Scranton Running Company

Great merchandise, quality products, and the staff is super friendly and approachable. Awesome place!

I really cannot say enough about the customer service. I have been on the market for a new running shoe and have gone to 4 stores (not specialty running stores) and have not been able to find anything close to what i «was looking for» (I didn’t know what I was looking for, but whatever it they didn’t have it).
Finally I found out about Scranton Running Co. and was finally able to end my quest for the perfect fit! The sales associate (Justin) spoke with me and listened very closely to all I had to say to help me find what I was looking for. Finally, after narrowing it down to a few pairs I was given the opportunity to run on the treadmill and try them outside. I made a small remark about how I hate treadmills and was told. I COULD TAKE THEM OUTSIDE! (Maybe this is common for specialty running stores, but not anywhere else).
By the end, I’d say Justin spent about 30 – 45 minutes helping me choose a shoe and never once seemed impatient.
Some people commented on the price, but I wouldn’t say anything was overpriced, high quality products are expensive no matter where you go.
Overall I had a great experience and will be excited to return the next time I am in town.

I have been to this place a couple of times since it’s one of the only places in Scranton to get proper running advice and gear. I really want to like this place. I hear the owner is fantastic. Unfortunately, my visits have left a sour taste in my mouth and I am not sure if I want to go back.
Example: I primarily reside in Philadelphia, but was home on a visit. I decided it was an opportune time to get a new pair of running shoes for the Broad Street 10 mile race I was running in just under 2 months. I was having some issues of blistering when I ran and wanted to see if my fit was correct. When I walked in I was greeted by a female worker. I told her how I was new to running and was challenging myself to the BSR. Her immediate response was «Oh, you are doing it? I wanted to get it, but I couldn’t.» She asked what time I wanted to finish in and looked utterly disgusted when I said I would just like to finish! After that she was a bit condescending. Yes, I was a new runner. Yes, I was over weight. And yes, I got a slot in a race she wanted. But, she didn’t have to be so obvious about judging me.
It wasn’t only the judging that irked me. I asked to get fitted for new sneakers. I ran on the treadmill, she assessed my stride, and brought out a bunch of sneakers. Each pair was too wide. My foot was sliding out of them. I needed them tighter but she said they were too loose. I practically begged her if I could try on this pair of Asics Nimbus-​es. I loved them. She discouraged me from getting them. Saying they were all wrong for my stride and foot. I disobeyed and got them anyway.
Months later back in Philadelphia, I went to Fairmount Running Co and asked to get fitted for new sneakers. I wasn’t sure if the Asics were the best (since I did disobey SRC). The guy working there informed me they were a perfect fit. Which makes me wonder, what would have happened if I didn’t go with my instinct and was too intimidated by a veteran runner.

Exceptional customer service! The only place I will buy my running shoes.