The Coach Store

Terrible! I bought a bag there and it was sold to me with a pen stain on it that no one caught before I left the store. I brought it back the next day and a very rude woman helped me and accused me of staining it and wanting to return it. She said we do not sell dirty bags, while she was having her tantrum I took my phone out and dialed the customer service number to file a complaint immediately. She then realized what I was doing and said she would take care of it and went to fetch another bag. When she brought out a new bag from the back I examined it and noticed another bag they had a stain and pointed it out to her but could not help but laugh as I did since they «don’t sell dirty bags». I then told her I would prefer a refund because I am now questioning the quality at that store. Unbeknownst to her was the fact that at that time I had over 250 Coach bags in my closet so she really screwed with the wrong person. I never bought another Coach bag and sold every one that I had.

This past Sunday was my second time going into this Coach location.
The girls there are always friendly and helpful. Though they do flutter about to other customers which made it a but frustrating when a new saleswoman would approach me and try to show me things I already told the other associate I didn’t like. So having to repeat yourself a bit is annoying.
They generally have a good inventory even though its a much smaller store then the Fashion Square location.
I’ve been very satisfied with my purchases from here.