T’s Accessories

This is in reply to many of the unhappy reviews below. A lot of the complaints I am seeing are regarding service and pricing. I would like to address pricing first of all. I carry many name brand lines which are priced according to manufacturers suggested retail price such as Splendid, Michael Stars, Joe’ Jeans, and Wildfox. They are marked accordingly, not how one suggested a Wildfox top was double the price of Nordstroms. A lot of my jewelry is 18kt plated, genuine semi-​precious stones, designer names that one might not be aware of and yes, those are much more expensive than something you may see at a store next to me that looks similar. It is quality that you are paying for. Not something you wear once or twice and the finish comes off or the item breaks. Regarding customer service, we try to greet every one who comes into the store within the first couple minutes they enter. I can’t tell you how many times I have been in other stores and no one says hello. That is why I feel it is of utmost importance to greet everyone and make them feel comfortable at T’s Accessories.
No matter how one appears, everyone deserves the best service possible. Sometimes we are busy and being a small store we do not have a full staff but we do our best to give customers the service they deserve. I feel that some customers come in for the first time and expect the store to be similiar to others in the plaza and get annoyed in that our price point is much higher and are not familiar with the brands and the quality difference. That annoyance is reflected in the comments below. The comment regarding being stared at, there is an older woman who works at the store. she has very arched eyebrows and has a habit of staring into space when not busy. One might think she is staring at them, but I assure you she is not. She is my 85 year old mother who wants nothing more than to help customers
We get new arrivals every month of the latest styles in clothing and jewelry to address the comment below regarding our merchandise being old and out of style.
Lastly, regarding food and drink. The reason we try to reinforce the no food and drink policy is because we have had in the past numerous times when drinks have been spilled on clothing and sticky fingers touching clothing that leaves stains that we can not remove and therefore results in damaged clothing that is very costly to me.
We cannot please everyone but we certainly try. If you ever have a complaint, my name is Terri. Please do not hesitate to call the store and ask for me. If I am unavailable, leave a message and Ii will call you back as soon as possible.
Thank you

Reading the reviews display who isn’t familiar with Scottsdale and who is. This store has been around for years and is always up to date with fashion. I do think some of the items are over priced but you can find some good deals when they mark the items down.
I do have to comment on the customer service because that has been ⁵⁰⁄₅₀ every time I come in. Some times the greetings can be cold and some very welcoming. I will have to say if you want complete customer satisfaction don’t have the employee staring you down. It can be a little uncomfortable when I’m trying to look… Especially when I can afford anything in there.

I bought a pair of earings at T’s Accessories and a week later decided I wanted a different pair and Terry, the owner, was so gracious about exchanging them for me. I was so grateful and happy with her customer service.
I would highly recommend this place. It’s a cute little shop with fun accessories and clothes.
Michele

I love this store! They have the best accessories! They have a huge selection of jewelry and I always get compliments! I have been shopping here since they opened, and have never been disappointed!

On a recent business trip I stopped into this boutique. I was absolutely shocked and appalled by the rude people who work here.
This is a small boutique in Scottsdale, I’m not sure why they have such attitudes and are so rude.
The accessories they have for sale are also old and very out of style. There is not one thing that I would buy. I am also from Los Angeles, where things are more trendy and current, and tere is a lot more opportunity to shop.
Don’t waste your time by going here, unless you want to walk out insulted!

Holy overpriced accessories and obnoxious staff! Just went with my Mom and Grandma… a bunch of ‘designer’ brands I’ve never heard of… $ 120+. Also, a sign greets you when you come in, no food or beverage. The woman asked my 83 year old grandmother to place her iced coffee (with lid) on the counter. She was the only associate there, very icy and unhelpful. She’s been referenced in all of the ‘real’ reviews; may be the owner.
I was not thrilled to see someone treat my mother and grandmother that way. My grandma told me how uncomfortable she was when we left, she felt like the sales associate was treating her like a criminal. Do NOT recommend.
PS and by the way, ²⁄₃ of the positive reviews for this place are by obviously bogus accounts without photos or other reviews. Stop treating customers like crap and you might actually earn some real rave reviews. Do yourself a favor: hire people who like people to do the work for you.

Shar B. has it right, the women that run this place are the worst. Rude to the extreme, I’ve ventured in twice because they sometimes have cute stuff, (grossly overpriced but occasionally cute) the first time one of the women followed me around the store like a criminal, she didn’t offer any help she just lurked behind be. The second time a different woman looked me over and then promptly decided I wasn’t worth bothering with and got on what was obviously a personal phone call. When I asked her for something specific she simply gestured to a rack a told me it was probably over there. I suppose if you don’t look a certain way they assume you’re not worth their time. Needless to say I left; then I went next door and spent four hundred dollars.

After working at Nordstrom for over 7 years, I am the biggest advocate of customer service and hospitality. This store emulates the very opposite. The owner was working when I stopped in and did not even glance at me when I walked in, did not greet me or ask if I needed help when I was looking around, then proceeded to come up to me and GRABBED my coffee cup from my hands to place behind the register (this is disgusting as I do not want someone’s dirty hands touching something that I am going to put my mouth on.) The owner seems greedy, as her merchandise is extremely overpriced-​I saw a Wildfox sweater that was $ 75 more than Nordstrom had it at– and there are constant reminders around the store that ‘Shoplifters WILL be prosecuted to the FULL extent of the LAW!’ Seriously-​I found at least 10 or 12 signs in the small area that I shopped… kind of annoying. I like to shop local because I like to help my community and keep the wealth in my area… however I do not like to feel like I am a criminal and that I am putting the owner out by even walking into her store. I would never shop here again, I don’t know how she is even in business. Apparently her friends keep her in business because they are the ones writing all the 5-​star reviews and the real customers are writing the 1-​stars.

My favorite store in the state! Any chance I get I love to stop by this amazing Scottsdale Boutique. Very unique accessories & clothing. Everytime I wear something from this boutique I receive compliments left and right. A customer for ever!
Donna D. from Scottsdale

I moved to Scottsdale a few months ago and a friend of mine recommended I check this store out. This store is incredible. Unbelievable selection of all the hip trendy styles I am used to from being from the east coast. They have something cute at all different price ranges. There really is something for everyone at this store. The staff was very friendly and helpful. They really made my shopping time fun and this will definitely be one of my favorite stores to shop at in Scottsdale

This store is filled with tons of accessories and clothing! You can spend hours looking through all of the fun stuff. Love, Love, Love

This place would get a 0 if possible. The lady was rude and mean and followed us around the crowded store. When asked why she just looked at us, gave us a stare down and eyed me up and down like a criminal. This place is over priced, the lady is rude and I would never spend a dime in this store. I have heard nothing but awful things from everyone I know who has gone into this store and don’tk know how they are still in business. Now that I have experienced it myself I say move on, save your money and time and frustration.