The Brow Lady USA

This lady was not there even with a confirmed appointment. Called a few times and no answer. Mailbox is full. The building itself looks abandoned. I didn’t even get to have my first appointment with this «brow lady» but I am no longer interested. Good luck!

Just wanted a little pampering after purchasing a groupon (Brows by Brittany)…instead, I was welcomed with a sign «Moved across the hallway. We’re still open.» There was no other brow lady, no other occupied shop for that matter.
Called the brow lady multiple times and as mentioned by others before me it just went to voicemail. However, eventually I did receive excellent from groupon by crediting my money back.
Absolutely unprofessional. I’m not even interested to be serviced by their imaginary shop in the future.

Purchased a voucher with my friend to get our eyebrows shaped. We made our appointment with a woman claiming to be «Brittany» and had everything all set up. We had even texted the supposed «Brittany» to confirm!
When we showed up to get our eyebrows done there was no Brow Lady storefront and they said they had moved… so we searched around Scottsdale (as if we had nothing better to do than search for «Brittany») and the Brow Lady no longer exists.
I wish I did not have to put a star for this service that does not exist that I never received.
Do not purchase anything for this imaginary brow shaping experience. What a waste of an afternoon.

Trying to figure out when I can use a deal I bought since The Brow Lady has been closed the past two days but online it says open 10−6…no sign on the door and no calls being answered or returned. Did I waste my money?

I had eyelash extensions put on and then went back for 2 refills. The work was fine, however when I arrived for my appointment 2 weeks ago, the studio was closed and no one was there. I called and left a message and waited a while in case they were running late (but my appointment was at 5 pm so that was unlikely). I then waited till the Labor Day weekend had passed and tried to call again. I left a voicemail on Tuesday, another on Wednesday, and a final message on Thursday. I never received a response! Still to this day, no one has called. I had another appointment on that Friday since I make them 2 at a time. I didn’t bother to show up since no one had called me back. I’m guessing they’ve closed the business. It would have been nice to know they were closing in advance but luckily my Unilocal deal that I’d purchased was kindly refunded by Unilocal.Thank God the place around the corner, «Let’s Lash,» was able to get me in last minute on Friday and they did a wonderful job repairing and replacing lashes from the Brow Lady. I highly recommend «Let’s Lash»!

I am not sure what happened to this place. I used to love going here. However, I purchased a deal to have permanent brow makeup because I liked how they tinted my brows in the past. I have been trying to make an appointment for two weeks, left 7 messages and not one call back. I decided to stop by yesterday because I work right up the road. Well, I walk into their new location (across the hall) to find a pregnant woman playing on her cell phone sitting at the desk. I told her that I had left several messages and wanted to have my service scheduled the next day since I had off. She told me that she didnt know how to book appointments and that’s why she never bothered to return my call. The phone even rang and she didnt even bother to pick it up! She took my name and number down and said she would have the manager call me back. I have never received a call. This is extremely bad customer service! I will never, ever go back if this is how they treat customers.

I went to the Brow Lady because I was recommended by a friend who worked there & I honestly wish I would’ve gone sooner. I had never had my eyebrows professionally done and I had never had eyelash extensions done. I had an early morning appointment and was really nervous about the services because I didn’t know what to expect. Once the appointment started I got my brows waxed and it was so painless and I loved the feeling. The beauty technician made me so comfortable especially through the process of the eyelash extensions. I got a half set done and I was still with my eyes closed for about an hour and a half. I felt so relaxed and happy. Once everything was done I was so excited about how my eyebrows and eyelashes looked that I will definitely be going back every month to get everything taken care of. This is an amazing place to treat yourself & I’m so glad I found this place!

Horrible, horrible service! They deserve zero stars. I bought a Groupon last year for nails, which they no longer offer. So to make up for it they offered a facial. The worst facial ever and it was 30 minutes long. This place should just be put out of business.

I have been going to this salon for almost a year, and sadly I have been disappointed since they have «remodeled.» I went in for my regular brow/​lip wax with a microderm, and they didn’t have anything set up, and made me wait 20 minutes in the waiting area. The woman that did my brows had no idea I was getting a facial after my waxing, and she seemed to be pretty new to the whole aesthetic stuff. Furthermore, after everything was said, and done, I got into my car only to notice my unibrow had hair on it still (I have blonde brows). This was a terrible waste of money, but now I know why it was completely dead inside the salon at 2 p.m.

Although, I really liked my lash extensions and Patrice, I purchased a pre-​pay to get my fills, and now they’ve closed SHOP!!!

So I’ve had terrible experiences in the past with eyebrows and hadn’t gotten my eyebrows waxed in over a year, so it was much needed. One of my friends recommended here, so I thought it was worth a shot with the reviews I read.
I’m only giving this place 2 stars because of the cleanliness of the salon. But my experience was awful. The lady who did my eyebrows didn’t listen to how I wanted my eyebrows. They are now uneven, super thin, and after 4 days of getting my eyebrows waxed, it looks like I need to get them waxed all over again.
Safe to say I will not be returning. Word to the wise, listen to your clients with how they want things. Don’t go plucking crazy.

I wanted a facial and eyebrow wax one day and was looking for a place that could fit me in same day, I was very excited when this place was able to get me in and asked what time would work best for me.
The salon was very easy to find and the receptionist was very friendly.
I saw Brandi for my appt and she took time to ask about my skin concerns as well as educated me on the products she would be using.
She took the time to ask me how I liked my brows shaped which i really liked and was VERY pleased with the outcome.
The facial was THE best! Everything was so relaxing and she was great conversation too ;) All the products felt great on my skin and smelled so refreshing, She even gave me an arm massage while the mask was doing it’s job on my skin :) :)
When I was done she showed me the products she used at the counter that were available for me to purchase. She recommended one that I should use in my daily routine but was not pushy in the sale at all which I really liked and I did end up buying it (Rosewater Toner and it’s AMAZING)
I have recommended this place to all my friends and will continue to take my brow and facial needs to Brandi as long as she works here!

FIVE STARS for eyelash extensions with Patrice! She is wonderful, patient, has a very light touch, my lashes last for weeks! Also Jasmine is an expert at make up application, very talented.
Nail salon area needs some help. To be fair the owner is trying to update the area and make the stations more comfortable. Hopefully once they get the renovations completed it will be a better experience.
Suggestions: 1) bring your own polish 2) double check your appointment before you show up, not sure if they have a new computer system or what but there is usually mass confusion at that appointment desk

I’ve been wanting to try this place out for well over a year. So, you can imagine my excitement when I scored a killer Groupon– eyelash extentions for $ 30!
My appointment was set up with Valencia– and she was very rude and unprofessional!
When I arrived, no one was at the desk. The receptionist was busy getting her nails done. When she was finished, she greeted me and gave me some paperwork to fill out.
Valencie took me to her room, and when asked, refused to shut the door– I didn’t appreciated having everyone watch me! Anyway, when I asked her how the procedure works, she replied, «what are you talking about?» I explained that I wanted to know how she applied the eyelashes, and she said «one by one,» and did not care to go into detail.
I layed down, and as I closed my eyes, Valencia started up her computer, and began playing Ginuwine’s «Pony» song. For those of you that don’t know that song, it’s not a song that should be played in a professional environment (unless your out for a booty call). She proceeded to hum the whole time, and even started drumming on the table!
Valencia does not seem to have a professional bone in her body.
I WILL NOT BE BACK.

I, like most people, purchased a Living Social voucher for this place for a facial and brow shaping for $ 35. That’s pretty incredible! I have never had a facial before so I had no idea what to expect out of this experience. I am somewhat particular about my brows so I was a bit nervous, but then again I haven’t found anyone in the valley that I like yet so may as well!
My services were with Brandi and she was awesome! She was very friendly and professional so I felt completely comfortable throughout the entire time. For my brows she talked to me about what I wanted them to look like and showed exactly where she was going to remove the hair before even starting — NICE! I love how they came out and was overall happy with them!
As far as the facial she does arm/​hand massage while the masks are hardening. It was super relaxing and the place was clean and quiet. The best part was at the end I was asking about setting up facials on a monthly basis and she made me aware that if I were to do so for the next SIX times I went I would receive the same pricing! :-o
This place is great, customer service is killer and Brandi was awesome! I already set up my next appointment and cannot wait to return!

I feel terrible needing to leave this update but it has to be done — 5 star for the Skin Care services– Brooke is awesome– get a facial and brow shape from her!
for the nail services 1 star. I made an appointment weeks ahead of time, and still wasted 2 hours at this place. I did end up getting my pedicure which was done really nicely but the whole experience felt cramped and uncomfortable. I felt like I was in the way. I had to have my gel mani done at the make-​up table because there was no mani table available. Lisa, my nail tech recommended a color for gels, turns out it wasn’t a color, it was clear. I wanted an opaque, matte, very light color, but they did not have anything other than glitters, bright colors and reds. I think every nail salon should have something more subdued as an option. I proceeded to feel even more uncomfortable when we tried to call the manager and it was done on someone’s cellphone which had no service. I could have stepped outside I guess to use the cellphone but it was freezing out and really I just wanted to get out of there. Lisa was really trying her best with what they had and I felt terrible because she really tried so hard and was nice and didn’t make me pay for any of the services. After leaving I went somewhere else to have my mani done because lisa soaked and scratched off the clear gel polish and my nails were left scratched and pretty damaged. lisa really tried so hard and if circumstance was different i’m sure it would have looked great.
The nail techs need a better space and more variety in color options for your guests. Also work on your scheduling because it really felt my time was not respected. I wasted 2 hours there and left with only a pedicure and an unfortunate attempt at a manicure. As of right now, still waiting for you to figure it out on nail services but definitely plan on coming back again to see Brooke for a facial.

Not impressed.
I called about a month ago to make an appointment for my sister and me. I had gotten the groupon for three mani/​pedis and they allow multiple people to use the same groupon, which I thought was nifty. Had to wait a month to get in. That was a pain. But at least we finally got in together, right?
Wrong. We showed up to our 5pm appointments a few minutes early today and my aesthetician greeted me by name when we walked in the door. Said as soon as we filled out paperwork, she was ready for me. Score!
THIRTY MINUTES LATER, my sister still had not been brought back. One of the nail technicians (Daleesha, I believe her name was) had finished with her previous client between 5:10 and 5:15, but decided to go into one of the massage rooms to chat with a coworker, apparently, and left my sister hangin’ there. After being confronted by my technician (thanks, Lisa!), Daleesha finally started on my sister’s nails after 5:30.
I was all done with both services around 6 o’clock, and when I finally left for work at 6:45, my sister’s pedi wasn’t done yet.
Incredibly frustrated that our sister date with dinner and drinks at EVO afterward turned into chatting at the nail station because the brow lady was not only running behind (not surprising when their technicians just run off behind closed doors!), but didn’t bother taking care of clients who had been waiting for 30+ minutes.
I’ll give them another shot because I paid for a third service, but I don’t have high expectations, and I won’t be back after my groupon is used.

I bought a Groupon for this place a few months ago. I tried to schedule an appointment within a week or so of buying the Groupon but wasn’t able to get an appointment for almost 3 months!
The inability to schedule was annoying, but I figured it was just from being busy with Groupon traffic, so I didn’t hold it against them. As soon as I walked in and said I had a Groupon though, the receptionist gave me a sour look and shoved papers for me to fill out, without saying anything else.
When they finally called me back, they asked me to pick out my color (s). This was the most ridiculous part — there are two nail stations and the nail polish is directly behind one of the nail techs, who was in the middle of a manicure. I couldn’t even get to most of the colors. They also had a very limited selection — as in maybe 40? That might be generous. It was incredibly awkward.
Bring your own nail polish to avoid above.
So I sit down for the manicure — the chairs for the 2 manicure customers are directly behind one another so I had to scoot really close into the table to not be bumping the girl behind me. The girl doing my nails made no attempt at small talk. I don’t really mind that in general, but she wouldn’t even really answer questions either. Her and the other girl complained about another employee for most of the time.
It seems like this place decided to throw in nail services on a whim, disregarding the lack of space for such services. Combined with their chilly demeanor, I definitely won’t be back.

I was very curious about eyelash extensions so I purchased a groupon for a «flirt set» at The Brow Lady. The shop is small and it looks like they do a range of services like nails and waxing as well. I agree with Shar B. about the front desk staff. I wasn’t greeted in a friendly manner upon entering either, just hustled into the back room.
First of all, I really wish their website gave some details and information on the do’s and dont’s of having these lashes if you’ve never gotten them before.
If you live in a humid climate (or plan on traveling to a humid climate), or do anything like swimming or hot yoga, then skip them. Here I was lying on the table telling my eyelash lady that I was about to leave for a trip to southeast Asia (I was hoping to do the eyelashes and forgo packing makeup) and she tells me «well I’ll be surprised if they last a week». Huh? So I said «what do I do if I go swimming?» and she says «dry them immediately with a hairdryer». Of note, there are no electrical outlets in the remote jungle of Laos, and no, I wasn’t planning on bringing a hairdryer.
As she was applying I was already feeling cheated in paying for this once I heard they wouldn’t last, but then she commented that she finished in record time…30 min. I thought ok, how long does it normally take? Their brochure and website says 1 ½ hrs. So now, I was feeling cheated again, like I didn’t get the full treatment because I came in with a groupon.
Well she was right about them falling off. As I sweated my way through yoga and then enjoyed swimming, etc on my trip they became scarce. I eventually had to pull the remaining few off which wasn’t fun.
They might be worth it for a really important occasion like your wedding or something, but don’t plan on them lasting through your honeymoon.

I have to commend my usual eyelash gal, I was for some reason not on the schedule, and I had it on my calendar, I arrived at 3 pm as I normally would for my every 2 week fill, after checking the schedule, they noted that there were 2 people with the same name in the computer, story of my life! With no hesitation, she jumped right in and had me back to my fab lashes in about an hr. I always walk away with amazing lashes!
I really and truly love her work! Also, she is a sweetheart not even flinching when I wasn’t on their books, just smiled and started lashing!
I was so thankful because I was leaving for a wedding in Chicago that next morning, I am completely pleased with this salon!
I hesitated on mentioning her name, only because I am being selfish and I don’t want her to book up… I am sure that they are all amazing! So… I will keep her a secret!