LOFT

The merchandise was cute but I browsed for 15 minutes before any of the sales people acknowledged me. They even walked right by without a greeting. But when they finally did decide to greet me they were friendly. The prices are over priced but since everything was 40% off, the prices were «regular». I like the location. It’s convenient. I like the fact that I don’t have to walk through a mall to get to the store.

Like Summer C. I am overly obsesessed w the loft. The casual wear is perfect for my teaching job and for going out with friends. I love all of the staff there… I feel like I am among friends. They help just enough but, not too pushy. I can definately find something I like every time I go in… the problem is I like too much of it!!!

The last few times I’ve popped into this store, they had sale signs posted in various areas but not in the Petites area. I had to ask someone what’s on sale in Petites, and was told to bring any items I was interested in to the cashier for a price check. That’s sort of backwards to me… I like to know what’s on sale to help me decide what I’m interested in! Anyway, it’s not a big deal but it is inconvenient and I don’t understand why the management can’t put out a few more signs during sales. This has happened more than one time so it was not an isolated incident.
Another thing… the store is small so while it’s easy to navigate, there’s not a big selection. And if you shop in Petites, good luck… the area is very small and almost no selection.

I love the clothes here, but I feel as if the Loft brand is being hijacked by poor customer service. I’ve visited this location a dozen times and I’ve never been greeted as I entered.
While I admit I don’t like being hounded or pressured as I shop, a simple acknowledgement would be nice. Tonight after browsing the store for 20 minutes, not a single soul acknowledged my presence. Even as I was checking out, the cashier didn’t say a word to me.
I’ve had merchandise credit now for about a six months, and as soon as that is redeemed, I will rethink whether I visit this location again.
Unfortunate customer service = unfortunate sales.
Update: June 2014
Okay I returned to this location to redeem my store credit. And the workers were welcoming and pleasant! If they continue down this path, I will happily change my rating.
One thing that kind of bothered me (and this has nothing to do with the workers), but there are sale signs that say «everything 40%!» No fine print or asterisks to be found. And yet when I checked out, I was told all Lou and Gray items are excluded… kind of a bummer.

I like this store. It’s in a very convenient location. I’m not a super fan of the Loft because they carry mostly casual clothes so if I want to or need something more dressy I have to go else where.
I don’t really like that Ann Taylor overall years back changed there pant line. I don’t have a lot of «Junk in my truck» but my truck is not empty. Thus I need pants that fit the southern region.
The staff is always nice and friendly. And since I’m hard on sunglasses I’m glad they always have the 2 for $ 50 sale on them. That’s a reasonable price when your constantly dropping, scratching, or crushing them in some way.

This Loft is very neat and tidy. The workers there are mostly helpful, especially Chelsea! She helped me find everything I needed and offered to get new sizes in similar designs to what I liked. I had a pleasant experience here and will definitely be going back, especially for new business attire!

I get constant email reminders to check out LOFT’s sales, so I finally moseyed my way in. I generally find myself in the area on Sundays, for some reason… Hmm, I’ll have to reflect on that further. At any rate, their email offers are pretty remarkable, but this season just wasn’t doing it for me. I did a quick lap of the store and was on my way.
In the past, the salespeople have been very helpful, and the clothes very cute. I favor it for my work wardrobe, cute and feminine without being too matronly or older than I need to come across.

Shopping here is always fun. When they have a sale, they really give you a SALE! You can’t beat the quality of their clothes. The material and designs are really classy and good. Accessories are pretty too. I like their bags too which last a long time without tearing or straps breaking. Staff is very friendly and professional. I love LOFT!

The employees need a lesson in customer service. No greeting or even eye contact upon entering. Two saleswomen talking to themselves while folding clothes and again no conversation or offer to help or even a pleasant exchange, hello… Major fail. I would not have bought a thing here if I had not had a store credit. Clothes are way overpriced, boring and nothing special. Won’t be back. They could take a few lessons from the employees at Coldwater Creek!

I’m TOTALLY with Jane L. I like the clothes and selection, and especially the sales section, but I do not like their service. I’ve been there several times, and the sales people aren’t particularly friendly. I don’t know if it’s because I usually wear jeans and a t-​shirt, or because I have a baby with me, but about ²⁄₃ of the time, I’m completely ignored the whole time I’m shopping. Of course there were a few times when i’ve gotten the attention I deserve (hahaha), and I tend to buy more when i get the attention, so customer service works!!! I’ll still shop here because I love the clothes, but I keep my customer service expectations low so that I won’t be disappointed anymore.

This Loft is relatively small, making it very easy to navigate the store. The sales people are nice and not at all pushy. Check out the sales rack when you go; they have some great deals. I bought a tank and pair of jeans for $ 4.88 each!

Officially overly obsessed. Seriously I have issues. I shop here maybe once every couple weeks, maybe even more. The selection is great, from new arrivals of tops and dresses, to the racks of gems on sale. I love mostly everything they have here! Some of my favs are the vintage tees with cute embellishments/​sequins, the casual dresses that are perfect for a bbq or summer wedding, shorts that pair well with a cute top and flats, etc. They have the best jewelry too! I have bought bracelets in every color offered, earrings, etc. Seriously, everything here is SO FREAKING CUTE. Or, maybe it’s just my style :)
Prices can be expensive, but their sales rock! Usually they have an additional 50% off on already sale items, hello super-​discount!
Employees here are friendly and eager to help make the shopping experience efficient and expensive. :)

Worst customer service!!!

thanks to our new dress code at work, i got to go shopping today. i’ve been eyeing this ann taylor loft since it opened a few months ago, but never «needed» anything. today…$ 135, 4 items and a new credit card later, i go home.
i like the loft because they have casual work wear… items my all time favorite store for work clothes (the limited) do not have (i.e. khaki’s, casual dresses, etc.). prices are pretty high IMO, averaging $ 40 – 60 per item, but i shop the sale section. i also love that they have a petite section, because at 5’4″, the pants fit me perfectly (to wear flats with) and the capris are actually capris… not high-​waters.
located in «the shops at rossmoor», this loft location is super convenient to get in and out of. no need to go to a mall and deal with crowds or people.
i must say minus a star for no one checking on you in the dressing room. i had to put on my regular clothes to go back in the store to get an item in another size. AND… the guy who offered to start a dressing room for me, didn’t even realize he helped me as when i when to pay, he asked me if anyone was helping me today. duh!