The Factory MedSpa

Flat out unprofessional. I bought a laser lipo groupon of four treatments and it was such a hassle to try and get an appointment. The girl there was very unprofessional and showed no class and professionalism with her attire. I called many times and left a voice message after listening to the message system say to TEXT for a faster response and I never got a text back. I unfortunately had to find this place on my own by driving all the way from Mesa to Scottsdale to physically set up my appointments which she ended up canceling a couple of them. I was initially told that I would get 8 treatments because of the caliber of a machine they had would cause burning if they do more than a few minutes at a time. Honestly the machine looked like a kids toy and the few treatments I had were very painful. I have done this before in Gilbert and the machine was very large and was a high end machine and I felt no pain at all. The girl later cancelled my appointments because they had gotten a new one that looked a little better and best of all was not as painful. Later I got a text that my next appointment would be cancelled due to the machine not working and that I would be contacted back and obviously they didn’t contact me back. If it wasn’t one thing it was the other with this business. DO NOT THROW AWAY YOUR MONEY HERE. WORST SERVICE EVER!!!

Total scam don’t waste your money! I bought a living social to place for 6 laser removals. Constantly cancels using family emergencies. Which ok I don’t believe anyone can have as many as her family has. Would cancel and then would not respond for rescheduling and once I did reschedule that would get cancelled last minute also. Total waste of money and a scam. Glad it was only $ 99 wasted there.

Horrible customer service. Had I known that they ONLY communicate via text message, I never would have bought the Groupon. Finally when I get ahold of someone through Facebook I find out they offer ZERO numbing options for tattoo removal treatments. By then it was too late to get a refund via Groupon so I’m stuck with it. Show up for the first appointment and the girl assures me that it’s a different kind of laser that is much faster than the other places I’ve been to. That was true, but I also see no evidence that a treatment was done. None of the usual redness, swelling, or surface changes that I’ve become accustomed to. I’m not even sure I got a «real» treatment. Guess I can just kiss this $ 175 goodbye.
I mean seriously… what kind of business doesn’t employ a receptionist?!? Should have been the first clue that they weren’t the real deal.

I tried to reach this company 5 times, mostly through text message and never got a response. My attempts were from June tthrough September. Never received a response. Very disappointing. Going to try and get my money back from Groupon.

Worst experience. Had 1 appointment (of the package of 8 I purchased on groupon) and she cancelled each and every appointment after that. At first she had excuses like her grandfather or uncle (I forget) passing away in Texas, then after that I was texting her to ask if we were still on for the appt and received no replies. I’ve never texted with an esthetician before! Not professional. Once this scam artist redeems your groupon voucher you are no longer a client!!! I had to ask groupon for a refund eventually. Run away!!!

This was a very dissappointing experience. I bought the Groupon and after over 20 attempts to reach the business via phone and text over the course of 14 days (the Factory’s preferred contact method) I finally received a text back when I said that if I didnt get a responce, my next contact would be to Groupon.
An appointment was set and I arrived early for it. After spending all of 3 minutes with me I was told I was not a good candidate and that I could apply my groupon toward any other services. (I’ve since contacted another laser hair removal facility and I am a fine candidate according to them.) This smacks of Bait and Switch to me.
The salon owner at the Factory told me that a refund would be in my account within a couple working days. After about 2 weeks it hadnt shown up, so I texted asking them to expidite it and got a snarky responce that it had been done. So yesterday I called Groupon. THEY told me that they had never been sent a notification to refund and that this was not the first complaint that had been called in to them. THEY issued my refund on the spot and it showed up on my credit card 30 minutes later.
I cannot recommend this business at all, and as a professional business-​woman and owner of three companies, I have to say that this young lady needs, at the very least, to take some classes on business andethics.
OH, BTW, Their filing with the AZ Corporation Comission shows they do business from an address on 45^th Place in Phoenix. Obviously they have moved and have not filed the necessary documents with the AZCC. One has to wonder if they have a license for practicing business in Scottsdale. Scottsdale gets very upset about this kind of thing. I know, because I have two businesses located in Scottsdale and I keep my licenses up to date.

Do not waste your time or your money! You will only get excuse after excuse why your appt needs to be cancelled 5 minutes before your appt time, very disappointing! And very unprofessional!

Don’t waste your time even trying with this business — because that’s all they’ll do is waste your time! I bought a groupon for laser hair removal and was never able to use it. First I couldn’t even get ahold of anyone. I called several times with no answer, then finally decided to leave a voicemail… no response back. Then I decided to try going to their website and emailed them about the fact that I had left a VM and am trying to book an appointment… Again, no response. On that note I remembered that their answering machine tells you to «text appointment requests for a quicker reply!» So I tried that as a last attempt, and even though it took over 24 hours to get a reply back, at least this time I was actually talking to somebody, (yay!). So, I was given an opening to choose from and they never gave me a confirmation, so I had to text two days before to make sure I actually HAD an appointment (this was all by text — it’s the only way they’ll communicate, apparently). So I was told my appointment was in the books; but low and behold, I got a text the day before, canceling my appointment because his/​her grandfather had a stroke and possibly having to fly to Texas? Hey, I’m not going to harp on someone for having family matters to tend to… Family first, all the way. So I simply said «no problem» and asked when we can reschedule for? — surprise, surprise, again no reply.
A week later I was told I would get a «free treatment» to make up for the cancellation and was offered a new date to reschedule; so I text back what time I wanted — no confirmation reply, weird. Days later I asked if I had an appointment on the day that was discussed — you guessed it! — no reply. Finally a WEEK later (past the date of my «appointment») I finally got a text back apologizing, saying that they had been closed due to vacation. I’m like, seriously? I’m done wasting my time with this place… Good luck staying in business! Why would they even offer me an appointment date if they’re going to be closed? And why tell me a week AFTER the fact? Just absolutely ridiculous and frustrating. Like nothing I have ever experienced before.
Worst customer service ever. Terrible way to do business. Thank God I got my money back from Groupon. Like I said: don’t even bother. If it was like that just trying to book my first appointment, imagine what kinds of hell you’ll be drug through to book the rest of your sessions needed to complete the services you had paid for. No thank you! Moving on…

OMG I wish I would have read these reviews BEFORE I bought the Groupon !!! Same thing happened to me! I had a 415pm appt I got a text (that I saved and will show the BBB) at 10:16pm the night before saying she had to CANCEL and fly to Texas because her Grampa had a stroke !!! She promised a free treatment. At first I was pissed she cancelled with such short notice but then how does one predict a stroke? Now I wonder if that was even true. So I told her to fly safe and get back to me when she is home and that I’d say a prayer for her grampa. She said she would be back Thursday, she text me Monday night and was to be leaving for TX Tuesday.
On the Friday of the same week I got a text saying «Do the unforntunate family emergency that left your appointment cancelled. Unfortunately the next opening isn’t until ⁶⁄₆ or ⁶⁄₁₂. Due to this we would like to offer you a FREE treatment towards your pkg, but also a FREE treatment of your choice.» I replied with «How is your Grampa?» NO REPLY. THen I text «I will do 6/​12, what time?» NO REPLY.
So today 8 days after the scheduled appointment date, I text again, nothing, I called, guess what? No answer, message box is FULL ! Big suprise! Damn, I wish I had checked Unilocal!
I will be filing a formal complaint with the BBB I will be printing all the texts as evidence as well as ALL the reviews from Unilocal and driving my a$$ down to the BBB office to make sure this gets handled ASAP … AND. I will be reporting this to Groupon and getting a refund. And if somone here can send me this persons name I will try to get her license revoked based on all your comments. I can be reached at mzbeff at gmail
What a joke of a business — DO NOT BUY GROUPONS FROM THIS PLACE ! ! !

I got a groupon for laser hair removal for my daughter. The women would not return phone calls and cancelled two appoints hours before the appointment time. I had to get groupon credit because this women wouldn’t return any phone calls. I strongly recommend that no one do business here.

Very unprofessional, will make any excuse to cancel your appointment and not sure if this girl knows what she is doing. I thought i was getting all 4 treatments at the Same time, but she told me it was not safe and results wouldnt be the same. She cancelled my 2 appointment due to car issues and she told me
That she will do 2 treatments on the same day but that i will need to drink lots of water. Then she cancels the next appt because there was a blockage and she wasnt able to get to the office which is a lie because i live very close and i went to the building at the time of my appt and there was no blockage. she told me that she would do all treatments at once but that i needed to drink lots of water and Tylenol. I really want to look good but I am not willing to risk my Health with someone that is unprofessional and does care about her customers or business ! DON’T GO HERE!!!
I am considering sending a letter to groupon for supporting these kind of establishments and a complaint to the ABOC or wherever she has her license.

This medspa used to be in Phoenix. I bought a deal on Living Social, after repeated tries I finally got someone on the phone. I scheduled an appointment and when I arrived no one was there. I waited 20 minutes and left. When I got home to look at my Living Social voucher, I noticed the merchant marked it as redeemed. I never could get an appointment and Living Social will not refund my money. They are straight up thieves. DON’T GO TO THIS SPA!!!