Ntb-National Tire & Battery

Looked around for deals on tires. NTB had the best price and I could set up an appt ahead online. I called the morning of the appointment to see how. long it would. take to have 4 ties put on and was told 1.5 to 2 hrs. We dropped the car off 20 mins before the scheduled appt. We went back after 1.5 hrs and the car hadn’t moved. Long story short, 6 hrs to put 4 tires on. Not a happy customer.

The one thing I asked them to do was check my tire pressure since my light was on. They didn’t, but after 2 FULL HOURS, I wasn’t going to wait. Horrible service. Go to Monro in Hampton.

Had a small sliver of metal in between the treads of the tire. The sliver was about 5 mm wide. They quickly brought my car in back and had the tire off. They told me they could fix the tire. The cost would be $ 38. $ 38 is ridiculous to plug or patch a tire, but it was Saturday at 5pm, so they were the only option at that time. Even though they had the tire off within 5 minutes of me getting there, the plug took 80 minutes to complete. This is quite ridiculous as town fair and others take 20 minutes. Even though the price was high and it took an extra long time, I was still thankful for the repair at 5 pm on a Saturday. I said thank you numerous times to the repair guy when he brought my car out. He said I was all set and I paid the $ 38. My thanks did not last long, I was wondering why the tire was overinflated at 44 pounds when I left. Well halfway into my 100 mile trip, the pressure was down to 25 lbs and my trip on 95 south was interrupted by the need to changed the tire…
I would not recommend this place, expensive, slow, and incompetent work…
STAY AWAY !!!

I don’t enjoy leaving bad reviews, but my last experience here was such a mess I feel the need to let others know. In summary, they seem to have a ton of employees and none of them communicate with each other, which for me led to 2 unnecessary trips to the shop, paying ~$ 300 more than the estimate, and a lingering issue that I ultimately had to go elsewhere to resolve. I will never bring my car here again.
The long story…
I called NTB because I had a flat tire on the weekend and I knew they were the only place open on Sundays. I knew I needed 4 new tires anyway (I usually go to the dealership and they had recommended new tires the last time I was there and quoted me around $ 700). I called on a Saturday and asked what the best tires would be for my vehicle. They only had one brand in stock (Sumitomo) but he told me they were decent and had a 60k mile warranty. So I said okay and asked when I should come in. He told me to come between 7:30 and 8am the next day to get in and out as quickly as possible. I showed up around 8am and they weren’t open — they open at 9 on Sundays. I was annoyed but figured it was an honest mistake as they open at 7am every other day of the week. So I killed an hour and came back at 9. When I walked in I mentioned my call the day before, but the employee I had spoken to wasn’t in and they had no knowledge of me or what I needed. So I started over and said I needed 4 new tires. The guy told me that the only tires they had in stock weren’t very good and with winter coming I should probably get something a little better. I told him the guy I had spoken with told me they were decent and he said «we get $ 20 for selling those tires so that is probably why». I appreciated his honesty and really didn’t want to be stuck with crappy tires for the winter so we arranged to order in some better ones from another location which would take a few hours. He quoted me around $ 430. I went home and waited for a call — I waited about an hour longer than they had estimated it would take and then I called them. They said they had just received the tires but they were very busy and wouldn’t be able to work on it for a few hours. I had plans later that evening so I arranged to come in the next morning. When I came in the next morning, neither of the employees I had previously spoken with were there, and again they had no knowledge of what I needed or that I would be coming in. I explained that they had ordered tires for me the day before and they indeed had them in stock now. Again they were pretty busy, it would be a while before they could work on it. I see that you can schedule an appointment online so I have no idea why they don’t actually utilize any kind of schedule. Anyway, I said fine, I would wait because my tire was losing air at an increasing rate and I had to fill it each time before driving anywhere. So the guy I spoke with put my order in the computer and said it would be $ 700+. He explained that I probably needed an alignment and that he would remove the charge if I didn’t need it. I should have questioned the price further but I didn’t have the breakdown of the charges from the previous estimate and I was getting frustrated and just wanted to be done with this process. I believe he also tacked on some warranty and roadside assistance or something without asking me about it. So after waiting a few hours it was done (it did need the alignment he said). I left and the tires were fine, except my «TPMS» (tire pressure monitoring system) light was on. I researched this online and it sounded like it might just take a little bit of driving for the light to reset, however it stayed on for over a month. So I called them again and told them, and they said to bring it on down and they would check it out. When I got there, the young employee at the front (none of those I had previously dealt with) told me that their testing device was broken and they wouldn’t be able to check it until they got a replacement. I asked when that would be and he had no idea. He said he would call me when it was in (that was 6 weeks ago… haven’t gotten a call yet). I asked him if another NTB would check it for me for free and he said yes. I was going to be in the neighborhood of another NTB a couple weeks later (the Danvers location) so I decided to take it there. They were extremely busy but they were able to check it and told me one of the sensors on one of the tires needed to be replaced. The guy gave me his card and said to bring it in another day and tell them he said they would replace it for the cost of the part. That was the extent of my experience there but for what it’s worth they seemed much more professional and on top of things than the Seabrook location. That location is about 35 minutes from my house so I ultimately just brought it into the dealership where I normally go for service and paid the higher price tag just to get it done right.

Went in for an estimate in new shocks because my car was make odd noises. The sales associate (Felicia Rejniak) was very professional and had the techs check my car. In short order she came in to tell me my car didn’t need shocks, but rather there was a loose nut from a previous alignment (done somewhere else) The tech brought me to the car a showed me the problem. Because of the rust he needed to heat up the part to be able to tighten it. The tech came in and let me know he was able to complete the repair and I was all set. When I went to pay Felicia said there was no charge.
The honesty and professionalism was refreshing. I will definitely be going there for future services needs for my vehicles.

Felicia doesn’t work there anymore. And they have new management. Things seem to be much better and the store is clean.

I had lots of issues here with the brake repairs done on my car but I have to say that the manager, Danny, did the right thing and reimbursed me for all the costs. I can only recommend them because of they way that he handled the situation and nothing else so…
if you have a problem go see Danny but probably don’t go in the first place!

Beware they will try to scam you.
With all the snow melting and some rain we got. My driveway was a muddy mess. I had a noise coming from the front of my car and also needed an inspection sticker. So, I decided to take my car to NTB they are right down the road from me. Walking distance plus. That was the only plus.
They told me that I needed new brake pads, front rotors and calipers. Which was going to be close to $ 900. Since I didn’t have close to 30,000 miles on the car I questioned them. They said we will do the brake pads close to $ 700. If that’s better. I said no; and asked them to just clean Where the break were. Mind you before the snow melted there was no weird sounds coming from my brakes. He said yes… Hello, yes cause they knew it was just mud and rocks. They cleaned it charged 3 hours of labor which was only closer to 1. Because when I walked back to NTB my car was out front and not touched.
To sum up this cluster. Why NTB? Would you try to overcharge customers that live within walking distance of YOUR LOCATION? or anyone for that matter?
We are all going through some rough times and we need people to be honest and up front with us. We don’t need to be lied to or cheated on…
I will not use any NTB location for this and I hope anyone reading this will question everything that they say to you…

Poor customer service. Had an appointment for an oil change. Cane in early and stood around in the lobby for 10 minutes, meanwhile some girl was sitting in the office ignoring me. When I asked if she worked here she stayed” I’m not on the clock, I’m here on the computer taking care of personal business” she finally called someone who had the personality of a trash can. Finally had my car in the bay, and I notice them messing with my front tires. I’m there for a oil change, not a front end alignment. The guy comes in and states I need new tires, funny I was just thru the state inspection at VIP auto and passed. He tried selling me 4 new tires but I said no thanks just want my oil change
30 minutes later I had my vehicle back. They didn’t even bother to rotate the tires like they were suppose to
, Don’t waste your time

Great service and educated staff. Felicia took time with me. She went above & beyond to assist me with several automobile needs. I will definately go back for continued service.

I was pleasantly surprised by these guys — two times. The first time they plugged a flat tire for me at no charge, and I didn’t even buy my tires there. The second time I needed to replace a tire on my Toyota Highlander. I did my homework online so I knew what the best price was on the tires I wanted. I told them what I thought was a fair price for the tires and they matched it. They did great work — fast and fair. I can definitely recommend NTB in Seabrook.

friendly staff and great deal on tires, fast service, thank you!

Got a good deal on some new tires. Was happy they didn’t try to push me into buying anything I don’t need as can often be the case with these type of places. I will be back.

These guys are literally crooks. They put unauthorized charges on bills, and sell unneeded services to people who do not know. An old guy was in for a Tire vibration and they tried to sell him a wheel alignment to fix it. I overheard the conversation it was obvious the problem was mismatched tires on the same axle. Shame on NTB for allowing this fraud to continue. I They should be investigated by the state

My husband purchased two new sets of tires online and they were delivered to NTB in Seabrook per the agreement with the online tire company. He called ahead to make an appointment to have them mounted and remove his snow tires. He was told they were not busy and it would only take about an hour. The service was to include balancing and an alignment, if necessary. He arrived around 3:00pm on a Tuesday and waited over 2 hours to have this service done, even though the shop was not very busy at all and the car did not require an alignment. Additionally, they charged him to dispose of 4 tires which he actually took with him. The next day it was my turn. I also called ahead and was told it was not busy. I arrived at 5:20pm to find 3 employees on duty and only 1 car ahead of me. I left for 2 hours and upon my return found the car was still in the bay, tireless. I waited another 20 minutes to have the tires mounted and when I inquired if it was all set, I was told they still had to check to see if the car needed an alignment. Both cars had alignments in October when the snow tires were put on. I told them to forget it and just give me my car back. They almost charged me for disposal of the tires but I pointed out their mistake on my husband’s invoice so they removed that charge and credited me for his overpayment. I was told they «got busy» after I left. But, when I returned, my car was the only one in the entire place. 2+ hours to switch out 4 tires is ridiculous! Come to find out — 2 of the 3 employees decided to take their dinner break at the same time. Nice. I will NEVER go back there again. And if you’re smart, neither will you!

NTB — I hate you.
1)You’re prices aren’t great
2)You’re ‘warranty’ is lame. I payed for road hazard coverage and when I got a flat you replaced the tire. And then charged me for a new warranty on the replacement tire. That doesn’t make sense! Why should I have to buy another warranty?
3)After swearing I wouldn’t go back I did because you are open on sundays when no other tire place would brave to do so. (Cudos to you I needed a new tire on a Sunday). But, unlike every other tire pace you did not return my spare to its neat and tidy compartment (like every other company does!) and instead tossed it in the back leaving the trunk in total disarray.
FAIL