Walgreens

This is the worst pharmacy I have ever been to. I’ve never written a review in my life but this place is making me write my first. It’s honestly the worst customer service I have ever had in my life!!! They mixed the wrong acne cream for me, charged me $ 350 for it and wouldn’t help me to get the correct one. Abe who was the counter attendant was very rude and called my husband a liar. His supervisor Karen was awful and didn’t care one bit about my situation. Then they called their manager Nicole who got on the phone with me and was just beyond rude and mean. I told her I needed the right cream tonight because I’m leaving for a trip in the morning and she said that it wasn’t her fault that I waited until the last minute. I refilled my prescription yesterday and picked it up 5 hours before closing time. Nicole is horrible!!! This group is awful! I left this store crying, upset and with the wrong medication that cost me $ 350. They could have cared less! I will never walk in the door of a Walgreens again. Walgreens has the worst customer service I have ever seen in my life!

There is no smile at all and the staff are confused at what they are doing. You can see there are issues between staff. I have waited for 2 hours to just get the medicine for my son. Some staff are mean, really mean. I will never visit this pharmacy again. NEVER!

Just consistently bad service at this location. I actually pick up my prescriptions at the location by my work to avoid the inevitable bad experience here. In fact, it’s lucky I have such a positive experiences at other locations, or I would assume all Walgreens are terrible. They definitely are not.

I think it’s silly to review a large chain like Walgreens, however this location deserves some positive reviews! My son has a pretty severe allergy to food dyes/​coloring. He also gets ear infections frequently, which require antibiotics. Most antibiotics are riddled with artificial colors. Aside from the negative side effects artificial dyes/​colors have on our health, my son simply cannot have them; especially in larger doses twice daily for two weeks at a time. When we first moved to Arizona it was difficult to find a pharmacy to accommodate our needs. CVS across the street literally showed zero empathy and refused to make accommodations to his allergy. Saying they have never had such a request for a prescription. Walgreens on the other hand, not only made accommodations during his last RX in September and switched him to an antibiotic that was dye free, but now carry a wide variety of dye free prescriptions for children!!! Thanks, Walgreens, for being so progressive!

This particular location offers «pick up in store» option for $ 20 or more online order. Pick what you want online or via app, pay and pick up from a store for no additional charge.
When I came in, since my order was less than $ 20 and couldn’t use «pick up in store» option but I knew they have some in stock. Walking in here for the first time, I thought it was nicely laid out, easy to spot what I was looking for, and very clean. I was reading each isle sign to look for what I came in for, before I had chance to find it on my own, a friendly staff asked me what I needed and kindly told me to look for #19.
I only use Walgreens as my choice of drugstores, mainly because they accept Apple Pay. The same friendly staff assisted me earlier processed check out, paid with my phone and I was out very quickly. Now I know they have this convenient «pick up in store» option, and order can be made via Walgreens app, I will keep in mimd for future purchase.

By far the worst experience in my entire life. First off the girl working the pharmacy didn’t have a clue as to what an insulin needle was, then her boss «Nicole» yelled at me after I asked her how could she not know what an insulin needle is, after all she only works in the pharmacy.
It only gets worse from here, then her boss «Nicole» told me she refuses to sell me my prescription because I was being rude. At this point her boss «Nicole», who I might at is the pharmacist at this location started discussing my medications out load in front of numerous customers, this is actually a HIPPA violation just in case nobody knows.
Wait, it gets better. I finally convinced her that she can’t withhold my prescription and I completed my transaction. I made my way to the front of the store and requested the manager, while I was discussing the situation with the manager the pharmacist «Nicole» stormed up to the front of the store and continued to badger and yell at me in front of the store manager who was trying to listen to what I was saying. Keep in mind all this happened in front of a half dozen or more customers at the front of the store.
At this point I’m completely shocked at the level of unprofessionalism and total disregard for patient privacy regarding the HIPPA laws and regulations by the pharmacist «Nicole» at this location. Not only did she verbally attack me at the back of the store she purposely stormed to the front of the store and display even more levels of unprofessionalism. At a minimum this pharmacist «Nicole» should be fired and not be placed in a customer facing roll. Not only does she lack anger management skills she clearly doesn’t coach her employees on how to properly help the customers and their needs.

«Drew» at the pharmacy answered all of my Mom’s questions, was friendly, and even cracked a joke. It was a very short visit, but pleasant.

My neighborhood Walgreens. I can always count on this place when I need to buy random stuff around the house or meds when we get sick. Since it’s located on the corner of busy streets, it gets really packed at times. The parking lot is not very big and sometimes you have to park near Chipotle or AJ’s.
It’s organized like your typical Walgreens and offers a drive thru pharmacy.
Return Factor — 80%

I’ve been inside this Walgreens a few times now. First time was for a semi-​medical emergency (hit my foot and was bleeding profusely with no bandages at work). Then I’ve been a few times to get a rental at the Redbox. Most recent trip was to see if they had zip ties. Well, no zip ties. (I know; why would Walgreens even carry zip ties? Ask my husband.) Needless to say, this Walgreens is conveniently located and easy to get in and out. They always seem decently busy and the cashier is always friendly with a smile and a greeting. Overall, it’s a great place to come grab some quick medical supplies or rent a Redbox.

I went to get a prescription filled there and I was told they did not have the item in stock but could order it and have it the next day. I accepted as it was not something I needed immediately and a day sounded acceptable (I dropped it off on Monday)
As of Wednesday no word of my prescription so I go in to inquire about it. The first guy I asks looks clueless and gets the pharmacist. He says they no longer make the item I need and that they have sent a request to my Drs office. I call my Drs office that evening, leave a message for the Dr, and she calls on Friday and speaks directly to a pharmacist as to what to change it to. As of Monday, still no word on my prescription. I call and ask what the problem is and they say my Dr has not called yet, so I call the Dr and leave another message. She calls me back the next day, lets me know that she spoke with them on Friday and that they just did not order it. Finally on Tuesday which is 8 days after I dropped my prescription off I get a call saying they ordered my item and I could pick it up the next day.
I am quite positive that they never sent a request to my Dr’s office and I am certain that they yet again dropped the ball when she told them what to substitute. My Dr’s office is always competent and very efficient and I get the feeling that this particular Walgreens is most certainly not. They did not keep me informed on what was happening and I shouldn’t have had to keep wasting my time trying to figure out why they weren’t filling my prescription and I also feel that they shouldn’t be wasting my physicians time having to call them multiple times. I got a feeling that they just really don’t care about their customers. They were not apologetic and I just got the feeling that not one person there cared at all.

I am reviewing the pharmacy portion only, not the main store. I have never seen such inept customer service, especially when it comes to medications. It is now 3 days and counting (today is Friday), as I have not received my visiting father’s medications yet. He lives in NY, but is visiting me in AZ and needed a prescription refilled, which requires Walgreen’s to call his NY pharmacy for a transfer. Simple process, takes a minute, as we have done this before. Over the last 3 days, Walgreen’s has had to take the information 3x, as each person on each shift apparently does not share information with each other. As of day 3, they still have not called. I followed up again today, and they said they would call. 10 minutes later, our phone rings, as they asked for the NY pharmacist! Time to call corporate. Thank goodness is is not a life-​threatening situation. On a side note, I think that there also should be some level of professionalism, as being served by someone with visible facial body piercings/​jewelry is just unsettling in a pharmacy. And when I call, I should be put on hold when waiting instead of listening to employees talk about other people’s medications and insurance, which happened today. There has got to be some HIPAA violation there. When I finally got confirmation that the call went through, I asked the pharmacist why this took 3 days, and my constant follow-​up. She said, «I don’t know, I just work Thursdays and Fridays.» I tried to explain that she was on when this happened, but gave up. She passed my info to the head pharmacist, who will be calling me when she gets in. Moral of the story: if it’s not a straight-​up prescription, make sure you follow up. Or just go to CVS or Walmart… they are much better at customer service.

ALWAYS, always a wait at the pharmacy. No effort to accommodate customers. Seldom do they open the 2^nd of 3 stations that they have back there. I don’t even know why they set 3 up??? They only use 1.
Getting eye contact is next to impossible. So is a sincere apology for the lack of customer service in place. Its not due to shortage of staffing either. There are usually plenty of people back there and despite a lineup of people, they always seem to prioritize the driveup. Its frustrating, because you know that whomever just pulled up isnt waiting yet if you are in the makeshift waiting area they take precedence.
I need to figure out where to go. There is no shortage of pharmacies to choose from.

After work I walked to Walgreens to return some bandaids that I bought after I realized I still had a full box at home. When I walked in I went straight to the register which at the time had no line. Shortly after I got to the register two other customers followed in line behind me. I told the older lady at the register that I had a return and she said that it would take awhile and asked if she could ring up the two customers behind me first. I happily said yes considering that they each only had one item. After she rang them up about 4 more people were behind me. The Cashier then looked at me and said «I’m sorry but there is now a long line and there are customers waiting. Can you just go to the photos to get this done?» In the past I have been treated differently with service because of being a teenager but did not expect this from Walgreens. If it had been an adult in my position she would not have put my needs or service to the side continuously. It was incredibly unprofessional saying that «the customers are waiting» when I am just as much as a customer as they are and I had already been waiting. I was originally first in line and gladly let 2 customers in front of me. By that time I just wanted to get out of there and went to the photo register. The lady there was done with my return in a matter of seconds! The manager there should really talk to their employees about treating everyone equally and not putting a customer’s return or transaction to the side because of their age. It was just ridiculous.

Living in Phoenix means I don’t have to wear deodorant seven months of the year.
The other five, there’s not enough deodorant in the world to cover my pit stank.
This is why I go to Walgreens.
At Walgreens, I can buy Dial antibacterial bar soap, go home, shower, and while doing so, pretend like I’m a surgeon scrubbing in for a major procedure. Only instead of scrubbing my hands, I do my pits with this stuff.
The result.
I don’t have to use deodorant in the summer either. And, no pit stank!
Try this, you’ll be surprised how well it works.
So much so, you’ll find yourself freakishly sniffing your pits throughout the day in curious disbelief. It’s glorious.
Note: Be careful your co-​workers don’t catch you huffing your pits in public or else they’ll think something’s wrong with you.

I don’t know why everyone hates on this Walgreens. This is the only pharmacy I go to since moving to the area. Sometimes the drive thru is a hassle but usually I can get in and out pretty fast and they have whatever you could possibly need.

Ok… lets review this Walgreen. They sell drugs, and cigarettes. All they need to add is sex and rock ‘n roll and they would have it all! :)
I never really understood how a «drug store» (aka a place that one would think is interested in your well being) (they even have a health clinic in this particular location) could sell so much stuff that is really bad for you.
Time to get off my soap box.
I am not a overly big Walgreen’s fan. I hate that they do not do the $ 4 generic prescriptions like many other large pharmacies do.
There also ALWAYS seems to be a long line at this particular location when picking up medication. Nothing like standing in line in front of the «health clinic’ full of sick people waiting to be seen by a «health care provider» (aka nurse), waiting to pick up my 3 month supply of Viagra… and a six pack of Walgreen’s Brand Beer for $ 1.99. What can I say… I am a cheap drunk!

Our family likes this Walgreens a lot and we’re always stopping in during the week.
One thing this Walgreens does have that the other nearby pharmacies do not is an on-​site health-​care professional called: «Take Care Clinic». Last year I needed some shots for an overseas trip and I was able to come here to get them. They also seem to do a good business with Flu and Shingle shots.
The other positive is their drive-​thru window which makes it so easy to pickup prescription when your doctor calls ahead.
Nice!