside down. Casey the Aesthetician was wonderful. Sh e gave me a true brow shaping and showed me how to fill them in with a powder. After my first visit I received so many compliments on my brows I became hooked. Well worth the splurge!

Came to Scottsdale for a girls’ weekend trip with 4 other gals. We had tried to look for a spa that was near our hotel and the 2 that we looked into closed down’; the one in our hotel was just too pricey. So we decided to go with the spa in Nordstrom. The location is nice, and its an quick walk from the hotels on Camelback Road.
The staff was punctual and very courteous. I got the moor mud wrap and my Aesthetician was Erin who was very friendly and sweet. I have never had a wrap before and she walked me through the process and made sure I was not uncomfortable about anything at any point. During the wrap they do make you strip down, but she did offer a disposable panty if i cared for it (which I didn’t use)…you sit in the wrap with a heated blanket for about 20 – 25 minutes and then you get a scalp treatment as well which was nice. After you shower you apply this amazing body butter that really made my skin super soft and smooth.
Overall the service was fantastic, I was very relaxed and I really liked the staff’s service. The prices were comparable to most of the other spas in the area.
The only FYI you should know is that if you go before the mall hours, you have to go through the parking garage and call the spa so they can come get you…
A great experience!

I have been going to Spa Nordstrom for years. I have never had a bad experience. I always get treated wonderful and never get made to feel like they don’t have enough time to complete my service even when I have been a little late. For the type of spa experience they offer I would say the pricing is amazing. I have gone to resort spas that are supposed to be the tops but Nordstroms out performs them by far. I recommend them for sure.

Just a little update to say I indulged in a massage here yesterday and absolutely must rave about the pummeling and ass-​kicking I got from a deceivingly compact and smiley girl named Andrea. This is the way a massage should be: part pleasure, part pain, and all therapeutic. Upon complimenting her, she simply shrugged and replied that she used to work on pro athletes until she wrecked her shoulder. That explains it. When I left, I looked like I got ridden hard and put away wet — makeup all smeared away, hair frizzy and askew, dazed look in eyes. So. Worth. It. I already prebooked another massage for my next day off…

i have super dry skin and spa nordstrom seems to be the only place i can find this product called cheeky baby butter. it’s 99% organic and 100% natural.
i use it on my face instead of a night cream. my skin feels soooo much better and looks amazing the next day.
so if you have super dry skin like me, this will save you.
this website has more info about their products.
ps. we replaced lotion with this bc i don’t care what any product says about no ‘residue’ after there’s always one. but this stuff just leaves your hands soft and delicious

I am a long-​time fan of Nordstrom in general. I had always wanted to go to Spa Nordstrom but never had the chance until now. I have grown so frustrated with trying to find a decent place in town to get a manicure (I want something more than a strip mall joint) I decided to bite the bullet and pay for one at Spa Nordstrom.
I was surprised I was able to get in for an appointment the day I called. The same thing happened a few weeks’ prior when I was shopping there and thought I’d try to see if someone could wax my brows before I went home. In both cases, I was easily accommodated.
The pedicure is exactly as Stephanie S. describes. I was taken back to an open room with lots of comfy seating. I had just a moment to relax before a woman came in and washed my feet in a bowl and brought me some strange beverage. (I later mentioned that I liked it and she offered to leave me a bottle at check-​out. I would have thought that was nice except it wasn’t complimentary!)
The room she took me to for my pedicure looked like an esthetician’s room, which wasn’t entirely surprising. I was disappointed though that the polish colors were all so (ahem) «Arizona.» Lots of oranges and pinks, and metallics. That’s fine but I’m a Chicago/​Boston girl. I want my OPI Black Cherry Chutney and I’m Not Really a Waitress! Next time, I’ll bring my own. I like Essie, but their brushes aren’t as top-​notch as OPI and I’ve found that there are more mistakes made with Essie polishes as a result.
I chose the most basic red they had and sat in the chair. She tilted me back 90 degrees, which was AWESOME. Apparently this is a chair from the Relax the Back store. It’s great because all the pressure is off my back and I am forced to lie there with my eyes closed and just enjoy.
It also means that I couldn’t see what she was doing. So while the whole experience was nice, it wasn’t until I’d plopped down $ 100 (special leg treatment and tip included) that I saw that the polish job was actually quite messy. It’s fine, but not what I’d expect. Polish on the cuticles is quite a no-​no! Definitely not what should happen at Spa Nordstrom.
Afterward I was surprised to get a hard sell. They tried to sell me the beverage and a foot file, plus she gave me her card and wanted me to make sure I ask for her when I come back. I was urged to make a follow-​up appointment right away, too.
If the polish job was better and I didn’t feel like the esthetician was rushed and tired, I might not feel this way, but I have to say that I’m disappointed. I didn’t feel truly cared for and pampered beyond just what goes in to the basic pedicure service. I could have gotten the same for a lot less elsewhere, and next time I think I’ll try an Aveda Concept Salon. The trek continues…

I received a gift card for Spa Nordstrom and recently used it for a pedicure. The set-​up there is kind of weird, but the pedicure was excellent, hence the four stars. I had Kathleen and would highly recommend her — she was very professional and pleasant.
After waiting briefly in a small lobby area, I was taken to the «relaxation room» which has seating for up to maybe 6 – 7 people, with soft lighting and relaxing music playing. Tea and water were offered and I was told someone would be with me shortly. Other people were in there waiting for treatments or letting their nails dry, and then Kathleen came over with a bowl and a pitcher and had me put my feet in there. She filled the bowl up with an AMAZING-​smelling solution and did some scrubbing. Okay, great, but why does this need to be done in a waiting area?
Next, I was given disposable flip flops and taken to a private room that looked almost sterile, like a doctor’s office. My chair was tipped all the way back so I was basically laying on my back with my knees bent at 90 degrees, and that’s how they do the pedicure. I was not expecting that. And they cover you with aromatherapy towels for the duration of the treatment.
Paraffin wax treatments are included in all nail services, which is really nice. From start to finish, this all took about an hour and fifteen minutes, and I left feeling very pampered, with a great looking pedicure.