Toyota of Scranton

Ellie was a wonderful sales associate who was honest, candid and professional whilst remaining down-​to-​earth and charismatic. She was a no-​pressure sales associate who devoted her time to three test drives and pricing. I am very happy to have purchased my car from her, and I would recommend her to anyone in the market for a new or pre-​owned vehicle. We paid with cash, yet the Finance department kept us waiting for more than 2 hours. What a waste of an afternoon! I love the car, and I love my saleswoman. The Finance department rep was also a rude a-​hole who was very pushy about purchasing an extended warranty and said things like «sign here so you can’t come back and say we didn’t warn you when something DOES go wrong with your car.» His attitude needs an adjustment. However, I cannot stress enough that Ellie was AMAZING and her character made the experience still 5 out of 5 stars. I only have to take a star away for the finance department, because it was part of the process.

My wife bumper was hit on 81 near Moosic during PennDot’s never ending construction on interstate 81. Thinking that we would call the dealership we purchased the car from to take a look at the bumper and give us an estimate was the biggest mistake we ever made. The person who called us back stated they are pretty backed up and they would not be able to pencil us in for an appointment for at least two weeks. That they close at 5pm daily, except for Friday because they like to leave early. Excuse me, we all would like to leave early on Friday but some of us actually work a full 40+ hours a week. Let alone they don’t have any hours for those people who work day shift hours. Come on Toyota of Scranton get head out your beehives and start changing your customer service habits.
Here’s the kicker… Two months prior to this my wife needed an oil change and winter tires mounted and they told us that it would take six hours to do and they wouldn’t be able to do it on a Saturday. We would need to leave the car overnight on Friday and pick it up on Monday. Six hours! You got to be kidding. Together both services should take no longer than an hour. This dealership is a joke. If you spend your money here you are just asking for trouble down the road. They will be nice to you when your car is under warranty for two years of free maintenance, but after that the kids gloves come off and the incompetence comes out.

Great sales man. Chris Wagner. Nice guy. No pressure, very pleasant demeanor, and worked with me for a reasonable deal.
Service is a joke. First «free» oil change, took me 4 trips for them to get it right. Didn’t re install 4 or 5 simple bolts on front of my truck, they were just out of sight unless I felt or looked just under it. So I go back, and the tech looks shocked, wants to know where to get the bolts from, I said use the ones that you took out. This all happened the same day. First service EVER on my new truck.
After that, I noticed bent plastic trim in front of my drivers front wheel. It didn’t look right. After a week or so, I figured I’d look at the other side, sure enough, it looked right. The drivers side was de formed because they left one bolt in during the oil change, and left the front plastic trim hanging instead of removing, permanently deforming it.
Trip number 3, go to dealership and report damage, order trim.
Trip number 4, go to dealership and have new trim installed.
4 trips for one oil change? Brand new truck? You gotta be kidding me.
It gets better, I get a call from customer service and simply tell them of my experience, and I certainly don’t appreciate my time being wasted on such nonsensical mistakes. They are getting paid while I waste my time on days off. How can I trust anything they do and what a terrible 1^st 2^nd 3^rd 4^th and 5^th impression. The response was indifference.
Next incident was for my «FREE» tire rotation. I marked each tire with large chalk as to where I wanted it. I said X the backs and move the fronts straight back. Work order stated to X the backs. Someone comes in to the fancy waiting room and says my truck is ready. I take one look and see they crossed both fronts and backs.
I realize this service department is beyond hope, go home and rotate the tires myself. I’m done.
It gets even better. A month or two later I get an email from Toyota of Scranton, asking me to fill out a review from an INDEPENDENT company. So I repeat this whole story and hit SUBMIT. Guess what? My reply was that since my review was sub Parr, that the dealership would possibly contact me, and after that I’d still get to write a review. This was not disclosed to me until after I tried to submit a sub Paar review.
I have not heard back from the review company, nor Toyota of Scranton on this issue. It’s been about six months.
It seems to me that as long as you don’t check their work, they are more than happy to dance around and have fun at work. But God forbid you get aggravated at any incompetence or complete lack of pride, or waste of customer time. If you’re happy everything is fine, if not, to hell with you.
It’s a corporate smokescreen, no accountability. I’ve noticed customer service has gone down the tubes maybe since the 90s or so, but this case stands out alone, far below and beyond any other experience I’ve had as the single most pathetic case of just not caring.
Buy a new vehicle with your hard earned cash. Express discontent with their blatant disregard and lack of respect for customer after the sale. Then INDEPENDENT survey that only accepts 5 star ratings ?
What more could you ask for?

Great experiences with this dealership and service center.
I had an accident a few years ago and my car insurance suggested I bring my car to this dealership. The work was top notch and they were very helpful and accommodating, they helped me get a rental car and even got me a discount.
Fast forward to last week and the same car that they had previously repaired finally reached the point that it had to be replaced. I had checked with a few dealerships and decided I wanted a Toyota Venza with awd, I had received a fair quote from a rival dealer and was about to make the purchase when Toyota of Scranton called and offered to sell me the same car for 2k less. Needless to say I drove right over.
When I arrived they were very helpful and realizing that I had gone over 20 hours without sleep did everything they could to help expedite the process. They didn’t play any games offered a great deal and were completely transparent with me. As long as I am living in this area I think that they have found a consumer for life.
As far as the service center, it really is a site to see. They are very prompt with their service, but this is the rare case were I wish they would take a little longer. The waiting room is amazing they have 2 gigantic flat screens and some of the most comfortable couch seats I have sat in. They have an actual Dunkin Donuts inside the center and free wifi. Plus they are a short distance from a decent sized mall and offer free shuttle service.
However the coolest part of the service center is by far the children’s play room, they have a beautiful hand painted room with a Dr. Seuss theme. It is very well kept and had plenty of toys and books to keep the little ones entertained while you wait on your vehicle.
I highly recommend this dealership for both finding a great deal on a vehicle and for your service needs.

This use to be a good dealership… not any more. They try to get you to pay for unneeded work and many times don’t do what you pay for! Double check all work the claim that they did, you will be shocked! BEWARE!

Bought my new sienna 2014 on February 2014 paid over 37k. The salesperson didn’t communicate properly, very bad customer service. After 3 weeks of having the van rust like specks or rail rust started to appear on the car underneath the film. Took it to the dealership and they immediately proceeded to put the blame on me, did you park the car outside or under a tree? And so on. What I’m I supposed to do with it keep it in the garage at all times? So they waxed and clean the car and indeed these stains were between the film and paint. Mary Jo the customer service rep at Toyota told me I will be contacted in three days by the manufacturer. Two weeks later no contact from the manufacturer or Toyota dealership. So, I finally contacted Mary Jo and she told me that they are waiting for the inspector from Toyota. I’m very upset at this time since no one bother to make contact or keep me updated on the situation. When I asked her if this happened often and how it was handled. She told me that she didn’t know. At this point no explanation from the manufacturer or dealership. She called a few days later to tell me the regional inspector would take a look at the car to determine what was wrong and treatment. So the day comes and I still don’t get any answer only the runaround. Mary Jo tells me they will do a clay bar treatment on the coming week. So I dropped it of for 24 hours, she calls me back the next day and tells me all the stains didn’t come off. My husband picks up the car and Mary Jo tells him the regional inspector will see it again the following week, still no answer or explanation. We take the vehicle to get it inspected tells me 2 hours and takes 4 hours. We go pick up the car, Mary Jo then proceeds to tell me that the stains are caused by environmental fallout and that is not covered under warranty. Any treatment done to the vehicle will not prevent this from reoccurring. The regional inspector never explains any of this and they all give me the runaround and then when they see that they can’t fix this they say is not covered under warranty, how convenient. Basically the manufacturer and dealership turn their back on me at this point. I really doubt that this is supposed to be normal for a new car to be so susceptible to environmental pollutants and that they don’t have the decency to acknowledge that this vehicle is defective. I have a 2007 Toyota matrix in a silver color that never had a problem like this and that was always parked on the street. They have lost a loyal customer and potentially many more as I vow to tell my experience with this dealership and company.

we had some unexpected car trouble on the way home from vacation and had stopped for the night in scranton. called scranton toyota first thing the next morning to see if we could wait around and possibly sneak in for a diagnostic. not only were they willing to do that, they were SUPER friendly, took care of us as soon as possible, found our car’s problem, and fixed it right up. they even ran the car through a wash before returning it! if all that wasn’t enough, the waiting area is quite comfortable, has many, many seats, two TVs, a gorgeous stone fireplace, an in-​house dunkin donuts (?!), and free wifi – as pleasant a place to spend a few hours as a waiting room can realistically be, no doubt.
if we lived in the area, there’s absolutely no doubt that our next toyota would come from here. if they treated us this nice as a random walk-​in customer, i can only imagine how they’d be as a «regular» dealership.

Last year we purchased our Toyota from Scranton Toyota. They are the nicest dealership, Alyssa was my sales professional and she spent a very long time helping me find a vehicle that had everything on my wish list with my budget in mind. CK and Mike in the finance department took care of the business end of things promptly and with courtesy. Anytime I bring my Toyota for maintenance, Kevin and Matt in the service area are terrific. When car shopping I went to another Toyota dealer in Wilkes Barre and it was nothing like this

What a fantastic experience! This is by far the best dealership I have ever been to. Incredibly helpful sales team that will assist you whether you need a new or used car, work within your budget to get the most car for the buck, and truly listen to your needs. We lost our truck in Hurricane Sandy and they, Mark Paczewski in particular, went out of his way to find us a replacement immediately. And, their showroom/​service area is beautiful, with a Dunkin’ Donuts, big screen tv and a fireplace. Now, that’s how it’s done. If you are looking for new wheels, be sure to check out Toyota of Scranton

I have owned Toyota’s for the past 10 years and have to say that Toyota of Scranton by far is the absolute best dealership that I have experienced. They have a fantastic sales team that will assist you with your buying of a new or used vehicle. If you are in the Scranton or Wilkes Barre area and in the market for a new car or truck you really should give them a call.