Tru Cab

As a business owner, I realize that mistakes are sometimes made. But having the owner of Tru Cab read my original revue, contact me in person, and then promptly and without question refund my money… well… that says a lot about such things as principle, integrity, and honesty. Based on Larry’s quick response to make a bad thing good, I would give Tru another chance. Not only that, they’d be on the top of my list.
Quoting one of my favorite all time movies, «You know Lloyd, just when I thought you couldn’t be any dumber, you go and do something like this… and TOTALLY REDEEM YOURSELF!!!

Our driver was on time, but the inside of the cab reeked of cigarettes and was filthy. :(
I probably will not use them again next time I’m in the area.

Good points– clean, prompt and friendly old-​guy driver named Tom… BAD: Tom drove way out of the way to the airport. Doubled our cab fair. Too bad for him as he would have got a great tip if he just would have done the right thing and drove us DIRECTLY to our destination.

Cab showed up 15 min late for ride to airport. Driver asked for a jug of water to put into his rad because the cab was poorly maintained. AC did not work. Driver asked me if I knew where the speed cameras were. Driver blasted talk radio on the topic of suicide? Short trips… Maybe. Longer trips… I’m looking elsewhere.

Booked online. Received call back confirmation quickly. Phone call at 3:30 am was right on time. Car arrived 10 minutes early. Ardee was very personable. Arrived at the airport with lots of time to spare. Price was very reasonable. Awesome experience. Will use tru cab again.

This company is a gem. After paying $ 80 for a ride from Yuma airport to Scottsdale with YellowCab, I was disheartened by travel fares. I still needed to get around tho, and I was happy to have come across this company. Very reasonable fares, and she even went out of her way to avoid the construction zone when that would have driven the meter up. The driver was friendly and accommodating, and had many suggestions for places to eat in the area. She even came back to pick me up when she said she would, even tho I asked at the last minute. Thanks for providing a great service!

I’m from NYC. I’ve been taking taxis and car service my whole life, so I’m pretty seasoned concerning what should happen during that fifteen minute car ride, and what should not.
On Monday, I scheduled these guys for a pickup and return ride to the vet. The driver arrived before the scheduled time, and called me to tell me he was there. The ride to the vet’s was pleasant, as we exchanged small talk about my sick cat in the carrier. The driver was a really nice guy and good driver.
When it was time for me to go home, I got antsy when the driver was a no-​show 15 minutes after the time I had scheduled. Sensing something wrong, I called the company, and the dispatcher informed me that the previous dispatcher had made a scheduling mistake taking my online reservation form off the computer. He asked me if I wanted to wait while he immediately dispatched a car to me, or if I wanted him to give me the numbers of nearby companies I could try getting a ride home from. But the thing that really struck me is that he said he wasn’t going to charge me for the ride. That’s right. Because his dispatcher had made the scheduling error, Tru Cab was going to eat the fare cost for my return trip home.
That kind of service would have NEVER happened to me in NYC. Needless to say, my cat and I waited it out, and the same driver that took us there drove us home.
Thank you, Tru Cab, for doing the right thing by your clients. I plan on using you again in the future.

Best cab experience ever — no exaggeration. We called for service the night before. (It was during the Super
Bowl.) No answer. Went on line to make reservations. Less than 10 minutes later received a phone call to apologize for missing my call and to confirm my computer appt. Thanks to David for showing up promptly — early even — with great coffee. Made to airport with time to spare. Delightful driver — courteous and friendly. Been traveling all over the world for nearly 40 yrs. Best ever!

By far the best taxi. On time. Great customer service. Very nice and I love it because its just comfortable and easy.

Whenever I leave town, this is my cab company of choice. They’re very responsive and the driver usually calls thirty minutes ahead before arrival time to let you know they’re on their way.
Admittedly, I did experience a snafu when some jerks in my apartment complex lied and took my cab. (It was a rare incident when the driver did not call ahead of time.) Left without a ride, the nice person who picked up the call ended up giving me a complimentary ride to the airport. This was a kind and appropriate gesture, considering it really wasn’t the driver’s fault. (Yes, I did make my flight… because I prepare for stuff like this.)
Note: If you’re on a super early morning flight, they give you coffee and a donut. Yay morning carbs:)

Visited friends in Arizona last year and used Tru Cab to get to the Suns arena and back from the bars. Driver was wonderful, cab was clean and comfortable, and price was very good.
Would recommend to others. Don’t drive drunk.

Booked a cab online through tru cab late last night for a pickup the next morning. They called me within an hour to confirm.
The next morning, my driver John called 30 mins. ahead to confirm. He showed up on time, cab was clean and he was professional and courteous. I would definitely use Tru Cab again and ask for John.

We used Tru Cab for our first cab ride to the PHX airport and we are so glad we did. The night before we needed the cab, I made a booking online and even got to use a coupon linked from their facebook page. About 10 minutes later, I received a call from Tru Cab confirming the time and location of my pick-​up.
30 minutes before the cab was scheduled to arrive, I received a call to let me know that the cab driver was on her way and to confirm how many donuts and coffee we wanted. (You get donuts and coffee for bookings before 9am.)
She was there on time and we had a pleasant conversation en route to the airport, which ended up being just under $ 20. We were able to pay and tip with our credit card easily through their Square set-​up. So great not to have to use cash. :)
However, two notes:
— The FAQ page does not work on either my computer or phone (
).
— I downloaded the Tru Cab iPhone app, but it didn’t seem to work at all. Hopefully this is something they’re working on.
I will definitely use them again! It would be cool if they could link up with the existing Taxi Magic app or improve their own app for more seamless booking.

I called to inquire whether Tru Cab was able to drop off and pick up at the Mesa Gateway airport. Larry answered the phone and said that at this time, Tru Cab is able to drop passengers off but unable to pick them up at Mesa Gateway, Larry wanted to investigate a bit further to ensure that this information was still accurate, and said he would call me the next day to give me an update. Sure enough, Larry called the next day and confirmed that they are working on being able to pick passengers up at Gateway, but for now the company can only drop off passengers.
I was so impressed with Larry and the fact that he took the extra time to make sure the information he was providing me was up to date. I was very happy with his outstanding customer service.
We will be needing a ride to and from Sky Harbor Airport in August for an upcoming vacation, and we will be sure to contact Tru Cab for our transportation needs. Thank you!

I don’t usually review, but I have had just such a positive experience with this company. I received a confirmation phone call shortly after booking online, and a phone call exactly thirty minutes before the scheduled pickup time. The driver was on time, enthusiastic, and a pleasure to chat with on the ride from Scottsdale to Sky Harbor. Donut + coffee was also an added bonus.
Due to my own scattered brain I lost the receipt for the cab ride and the company was incredibly helpful in getting a print out send to me. I have struggled with other companies and shared van services in nearly every major city in America (I travel a lot for business) and it was Tru-​ly a pleasure using Tru Cab. I found the prices completely fair, and when it comes to travelling a convenient, reliable cab company can make all the difference to your stress level. If I ever find myself in Phoenix again, I know I’ll use them.

I live in old town on Hayden and just South of Indian School, best cab driver and company ever. They take you anywhere in old town for $ 5.00 they’re prompt and they know the area well, not that it’s that hard. I keep them on speed dial super cheap and the best!
Ps. They don’t always answer their phone, that can be ANNOYING

I called Tru Cab when I got stuck outside Durant’s waiting for my scheduled cab, that was already 25 minutes late.
I was told that, since the drivers are independent contractors, the cab company couldn’t guarantee an ETA on a pick-​up time. The very nice gentleman I spoke with said, «All I can do is send out the request & someone will call you if they’re in the area & available.» Which they did, after I was halfway home– I was lucky enough to flag down another taxi.

I discovered TruCab and have been a fan ever since. I live in Old Town and use their $ 5 anywhere in Old Town cab ride a couple times a week! The great price was the reason I started using TruCab; their continued professionalism is the reason I still use them today.
Not only are their cabs clean, but their drivers are very nice and fun to chat with. When I call they know who I am and where to pick me up. The consistency of service is the reason I recommend them to everyone I know.
I will use TruCab every time i need a ride! Thanks guys!

Friday night and I needed a cab… I saw the line of gypsy cabs outside Pattie’s and knew that wasn’t going to cut it.
I remembered I had bookmarked this biz when I saw their Unilocal deal, so in my slightly tiptastic state I scrolled through my Unilocal app and dialed them up.
Larry, the driver, showed in less than the quoted 10 minutes and actually managed to find where I was waiting with my notably less than steller directions. …I didn’t want anyone trying to steal my cab, so I had «cleverly» moved off to the side in the back.
The cab got me from Point A to Point B in a direct manner, the driver was polite, it didn’t smell funny… andddd I got to pay all fast with Square (nifty text receipt included) vs. 5 minutes waiting on the dialup or hand writing process if you dare to offer a cabby a CC instead of cash in AZ! It’s a cab, it doesn’t get much better than that.
I’m keeping this biz bookmarked, I’d much rather support a local business venture than haggle over fairs any day.
P. S. The driver also blasted the AC without complaint… its surprising in this super hot weather how many cabs have «broken AC» or «can’t turn it up». Come onnnn. As a carsick prone person in any state of sobriety, I figured this was worth mentioning.

We used this cab service Friday night from a bar in Old Town Scottsdale. Not only was the cab driver prompt and professional, but he was also hilarious! He scooped my friend and I up and safely drove our wasted selves home. I was stoked that he was so quick to come get us!
I will definitely use their service again.