Walgreens

I’ve been going to this pharmacy for several years now and always felt like the pharmacists were overly grumpy. But then I got a heart condition 2.5 years ago and after spending lots of time at pharmacies I realize most pharmacists are like this as a general trend. Probably because they spend their day hearing from sick people, most of which who are likely paying way too much for meds. Nonetheless, my review isn’t about this pharmacy’s staff or attitudes because it’s always been sub-​par and I have accepted that.
As I mentioned earlier, I have a heart condition and as such I am on a beta blocker which keeps my heart from beating too fast. Several days ago, I re-​filled my prescription and noticed the pills had changed slightly in size, but because it’s a generic pill I assumed it was some kind of change in the formula. Well, that was NOT the case. Immediately, I felt a difference and got really concerned as my blood pressure dropped more than usual. So, I went back to speak to a pharmacist about what changes may have taken place with the drug. As I was talking to the guy, Dave, who began to give me the typical «spiel» about how some manufacturers can change the drug on you — I took a closer look at the markings on the pill and pointed out that they didn’t match what’s on the bottle! He looked into it in the computer while I googled it on my phone and turns out they filled a 40 mg tab when I’m supposed to be on 20 mg.
They gave me double the dosage!
Now, I understand it’s people filling these things and humans can easily make errors, BUT THIS IS MY HEART we are talking about here! My boyfriend was with me and proceeded to ask Dave for the name of the person that filled the prescription and Dave proceeded to say that he «doesn’t have the info right at the moment, but he can find out because they have cameras showing who did the filling.» He then gave us the manager’s business card. I work in the software industry. I have a hard time believing that it isn’t in the system for him to find out at a moment’s notice, but nonetheless he pushed it off on finding out later and proceeded to take the bottle and fill it with the right dosage.
This place just lost me as a customer/​patient.

You will spend just as much time at Bashas in the same parking lot getting what you need, and you’ll spend half the money. It happened to me when n item I went to purchase wrang up incorrectly and I decided to go Bashas instead of going back to the aisle. Saved $ 8 on my purchase of two items and probably ended up quicker anyways. Some cashiers can be amazingly slow, totally depends.

It’s Walgreens. It has medicine, shampoo, junk food, and makeup. If you are expecting more, shot at Target.

The pharmacy gets 5 stars, and the rest of the store gets 2, for an average of 3-​ish.
I’ve filled several precriptions here and the pharmacy staff has always been pleasant and efficient. They knew my insurance card was a prescription card, as well (even though I wasn’t sure myself). I get a text when my stuff is ready, and so far, it’s been ready on time (fitting with their estimates).
The store itself is just ok — very clean, slightly below average selection, with convenience store prices. The real problem is that I’ve had an extremely slow checkout person every time, and several times they’ve been so slow and inept that I’ve left without my purchase. It’s really nice that they employ elderly people, but they need to be trained to handle purchases in a somewhat timely manner. When I’m paying convenience store prices, I expect, well, convenience.

This review is exclusively for Adam S., pharmacist. I think the «S.» stands for Sweet-​as-​Pie, as he is MAYBE the nicest human with whom I have ever interacted.
I’ve been going to this Walgreens for about a year now, and I see him almost every time I stop in (monthly). Adam has always been super nice and helpful, but this time he thanked ME for being «pleasant». WHAT! amazing. I’m sorry for yell (p)ing. but I dont think I’ve received a compliment on my manners since I was 6 years old, and it was the sweetest thing! I’d really just like to say, Thank YOU, Adam S. I may be «pleasant», but, it takes one to know one.

This Walgreens gets 4 Stars from me for being open on Christmas Day. I needed to grab some Candy, cards, and a few other items. The Basha’s next door was closed, but this place saved me.
Besides that, it’s convenient and dependable. Plenty of parking always available.
Return Factor — 92%

I go out of my way to go to this Walgreens because of how clean and well-​organized it is. Late night staff is always very friendly. The pharmacist was helpful and polite and answered all of my questions passionately. They have my business!

The Walgreens loses a star and a pharmacy customer in me after my most recent experience. I have been going to this Walgreens for nearly a year and had positive experiences with the pharmacy, regardless of the consistently slow service. However, in the last two months, the customer service has completely diminished. Last month, I had an issue with a prescription discount card and the girl who helped me ended up working it out. This month, I refilled the same prescription and when I went to refill it, they claimed my discount card wouldn’t go through. I ended up waiting there for an hour while the same girl who helped me last time tried to figure it out.
After an hour wait and attitude from her the entire time, the girl finally found a solution and I was able to get the discount. However, while ringing me up, she informed me what she did regarding the discount last time in order for it to work out and told me that I need to remember this moving forward and if I had remembered it, it wouldn’t have taken so long. I wasn’t aware that the customer is responsible for remembering what the Walgreen’s pharmacy staff does on their own commuters to make a prescription and discount card go through. I then asked if Walgreens has an area where they can write notes about perscriptions so they can remember certain issues and if they can make an admin note on their end to avoid these problems. The girl rudely informed me how many customers she has and how it’s impossible to remember everyone’s notes and Walgreen’s does not have a way to right notes in a patient’s file. After she got heated with me and I was leaving, she rudely said, «you have a Merry Christmas» in a way that meant the opposite. So after waiting for my prescription for an hour after coming back three days in a row to get it and then being treated like this, I think I will consider visiting another Walgreen’s location for my pharmacy needs.

One of the finest Wallgreen’s I’ve ever been to. Large, nicely stocked, clean, and helpful friendly employees. Having many of the things I needed on sale was a great bonus.