JoS A Bank

Unfriendly, rude, and sneering lady manager.
I felt unwelcome the whole time and did not take kindly to being talked down to in a condescending manner.
Decided not to buy anything due to the unacceptable customer service.

I have been to other Jos A Banks in the past and have ok service. However, my wife and I were getting married and I decided to rent my tuxedos at this location. I went in with all my groomsmen and my first impression was awesome. Brittany helped us and was fantastic. She is passionate, nice, and can tell she tried to provide excellent service. She took care of the fittings and we left the store. When we came back to try on the tuxedos, again, Brittany was very helpful. Her coworker however, was very unprofessional and we all got the impression that she did not care to be there not to help her customers. This coworker was even being rude and demanding to the only employee that seemed to work hard there, Brittany. After the mess we dealt with, we left until I returned to try my tux on one more time to make sure all was good with the adjustments. Guess who I had the pleasure of helping me, this dreadful coworker of Brittany’s. She had no idea where my tux was and I had to go in the back and find it myself. Tried it on, hung everything back on the hangers figuring the employee would pack it up all nicely for me. But no, she blatantly and rudely said, ok put it back in the bag. I bit my tongue and did it myself. She mentioned she doesn’t even know how they go in that the warehouse provides them. I do not care where they come from, you are in a customer service industry. Figure it out! Then, it gets worse. My brother then goes to pick up the tuxedos on wedding weekend, and NOTHING was ready to go. Tuxedo bags were not together, some bags missing jackets, etc. my brother waited until all was put together. Finally got everything ready and my brother frustrated having to waiting a long time, left with the tuxedos. It gets worse. Luckily, for the amazing Brittany, she had called me to tell me that a tux was left behind. Thankful she called, I was furious that the store couldn’t properly put all the tuxes together so we just could stop by, pick up, and go. I had a friend pick up the last tux for me. The store manager, Bethany I believe, should not be a manager. Not accommodating or friendly. I hardly write reviews but this less than poor experience deserved to be put on blast. I hate writing badly about stores but this store, without Brittany, should not operate. I called the region supervisor to give my thoughts and he sounded apologetic, but obviously did nothing he said he would. Not expecting anything but a letter of apologies or some type acknowledgement or follow up would have been nice. Brittany however did send me a congratulation card which was very awesome. I feel for her she has coworkers that seem to not give two ***ts about running a store. Thank you Brittany and I hope This location can get their act together.

I remember going to the Jos bank on seal beach Blvd with my dad and it was a bad experience. I ended up selecting four items with the help of one of the lady managers. She was t very patient and wasn’t very helpful. I felt that she was just trying to get me in and out as fast as she could while making sure I bought a few items. When I got up to the counter, three of the four items were magically more expensive than she quoted me on. I was ticked that she said one thing but the cash register said something else.
The quality of clothes isn’t very good either. I guess you get what you pay for. I bought two pairs of slacks and they both started to slowly rip open at the crotch within 6 months. I finally had to toss them.

Absolutely the worst tailoring I have ever experienced. I chose to spend additional money to have the two pants altered at a shop I know well. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

This place has a low rating for a reason. The employee that helped me was more interested in making a commission on my sale than getting me what I wanted. She pressured me into purchasing something I didn’t really want. I had to special order it because she said it was only available that day for the price I wanted. They said my jacket would be in within 6 – 7 business days. They never called me back. So I called them after 7 days and they were rude on the phone, that I was bothering them before they had called me. They never called me back, so 2 weeks later I called again. They answered and said they had called me and left me a message. Which was untrue. They never called. I came in & asked to return the jacket because it wasn’t what i wanted. They gave me some grief about making the return. Then 48 hours after making the return, the funds never appeared in my account. I called them to notify them of the situation. They told me to keep waiting. I highly recommend you take your business elsewhere. Also be warned they don’t have a good selection for guys that are larger than average. You can be sure I will never step food in a Jos A Bank for the rest of my life. Also, they ask for your email in order to purchase anything. And they spam you no less than 10 times a day. I have unsubscribed over a dozen times & I still get 10 emails a day. Really disrespectful.

I came in for a gift exchange for numerous items with no receipt. Amazing service! David was so helpful, I was out in less than 15 minutes. It was a shopping pleasure to say the least. I will definitely recommend him to my husband and four sons.

I MAY start looking elsewhere… I recieved 4 shirts as a christmas gift and went to the seal beach store to be MEASURED… just in case…
receipt in hand, she measured me and said, «all FOUR of these shirts will certainly fit you».
WELL, the french cuff (with cuff

I cannot say enough about David. He was very professional and knowledgable and helpful. Great selection of suits.

I buy all my clothes from the JoS A Bank store in Seal Beach, CA. Everyone there is attentive and goes the extra mile to make the shopping experience great! If I need something in a hurry they have it shipped right to the store for me to pick up. They call me immediately when my order drives. The tailor is excellent also.
If you want quality clothes stop by there store at 12 221 Seal Beach Blvd Seal Beach, CA

Been here twice in the last couple of months. Both times same outcome. I asked to try on a shirt in a particular color/​fit so I could see what it would look like. The manager was displeased to take out the pins for me to try it on thus I walked out of the store. If you aren’t going to let me try on your shirts then I’m not buying anything from your store. I thought the first time was a fluke but when the same thing happened the second time (with a different manager) I knew this location was poorly managed. I went to the location at Bella Terra and they were more than accommodating to my request. Take my advice and avoid this location!

Had some adjustments on slacks made last year by the store which came off great. I recently had some adjustments on a new order which did not come off so well.
I went back to the store as one of the adjusted slacks did not fit properly and was told immediately I had to dry clean them. I let them know I had only just tried them on and after some hesitation that ended up being acceptable. After trying on the slacks I let them know I did not like the length at which they were tailored. The woman working at the store tried to argue with me that it was adjusted properly and was very rude about everything. Not stepping in here again and I was a regular customer who had received good service in the past. Lesson learned… Always try on the clothes after the adjustment immediately!

Thanks Jos A Banks, you gave me an amazing deal on my 3 suits.
Thanks Paula and Sean Patrick for excellent customer service!
At JAB you can find men’s suits to meet your everyday business dress needs, in a variety of styles, materials and colors. Their 42″ Longs fit me like they were tailor made; they have an uncompromising fit and they make me look good.
I would recommend JAB to anyone who wants a premium suit and premium customer service.

I think overall the store is nice with great prices. I can not believe though they price the clothes so high and then when they are having a sale they have a huge mark down which is quite amazing, but oh well right. I bought a nice leather jacket and that was awesome that was $ 600 dollars and it was $ 150 dollars. I love it a ton that I wear it all the time. It was my first time at Jos A bank

If you’re a larger gentleman like myself that can’t find a dress shirt with 18 ½ neck, ³⁴⁄₃₅ that’s not some ghetto-​ass rag you’d find at the $ 99 suit store at the mall, this is the place.
I generally shop at Men’s Warehouse, as the quality and price are acceptable, although I find the staff tends to «over upsell» and the turn time for alterations is generally a week, definately not the «next day» testimonals you hear on their advertisments. Not so here. Came in after a deporable dining experience with Mel’s Diner (see review) and I was in the market for a white dress shirt, 18 ½ neck, ³⁴⁄₃₅. Five minutes with Ellen Rephan, assistant manager, and $ 70 later it’s in the bag.
Granted, I agree with Euno that this place definately caters to a more affulent cliente (I wish I stood among them!) and the selection is very conservative. Quality is outstanding for the price, selection of shirts at this locations seems a bit lacking than Men’s Warehouse, but the staff will not upsell you. I came in looking for a white dress shirt and that’s what I left with.
Other point to mention is the back of their business card has info for coat and shoe sizes, dress shirt (neck/​sleeve), pant (waist/​length) and sport shirt (S to XXL), nice to have if you’re going to visit another clothier. I also received a catalog (again, very informative) with more selections.
Again, very nice business class attire establishment, you’ll pay a premium for the quality; no ghetto-​ass mall/​outlet crap here!