The Saguaro Scottsdale

This is based on a 2 night stay:
Night #1 — Room was facing busy road, 3^rd floor/​top, very loud. Around 10:30pm, loud talking in room next door — not a party room just a conversation — my wife called downstairs to ask them to come up and tell them to be more quiet, the front desk said «we can’t do that, but we can offer you ear plugs». Um, we were paying almost $ 200/​night, not a $ 69 Motel 6. We tried to go back to bed and then those same two people started… well…you know… which was even LOUDER (why is it always just the female?)…omg — it was horrific. My wife called back and insisted we get moved to another room the next night. On top of this, the bed was extremely uncomfortable.
The only reason they get 2 starts is they did accommodate us and move us to a much quieter room. Although they did mention «oh you booked through Expedia and we don’t have another room for you» — I learned lesson that booking through those travel sites equals hotels treating you like a third class citizen.
Night #2 — Room was facing inward toward baby pool, 3^rd floor/​top. Not as loud but still a lot of ruckus around outside the room. Bed slightly more comfortable but not great for the money.
The bathroom has NO counter space, I mean none, no shelf, nothing. If you are a girly girl and have make-​up, bathroom products and a curling iron, good luck.
Finally, I originally chose the hotel because of the photo of the large pool and hot tub and work out area. We arrived and they notified us the large pool area was closed due to resurfacing of the deck. Why can’t they tell guests this ahead of time? While they did ‘comp’ the resort fee for each night, we did not get the benefit of this lovely looking pool and only had use of the ‘baby pool’ area which was all kids and only 3ft deep. No thanks.
Sorry Saguaro — because you were a JDV and had a rocking looking pool, we chose you but won’t be back. We will be back to the Scottsdale area however; but not staying there ever again which makes me sad.

My favorite hotel in the entire world!
Very beautiful and colorful.
Good service.
The restaurant downstairs also has incredible food, some of the best tacos ever!
Highly recommended!

I’m a fan of boutique hotels, and the Saguaro is one of my favorites. It’s a sight to behold both from outside and within — colorful, new, and hip. I visit Scottsdale often to hang out with friends, and whenever I do, I always check in here. It may be a little bit of a splurge, but if you can afford it, it’s worth it. I especially love the 2 pools and the jacuzzi around which the rooms are huddled. It is attached to Jose Garces’ Distrito restaurant, and one can order food from the restaurant to be served in your room or at poolside. The staff is friendly and always accommodating. You can’t beat the location either. It’s right next to the Old Town district so it’s a perfect home base for Scottsdale’s Thursday evening art walks and Saturday morning farmers’ market. It is also an easy walk to and from the downtown area around 5^th ave and Stetson.
Stayed January 2016, traveled solo

Ugh, I really wanted to give this place a good review. I stayed here on a business trip, and thought it had a cool atmosphere, and extremely nice valet (5 stars for you guys!). However, that was about it. The bathroom doors are impossible to open and close. They are on tracks, so they can slide open and close, but were always getting stuck. As a consequence my bathroom door was always a third open. Sleeping there was rough. I was on the first floor, so maybe that was the problem (or the impossibly thing walls), but a service door was constantly being opened and slammed shut throughout the night, waking me up each time. Carts were being rolled and rattled and incessantly being banged about, making it impossible to sleep. I could hear my neighbors conversations. I thought I was going to be able to sleep in after this rough night, but that was not the case. I had the Do Not Disturb card on my door (they call it «Silencio»), but was up around 9am listening for about 30 minutes the gossiping of the housekeeping. And cue more metal carts banging out. There was no obvious effort of their part to keep the noise down. After laying in bed, coming to terms I was going to have no extra sleep, I checked out. I will make sure to let my company know to not use this hotel any longer.

NO HOT WATER and the toilet ran all night. Other than that it was a fun place to stay for a night out.

This is my second night here and second room.
Room number 1)
*Bathroom door would not open from the inside because it would fall off the tracks if you closed it completely.
*Went pee in the middle of the night and when I flushed the water started to overflow from the tank
*Woke up with little bug bite looking bumps on my leg, stomach, and one over my eyebrow. Doesn’t look like bed bug bites. But concerning none the less.
*In the morning, I advised the front desk agent of the toilet issue (this little old blonde lady who was about as pleasant as the overflowing toilet in the middle of the night). I also told her about the door getting stuck. I informed her that my colleague was still in there so if they could check it out later I’d appreciate it.
No apology, just an «okay». Told her about the possible bug bites and she handed me a business card and told me to take pictures and email them. Again, no apology.
*Get to my meeting only to have my colleague (we were sharing rooms) ask if I asked engineering to go up in the morning. Apparently, the engineer knocked on the door once, called out «engineering» and tried to open the door. She had just finished in the shower and before she could ask «who is it» she had to push the door closed before he opened it fully.
Room number 2)
*Call the front desk because I realized I forgot my toothpaste, face wash, and face wipes in previous room. Those items had disappeared from the room.
*I poopoo’d (small. Nothing big, no diarrhea. Just small little poopoos). I did not use a crazy amount of toilet paper. Just enough to wipe like a normal person. I flushed, the water filled up the bowl and floated on the edge but as I was washing my hands it went down.
I go to dinner and come back, I pee, and I flush. Again, just the normal regular lady look like amount of TP. The bowl fills up to the top, I wait, no movement. So I jiggle the handle. The bowl starts filing up some more and now I’ve got peepee water overflowing onto the bathroom floor. It’s about 10:45pm and the last thing I was to do is move rooms again. Both engineering and housekeeping have gone home for the night so I’ve got a disgusting peepee pool until 7am.
*Bed was instantly itchy as soon as I crawled in.
I can’t wait to get of this place.

Paid $ 10 for valet, came back from dinner and hey said no one is working. We had to walk half a block to find our car with no help. Terrible service and will never be back.

We had our wedding guests stay here for our wedding — out of 30 rooms booked, I didn’t hear a single complaint. The desk and valet services were superb — they waited on us hand and foot.
They also handled our «favor bags» for guests with care, and personally delivered each bag to the rooms. It was great!
The pool areas are wonderful, and a few of our guests that went to the spa said they had a great time. The lobby is so colorful and attractive that we even took some of our wedding photos there!
The ONLY reason I didn’t give 5 stars is because the rooms are a bit dated — there’s no way around it. There’s something to be said for the charm, but at the same time, the doors stuck so hard that they were at times difficult to close and lock. They were neat, clean rooms, just a bit dated. From what I understand, they will be going through a multi-​million dollar renovation soon.
In any case, I will recommend the Saguaro for all future guests to the Scottsdale area — what a GREAT experience!

Keep in mind, this is not a luxury hotel. You can tell that this hotel used to be pretty nasty. Without gutting the place, they did absolutely everything they could. Fresh paint, great artwork, everything is very clean. Employees seem to really enjoy their jobs, and they pass that along. Was here on a Monday night/​Tuesday. So, not much was going on. I would definitely come back for a girls trip or long weekend to enjoy the weather. I did not eat at a restaurant, so I cannot speak to them… Enjoy!

The location is great, the place isn’t overly pricey, pets allowed, but the room is outdated. They attempt to make it look modern and colorful, but the a/​c is loud turning on and even worse when it turns off. The mattresses are VERY comfortable, however, the support on which it sits creaks at every movement and is noisy getting in and out of bed. The bathroom could use updated fixtures. There’s no fridge in the room. However, I was surprised to see a keurig coffee machine which I thought was nifty.
Shops, restaurants, and bars are with I close walking distance, we are at an Italian urban bar called Tommy V’s, personally wouldn’t recommend them… but if you like bland good go there. The pool area is nice looking and the valet attendants very helpful and friendly.
I didn’t hear any guests on either side of our room which was really nice.
I would stay here again, but if I had other options I may look at those next time.

I will say, this hotel looks a lot cooler online than it does in person. It’s like it’s trying too hard to be hip, like when your Grandma gets a pair of leopard print leggings and thinks they’re awesome, but on her they’re just not. The Saguaro did their best by decorating in vibrant colors and putting designer fixtures in their bathrooms, but in they end, they’re just like Grandma in her leggings.
We were probably spoiled, coming from another hotel in the same area that was genuinely cool and everything was included. Here, there was an overpriced tag on everything… bottled water, parking, snacks… it made me a little afraid to touch anything for fear of an instant charge going on my credit card. And in photos, the pool looks incredible, lined with those beautiful chairs and lounges, but in person, it’s just a row of faded and stained chairs in sore need of replacing. They also offer poolside cocktail service… that takes 25 minutes to get a $ 14 drink.
What it has going for it, though, is location. We were within walking distance of everything in Old Town, and overall the room was comfortable. I just don’t think we’ll stay here again.

I went to a pool party here for my sister. The cababa we were put in had a broken fan, which was really unfortunate. The service was excellent. The atmosphere was overall quite enjoyable. Would definitely go again. Loved how the lobby looks too!

I absolutely loved this hotel in Arizona. I have been to the saguaro in Palm Springs for the pool party but I’ve never stayed at the hotel. This place is very cute and modern. As we checked in Sarah at the front desk greeted us and helped us with check into our room. Sarah was very nice and polite she even upgraded us to a suite over looking the pool view. The customer service here is outstanding. The cool thing about this hotel is that they offer bicycles and since its in the heart of Scottsdale it comes very in handy. We got to bike to everywhere we wanted to eat. Definitely a great hotel to stay at in Scottsdale!!! Thanks guys

Location 4 stars.
Pool 4 stars.
Design 4 stars.
Rooms 3.
I stay here about 8 times a year and I love the location and layout of the entire place. If they would just invest some money in the rooms this place would be great again. Sadly every time I return I can tell they are cutting costs more and more.
The rooms need some TLC– they have the old loud AC units, the room doors don’t seal at the bottom so little critters can come in, the towels are stiff and half the channels are fuzzy. But man– the damn pool is great! The location and rates are great. So you do have some pretty good perks that make up for what the rooms lack.
Tip– skip the restaurant at the hotel– its boring.
Instead walk through the hotel to AZ88– it’s a fantastic place right next door for an inexpensive drink/​dinner with a ton of atmosphere and is located next to the art museum and old town where there’s always fun things going on.

It’s located right between downtown and old town! My favorite part is the free bike that comes with the stay. Let you explore the city without walking around in the 100+ degree heat!
Rooms are modern and bath products are fantastic!

Don’t stay here. Not worth it. We just checked out of here and I’m leaving very displeased. We got this room as one those «mystery» high star hotels so I thought it’d be really cushy and luxe. It was not. There is nothing luxurious about this «hotel». Plus we had to pay a $ 75 resort fee for the three nights for things we didn’t even use.
There was a hair in the sink when we walked in. I called to move rooms because the beds are SO LOUD and when we checked a different room it was just as loud. I couldn’t even move in it without it creaking to high heaven. They said their frames are just like that. The housekeeping were yelling conversations down the entire hallway.
Their pool was heated and colorful but so are a lot of hotels in the area.
We paid a lot of money for something we could have gotten at any old motel. It’s close to old town Scottsdale but that place is really dated as well. Lots of «cowboy and Indian» themes. As a native person, I don’t find that kind of thing stylish.

Very expensive for what you get. My room (and I think all the rooms) opened to an outside hallway. Kind of like a motel. The hallway had dirt and leaves on the ground that were never cleaned up. The room had a vintage 60s look to it, which seemed intentional but felt outdated. Bed was comfortable but very loud every time I moved. Air conditioner didn’t work right so I was either very hot or very cold. Door to the bathroom was a big wooden sliding door that came off its bottom track and trapped me in the bathroom. Good thing there was someone else in the room to get me out. The floor was dirty near the sliding glass patio door. One dead moth and some leaves.
Pool areas are very pretty. The cushions on the chairs are dirty. Pool bar was closed when I got to the pool at 4:30 on Thursday but there was a phone I could use to call for service. I ordered two drinks that didn’t show up after 20 minutes so I left the pool area. Came back on a different day and the pool bar was open. Everyone was friendly, drinks were good. Really good atmosphere when the bar is open and people are at the pool.

I stayed here for two nights and was thoroughly impressed by their:
Friendly, helpful & fun staff
Hip décor, two pools & a reasonably priced spa
Good food
Ease of check in & access to old town
Oh yeah… and complimentary bicycles!
Then, despite all that good, I found myself unable to sleep because the sheets seemed to be irritating my skin. I had a blanket with me I ended up sleeping on top of anyway. The next morning, as I was checking out, I mentioned it to the staff there, more as a heads up than anything else. What’d they do? Removed ALL CHARGES that I’d made to the room (to the tune of three or four meals, at least six drinks and a 90 minute massage)!! Now THAT is what I call good service. Yes, the walls are very thin and you can tell the building is a bit old but they make up for it in style and class. Definitely booking here again and recommending it to friends!

This is a review solely of the pool area and pool bar. We stopped by yesterday afternoon to visit some family staying here. With that said, I was very impressed with the pool area. Fun games (ping pong, yard jinga, etc) out to play. Nice loungers (although they looked a little stained) set up everywhere — plenty of seating. The hot tub is connected to the pool, which is nice. Easy access in and out! The bar had a few specialty drinks they offered, but we ended up getting a bucket of beer (5 for $ 23). Nice fire pit near the bar area too.
Would highly recommend a visit — I hear they have unique rooms and cheap rates for the area! Lots to do and see within walking distance.

3.5 Stars
I stayed at this hotel this past weekend for a wedding. My friend I was rooming with was already check in, so the check in process was rather easy. I just went to the front desk and retrieve the key she left for me.
Positives:
— Great customer service. Cleaning staff even help me get into my dress (darn zipper!!)
— I lock myself out of my room and staff member I ran into help me get back in with no problem
— Nice pool with chairs in shady areas as well (Definitely a positive)
Cons:
— Lobby is quite a distance from the rooms
— I didn’t really care for the colors of the hotel rooms. I thought it looked sort of dingy
— Weird lightening in the bathroom, so I had a hard time putting on my makeup
— We were on the second floor which faced out to a street, so had to have the blinds closed the whole time. I love natural light so that was sort of a bummer.
The highlight of my stay was the great staff! I don’t come to Phoenix often, but this would be an option when I visit again depending on the price/​discounts.