Four Points by Sheraton Scranton

Worst experience ever. We got there and there was no hot water in the entire hotel, which no one told us when we checked in. Then we were repeatedly told it would be fixed soon which it never was, the front desk said maintenance needed s specific part, and wouldn’t be able to get it until the next day. so we left and found another hotel. There was also flies in our room (in January), the tv channels weren’t accurate either. Thoroughly disappointed. Couldn’t insist any more adamantly, find another hotel, lots of them in the area.

I’ve stayed at just about every hotel in the area and this is by far, my favorite. I find the staff to be helpful, the gym clean and modern, and the rooms extremely comfortable and well thought out. The only down side is that my mobile doesn’t always have a signal.

Stay elsewhere if you can.
Issues piled up here, and rooms were just OK. We stayed here 5 nights for a competition in early October and it ended up taking us 30 minutes just to check-​in (pre-​paid on Expedia), we were originally told to «call Expedia to figure it out»…effectively trying to offload their issues on me. Room was not cleaned once during trip, towels were stacked on the fridge and garbage was emptied.

I stayed here from October 15 – 19 for the USA Powerlifting nationals event & let’s start off with the pros:
— The room itself was spacious and comfortable, the AC and the heater both worked great. I was here from California & was used to warm weather so it was nice to be able to have the room set to 73 the whole time I was there.
–The front desk staff and housekeeping were top notch and friendly.
–Power outlets were located throughout the whole room so it was great to be able to charge my laptop, iPad & two phones in different areas.
–Lighting was great and spread out everywhere. I was able to do my makeup & have just enough lighting while my boyfriend was still asleep without disturbing him.
–Lots of space to fold clothes & put your shoes if you’re the type of hotel guest that likes that sort of thing (I’m one of them).
–Location was good since it was directly across the street from a grocery store & a quick walk to a CVS.
–Requested a late check out without any hassle. I saw someone who reviewed this hotel say they had an issue with it which leads me to believe this isn’t something they ALWAYS due but considering we were leaving on a Monday, I’m sure it was hassle-​free because the hotel wasn’t booked.
Cons:
–I went to have dinner with 3 other friends in the restaurant & we were literally the only ones there and it took them AN HOUR to bring us our food, literally, A FULL hour. We could hear the kitchen staff cursing and joking around & playing in the kitchen which angered us a bit considering so much time had gone by. On top of that, they didn’t have two of the three items we were ordering so we had to make different decisions; makes me wonder what they did even have. The food was also drenched in oil. When we did eventually get the food, I literally picked TWO hairs out of my friends flatbread. Also, the only difference between a flatbread and a sandwich there is that the sandwich was the the flatbread folded over… they were basically identical. Needless to say, we spoke to the manager about the service & just left without taking a single bite & went to a different restaurant.
–Our sink was clogged, we figured it wasn’t that big of a deal because it was so minimal after brushing our teeth in the evening but we woke up & it was STILL clogged. Luckily this happened the night before we were checking out so we didn’t bother to call the front desk since we didn’t have to deal with it anymore.
–They don’t leave you with any extra toilet paper, just a single roll that’s already there & ours wasn’t a new roll so we had to call to get more. Typically hotels will have an extra or two but this one didn’t. Calling it in was easy but it could’ve been avoided had they had one full roll in there or a spare.
I’d give the hotel four stars if the restaurant wasn’t so awful and the kitchen staff didn’t act like 12 year olds.

I wanted to like this hotel, I really really did. After booking months in advance for the upcoming steamtown marathon I had requested late checkout. It was marked on the reservation and I figured everything would be set. I have run 9 marathons and every hotel has given the option for their guests to shower after the race, so a late check-​out is almost a given.
When i get to the hotel to check in I see a sign that reads. NO LATE CHECK-​OUT! CHECK OUT IS 12– NOON. I ask the front desk if this is for everyone, since I requested late check-​out months in advance. She explained yes and then proceeded to point at the sign in a very snobby way. I explain to her the reasoning for me booking the hotel was because of the late check-​out offered when I booked. She again pointed at the sign and said, sorry we can’t. Okay, but I am spending a lot of money to spend the night here, can you at least let me take a shower when I come back? No, we need to turn around the rooms for our guests the next day. I ask… what guests? It’s a Sunday, it’s marathon weekend in the small town of Scranton, what amount of «guests» could be coming in on a Sunday morning. She just again said, sorry. The manager steps in and again explains they have a large group coming in and need to turn around the rooms. Sooo what am I suppose to do? Drive 8 hours back to NC without showering from running a marathon? She suggests I go to the YMCA and shower after the race. REALLY? So I book your hotel months in advance, request late checkout, get a confirmation of this, spend a ton of money for the one night and I am told to shower at the YMCA?!
As you can probably tell by now, i was not happy. Months of training and planning for one day. Having your hotel throw the rug out underneath you, is added stress marathoners do not need.
I checked online when i got into my room and low and behold they had PLENTY of rooms available the next day. Long story short, Sheratorn Corporate couldn’t do anything because the hotel is responsible for late-​check outs, and it’s run at their digression. News flash: if your hotel is listed on the website of the marathon as being a suggested hotel you can almost 100% count on those booking for said marathon to want late-​check out.
Absolutely terrible customer service, Absolutely atrocious. The room itself was nice, the hotel seemed nice. But nothing can make someone feel completely un-​relaxed, and un-​wanted then being treated terribly by the front desk and manager. I went to sleep angry, and I woke up angry.
I will not stay a Sheraton hotel again.
Warning:
Do not stay here if you are running the steamtown marathon… unless you want to shower somewhere else.

Easily accessible for me. Had everything I need in a hotel. The only negative thing I would say about the hotel is the breakfast services was EXTREMELY slow, both mornings we the same. However the front desk and the other staff members I met made up for that. They made suggestions for diner as well as the baseball game that was being played that evening.

Where do I start. Let me just tell you don’t waste your time or money. This place should be paying people to stay here. From the rude managers to the nasty rooms it was truly I was of 24 hours. The water in the room was brown. I couldn’t even brush my teeth or take a shower. The door handle feel off right in my hand. The bathroom did not even have toiletries. The room was dirty and the ac did not even work. I’m so disappointed in this place. I wish I could get a refund. The only good thing was the hotel workers were nice and friendly. The chef in the restaurant and the waitress in the restaurant and the front desk personnel are the best thing they have going (not the managers). I will never come here again. Thanks for making my birthday a rememberable one and not in a good way

Extremely comfortable. Right in the middle of town. Staff is friendly and helpful. Will stay here again if the need arises.

Sheraton has never let me down.
Courteous and extremely fast staff. All areas were super clean and well lit.
The rooms were large, well laid out with various types of lighting depending on your needs.
Bathroom was superclean, very large with great water pressure
As always the bed and linens were fantastic. I slept like a baby.
We scored a king size bed room for $ 66 before taxes on Priceline.

A couple of business trips…
Visit 1.) Checked in to find the toilet covered in urine and pubic hair, called housekeeping to clean it. Ice maker broken on second and fifth floors, staff knows, but won’t tell you — they let find out on your own. Some house phones don’t work. Staffer told me of security problems that have resulted in 8 or 9 flat screen TVs in guest rooms have been stolen. Two meals at Electric Grill on the lobby level were awful, got stomach sick from one of them.
Visit 2.) Checked in and loaded my baggage on a valet cart. Unfortunately the cart had a completely flat tire and I did not realize this until after the cart tipped over, dumping much of my belongings across the lobby floor. Several staffers just stood there and watched as I picked everything up. One of them commented to me, «sorry sir, we knew about that flat tire, but have not yet had a chance to put air in it.»… I stood there in shock at her comment. You knowingly let guests use a defective cart without warning them???
Got settled into the room only to learn that the bathroom sink was completely clogged. Maintenance guy fixed it with some drano after the snake fail to clear the problem. He said that he had to address this problem in at least 10 rooms in recent weeks. Noisy guests (think Honey Boo Boo mixed with Gypsies) a few rooms away prompted no less than 4 separate calls to the front desk to complain. Through three days, noise, running through halls, yelling, etc continued. Staffers did nothing to stop it as far as I saw. Both issued room key cards died on me not once but twice, locking me out of my room each time. The first time it took the front desk staff 17 minutes to come to my floor with replacement key cards! The second time I complained to the staffer, and she acknowledged that it happens frequently. I then told her about each of these problems and how it really seemed to me that they were nowhere near ready to be open for business (hotel used to be a Clarion, and changed names about a month earlier). THE STAFFER AGREED THAT THEY WERE NOT READY TO OPEN TO CUSTOMERS!!! Lots of «I’m Sorries» zero offers for compensation. Just an amazingly bad hotel staffed by folks who simply could not care less about their guests comfort or experience…