Turf Direct

I would never recommend Turf Direct to anyone looking to put in artificial grass due to poor customer service, poor communication, condescending management, and possibly poor installation.
The sales guy will treat you like gold until you sign and cut your check for half the cost of the project. From there, you get handed off to their scheduling department, which was a nightmare to deal with — because we were pushed out two weeks longer than we were led to believe by sales, we had to call to even GET scheduled, and there was no follow-​up call the day prior to service to indicate process, time of arrival, etc. Instead, we have people at our doorstep before 8AM asking «are you having landscaping done today?» They did not identify themselves as employees of Turf Direct, presented no work order, and just dumped materials in our driveway that blocked access in and out of the home (without asking or ensuring we would be here all day long). The «foreman» told me the project would take one day. It did not. The crew left and nobody said a word. Our yard was left looking like a dirt bike playground. I would not have any issue with the project taking two days, but Turf Direct doesn’t communicate well at all. I was lucky to get communication at all.
We had several issues during the installation, including being yelled at by the girlfriend/​spouse/​friend of a Turf Direct (supposedly) who entered our backyard without permission for not having turned off sprinklers. We were not informed to do so, and again, PROCESS and COMMUNICATION would have been key. We aren’t trying to make installation harder. We could have saved gallons of water by turning off sprinklers. It had rained for the last week anyway, so I’m not even sure whether that would have helped or not.
They were also leaving areas untouched that were supposed to have artificial grass, that I had to call the office to get done, and the office gave me the run around. I had to get in touch with the sales guy, who was able to confirm that yes, that was included, and yes, to do it.
Turf Direct assured us they have designed many putting greens, and we, being trustworthy fools, thought they would design something that looked like all the other putting greens they have on their own site as portfolio work as well as what one would think of as a putting green (kind of a bean shape with holes and flags). They were going to put a giant square of putting green that went from edge to edge against pavers, so the balls would have knocked back and forth. I am lucky that I was home for both days they were installing to catch this, and I immediately called the office and emailed my sales person, because this was nothing as we had envisioned. This is when the office personnel was rude, condescending, and out of line. The attitude they gave me like I was a problematic customer (because I had called the day before to get them to install turf in an area we had paid to have it installed in — wow, what a bad customer! wanting what they paid for! that’s on the diagram!). This person never had the courtesy to apologize.
The putting green continued to be an issue, as it was just so poorly designed, even after the sales person came over and instructed the installation crew on how to install and what it should look like. It took several weeks to get them to «fix» it, and they would go 1 – 2 weeks without having the courtesy of replying back to us on when they would fix it. For example, the sales person came out to address how we would like the putting green to be shaped to make us happy, and we went over it. The sales person said they would get some designs from the office and get back to us the next day. Nope. Try over a week later and having to aggressively follow-​up. Then they scheduled the salesperson to come out again to, essentially, repeat we already did: tell them what we wanted it to look like. This felt like a delay tactic to buy them another week to yank our chains.
It should have taken no less than 30 minutes and remnants of turf (likely from our own installation!) to solve this. They treated us like garbage and went above and beyond to make it the most painful process we have ever dealt with on home improvement.
I have waited several weeks to write this review. The final straw came when after we had a major rain and we had several inches of water sitting on one corner of the putting green (and nowhere else), I was concerned as hours later, it had not absorbed/​drained. I took a photo and emailed our salesperson – because the turf is supposed to have a 10-​year warranty – to ask whether the area was properly sloped to ensure proper drainage and never received a response. They made it abundantly clear that they do not care about their customers, quality of work, or standing by their work to us.
This is a company that cannot communicate with customers effectively, and they lack organization/​process. Stay away or be prepared to watch every step like a hawk.

We recently had Turf Direct install synthetic grass in our back yard. The installers showed up right on time and did a fantastic job. They came in removed the original grass, prepped the yard and installed the new turf in just a few hours. The lawn looks great and they cleaned up everything before they left.

Turf Direct recently did my turf installation (front and back) and were great to work with. They were very responsive, helpful, and communicated with me throughout the process. The quality of turf was amazing and they worked with me on the price to fit my budget. I can’t speak for other companies, but I would recommend this one solely based on the exceptional service and professional turf/​installation quality.

They gave the best price after getting 3 different quotes. They showed up right when they said they would; which is hard to find these days. Sandy even took me around and showed me a couple of jobs they had done; so I could be sure the work is well done. The guys worked hard the whole day and the result is a beautiful yard that is maintenance free!

Turf Direct was timely and professional. Additionally the technology in the grass makes for a perfect play yard for our dog!

Just added some more synthetic grass in our backyard had Turf Direct come out and install it. They are a very professional company to work with I would rrecommend them to anyone,

I heard about TurfDirect from an associate of mine. I was in the market after purchasing my first home and decided to inquire. I wanted a nice green yard, while also being conscious of the environmental impacts, I figured turf was the way to go. I was taken care of promptly and got a quote the same day. When the guys came out to install the turf they were very nice and worked hard until the job was complete. I enjoyed every aspect of my experience with TurfDirect, I highly recommend using them for your turf needs.

TurfDirect did an outstanding job of installing turf in my yard. My dog loves frolicking there now, and I love my new maintenance-​free view! The staff were easy to work with, reliable, and professional from day 1. I would definitely choose them again in a heartbeat!

I filled out the online form asking for more information. Someone from their office called me Saturday afternoon and I explain to him what I was wanting done. First he complained I was out of town. Yes I live outside of Scottsdale, but still in the Phoenix Metro. He says he’ll have to check his schedule and he’ll get back to me. Never heard back from him.

Cost estimator and installation crew were courteous and arrived on the days we selected. Office staff was very helpful as well. Job was done with no delay and the results were great. We will definitely recommend company to friends.

I worked with Aaron on two of my rental properties and the experience was very professional and easy. The company is very knowledgeable about their products and convinced me to install the turf. I’m really happy with the outcome and hope to use them again.

The best decision I’ve made in years! Great customr service, thank you Turf Direct!

Excellent customer service! Very knowledgable and answered all of my questions! Very happy with Turf Direct!

My husband and I got an estimate for our yard a few weeks ago. the turf direct employee was nice and knowledgeable, we thought on the offer for a few weeks and get back to him to let him know we want to proceed with the deal. Everything is good, he says he will come pick up the deposit the following day at 4pm and we can set an install date at that time. the next day 4pm comes and goes. We call this person several times to see if he was still coming (we had plans later to tend to). We get no call back, and he never shows up. After several calls we finally get a hold of him today and he says his boss didn’t agree with the quote and said it was a no go. Really? we were late for our plans, you couldn’t show up, or even call to tell us this? we thought they were a great company until this happened. I cannot believe the lack of professionalism here. We had 2 referrals for them already, but those will not occur now either.