Enterprise Rent-A-Car

phone problems, but very courteous & accomodating.

This is my local enterprise. they’re ok. great when you’re in a pinch. They can pick you up, but you’ll probably be waiting for awhile.
I’ve rented a few times here without issue, but recently we made a reservation online the night before we needed a car, and got a call at 8 am (our pick up time) saying that they didn’t have any cars on the lot. i don’t know how the website allowed us to rent without any cars being on their lot, but i guess that’s an enterprise website issue.
they said they would try to get a car for us by 11 which was ok, considering we wern’t planning on leaving until then. They picked us up and they were only able to get us a giant pick up truck, when we had originally reserved a full-​size.
luckily the boy is a true texan and was stoked to learn this. they also charged us for the full-​size instead of the truck.
overall, you can’t beat the convenience and price of this location. 9.99 weekend day specials and free pick up service are some serious perks. Not to mention, you don’t have to go to the airport and deal with all of that nonsense. If they were open on Sundays, i’d give them 4 stars.
PS they have an overnight key drop box, if you need to use it!

Do not rent from this office. I went in as I was having my personal car fixed and needed a rental for a few days. I walk into the office there are two guy one on the phone and one at the computer, the guy on the computer does not even look up or offer to help, we have to wait for the guy on the phone to get off which was aggravating but understandable. It was a definite sign this guy was a horrible horrible customer service person, he was rude, and snippy. I had to call our insurance lady to get paper faxed over she told me not to purchase insurance I go inside to tell him it was being faxed over and he is already doing the hard sell on my mom. I quickly told him we did not want any of those charges, he then got very defensive and was extremely unpleasant. I have had good experiences with this company, this is mostly just a bad office.