Northeast Basement Systems

This review is based on sales and installation. Our sales rep was Scott C. Top notch. No hard sell tactics of a typical salesmen. Honest. Different from most others I dealt with from other companies. I was unable to afford the full system he recommended but went with the triple safe sump set up. He understood our circumstances and supported our decision offering the ability to return and complete the full system at a later date. They also have financing options.
Frank, Gilbert and Taz were installation crew. Very nice and on time. Work took about four hours and they cleaned up after installation. They reviewed the system with me twice which was appreciated. They offered a yearly maintenance program for roughly $ 160. Good crew.
No large need yet for the system but I have noted it pumping and not hearing a sound vs my old self done system. Will update if problems but otherwise assume it is working well.

After the ice storm of 2008, I had Northeast Basement Systems install a French drain and upgrade the existing sump pump. They did a phenomenal job back then, and when the pump motor finally blew on Easter 2015, they were out the next day with a new one. I decided to upgrade to a 3-​pump, battery backup system, and have them install their sump pump liner/​cover/​connection and remove the old 1987 one they worked with before. Once again, superior workmanship (did not leave one spec of dirt or dust behind), answered all of our questions, and left us feeling we made the right choice to do the upgrade years later. Can’t say enough about this particular basement water system group.

Steve Galvin and his assistant Luis installed a basement waterproofing system in my basement. Scott Calloway first came out and took almost two hours designing a system that would best solve our water problem. After getting several estimates, we felt that Northeast basement had the best solution. Steve Galvin and Luis came out and were very helpful and talked about what they would be doing and answered all questions. The work was completed in about 1 ½ days. The installation looked great, tested the system, and they cleaned up. Two days later we got heavy rains and it was nice to hear the pump kick on and keep our basement dry. Excellent experience and would recommend to anybody who needs a solution to keep basement dry.

I just had my basement done with this company. They were an incredible pleasure to deal with! My basement was constantly flooded so Tom Armano was able to move up my installation date to help me out. Then Steve and Dave came out to do the installation on the weekend! Steve and Dave were vet professional, clean, and did a great installation job. Since my install was in the winter, NE Basement Solutions will come out in the spring to bury my discharge pipes. It has only been a few days since my install, but I am incredibly happy with the project and now look forward to having a dry basement!!!

I got a coupon in the mail for a free estimate from Northeast Basement Systems, and because I have had a musty smell in my basement for a couple of years, I thought I would hear what they had to say. They sent one of their sales people Scott out, who was very friendly and knowledgeable. He went into great detail on how the system works and also was able to explain to us why we were having the musty smell in our basement, which was due to too much moisture in the air. We went ahead and had their unit installed by their installer Deric who did a fast and efficient installation and we couldn’t be more happier with the results. Within two weeks after the installation the musty smell is gone. We highly recommend Northeast Basement Systems, for their products and customer service.

Run! DO NOT RECOMMEND!!! Started with demolition of wood panelling to alleviate mold and lots of debris was thrown into the hole where my sump pump is placed. Wood clogged my (expensive) pump which caused the motor to burn out. We ended up with 3 ½ inches of water in the entire basement. The tragedy, my home was for sale and while away a showing took place… The perspective buyer stepped into the still water not realizing. We were notified by our agent and rushed to get a temporary pump while contacting a plumber on a Saturday. When I contacted Basement Systems and related the situation, the receptionist informed me they would make good on a new pump (a ceramic one, which is what I previously had-​not plastic).When the basement guy arrived, the story changed; I would only be charged the difference between the pump we purchased and the one they promised. Oh, and I was also told by the manager they would pay the plumber that came to our rescue– never happened. I also spoke with the Owner who was a total jerk. If they had started this job the right way I would have followed through but after this incident no way. Overpriced, sloppy job and terrible customer service.

Awful. Encapsulated wood, electrical panel and plumbing inside the plastic membrane. I had to re-​do all the work myself. DO NOT USE THESE PEOPLE. why would anyone put an electrical panel inside the membrane which is supposed to have water vapor inside it? why would anyone put plastic over your sill plate which then would be in the same environment as mold and mildew? They just assume the average homeowner is ignorant. They know nothing about building science and were completely unresponsive to my emails about the problems they were creating. I asked them ‘why are you sealing my sills inside the membrane where there is water and mold?” and they said «if its above grade, not a problem». These people are apparently «certified» ??? I think not. I spent about a week correcting all their problems. Be forewarned these are not the people to trust to your home’s health. I do like the sump pump but that could have been done by anyone. KEEP AWAY. Don’t believe anything on their website either, they have no idea what they are doing. By far the worst contractors I ever uses. I would sue them if I had nothing better to do with my time but I am glad I was able to repair their crappy work. Bill I am sure you know who I am and I welcome you to come out to my house and see what I had to do to fix the awful job you left behind.

Having just had a system installed i have to totally agree. They completely rushed through everything, left my basement door open and completely flooded the entire house with concrete dust! They tried to get everything completely done in 2 days and have me sign paperwork without even showing me that the system operated! Yes, i am serious. I had to literally kick them off my property at 830pm and refuse signing without showing me the $ 6,800 system i just paid for… worked!
To top things off, its been 3 weeks and still NO WARRANTY paperwork on a $ 6,800 paid in full system! Oh… and by the way… now they are saying you «MUST» use them for annual servicing to maintain the lifetime transferable warranty.
Buyer beware.
I have other measures in work to recoup some damages incurred from this company.

Overpriced for the product. Delivered less than promised. Rushed through the job as fast as possible cutting corners along the way