The Home Depot

I’m shocked to see so many negative reviews. I work for 2 contractors take on my own small jobs and do just about every project myself. I prefer home depot mostly because how much Lowe’s sucks. Terrible experiences in there. Specifically this home depot has treated me extremely well and gone the extra. I had one terrible experience a couple years ago. I walked in telling my cousin a story about this kid I knew pan handling and how much he pulled from it, just random bs following a political discussion with the crew and 10 minutes later was asked to leave the store for pan handling. I was 21 with facial hair and in my work clothes. Stereotype much? Then when my dad walked up to the man who kicked me out he had no knowledge of this happening less than 5 minutes earlier. My dad spends A LOT of money there. Eric the snake, haven’t seen him since. Otherwise nothing but good news here. No issues exceptional customer service every time.
Corporate should drop tradition and do a new color scheme. Lowe’s would be out of business is this company just worked on cosmetics.
Sad to see Greg is no longer there, but stoked to see Francis in the flooring department. Only employee I could stand from Lowe’s. Very helpful guy, take all your flooring problems to him.

Tried to have a piece of plywood that we paid $ 40 for cut down another inch after they didn’t follow the measurements we had asked for and was told no. Never going back.

This is a sad commentary on how customer service is handled in the modern era. Story goes like this…
First, I am a Home Depot shareholder (ticker symbol HD) but I now ship at Lowes only. Why? Well, I went to this Home Depot in Seabrook to get some replacement o-​rings for a commercial grade 3 bay sink. I brought the faucet piece with me to assure I got the correct diameter o-​ring, to test fit in the store. All is well, I found the o-​rings I needed, plus a few other things I didn’t know I needed until I saw them, checked out, and went on my merry way. When I returned back to the restaurant to install the o-​rings and re-​install the faucet, only to realize that I had forgotten it in the shopping cart.
I immediately call their customer service desk and speak to a woman. I explain exactly what I did and used these EXACT words «Hi, has anyone turned in a faucet part for a stainless sink? I was just there about 40 min ago and I left it in the shopping cart and I cannot replace it, it is important that I find it, so if you could look that would be fantastic.» I was clearly expressing urgency as to the importance of this part. She said she would look, and to please hold. She picked up and said «no, nobody turned anything in.» I then asked her a favor. I said «Okay, thanks. So I left it in a shopping cart right outside the exit, it was grouped with 3 other carts in the same area, straight out the door if you exit from the left. If you could please, go out there and see if it is still there. If it is, please grab it and hold it at the customer service desk for me, that would be huge.» She said «Ummm, okay.» Not very confidence inspiring of a reply but she did agree.
40 min later I arrive. I walk up to the exit, there’s my shopping cart, right where I left it, faucet sitting in the bottom of the cart. Nobody moved a muscle.
What a shame that we have become this way. I am up about 22%, I think I will sell my shares and buy myself something nice, or some Lowe’s stock (symbol LOW.)

I came into the store looking for waterproof /​weather resistant paint for metal, and the sales associate was very helpful and friendly. When I told him I wanted to paint plain weather vanes, he seemed very interested in my project. He said that, as a teenager, he’d made a weather vane too. He showed me the Rust-​Oleum paints and primers and explained my options — if I wanted to go all out or if I wanted to take shortcuts.

I will say, this was the cleanest Home Depot that I had ever been it. Spotless.
I went in looking for a specific Quikrete fast setting mortar repair and was advertised as being stocked online.
Upon arriving, they were out of this one mortar, (of course) and one of the store employees recommended to me another brand made from «rapid set».
This was not even close to being a comparible product.
This was basicly large pebbles in a mortar mix to fill large holes. Not for finishing work or as a topper as i was using the other.
Just very frusttraining because I was in the middle of the job and ran out and this set me back well over 2 hours of my time.
Lesson, have enough so that you dont need a home depot reccommondation from this place in the concrete department.

Typical Home Depot location. I did find some particular painting supplies that I needed that some other locations did not carry.

I previously bought a kitchen there and also dealt with Don. He was marginally helpful, not great, not terrible. This time I went in with a design, already finished, and asked him to price a line of cabinets based on this design. I am ready to buy, cash in hand, and all he has to do is price the cabinets, no design work on his part. I have called twice, and both times he has acted as if I had assigned him some kind of herculean task, and seemed very put out by the whole thing. I feel terrible to have inconvenienced him by asking him to do his job! I think I will buy the cabinets elsewhere. The store down the street (Fairview Millworks) carries comparable cabinets, and Cheryl there is courteous, knowledgeable, and promptly returns my calls. Even though, no doubt, I will pay a little more, I think I’ll buy my cabinets there, as obviously Don doesn’t want my business.

I had purchased cabinets from HD in Seabrook NH for my kitchen and bathroom. Nothing expensive or fancy, but they were sufficient for a first time home buyer’s renovation. It was really the design assistance of Erik in the kitchen design department that made a positive experience. Then I decided to outfit our office with cabinets and I had the misfortune of working with Don from the kitchen design department.
Don may be the most bizarrely unhelpful sales/​design person I have ever encountered. Sadly Erik was out the day I went for my initial consultation and I stuck with Don. If Don is the only designer when you arrive… run. When my mother, fiancé and I sat down with him he spent the majority of time muttering and acting like we put him out asking for him… ummm…to design. We weren’t new at this and brought the accurate measurements for the small office project, yet Don was really put out. He bemoaned the HD computer program the entire time and added an extra hour to our sessions with his one finger typing. During the first appointment my mother and fiancé had to walk away to avoid strangling him. At the second appointment, I got in a fight with him about having the small number of cabinets shipped to the store for my pick up rather than incur a $ 175 shipping fee. NB: the managers always approved my picking up the cabinetry so don’t let Don convince you it will take a lot of convincing to let you do that.
Bottom-​line if you are using the HD cabinet design services at this location DO NOT WORK WITH DON.