Skincare By Koleen Budney

Koleen is the best at skincare!

We were both on time for my appt. Colleen was very personable and professional. I had a great facial. I rescheduled. Looking forward to my next facial. So surprised by the reviews I read. They certainly didn’t have the same Colleen and experience I did.

I had an appointment with her, I messaged her and let her know I was running late because of traffic. She said that she couldn’t take me late so she rescheduled for Friday. She text messaged me on Friday saying she was looking at the wrong schedule and asked if I could come on Saturday instead. I showed up on time to a locked door. I called her, no answer. I text her, no answer. I text her again, no answer. I waited in her very hot hallway for over 15 minutes. Finally I left. Very disappointed.

I was very impressed by Koleen she is very knowledgeable and answered all my questions about my skincare. It was a breath of fresh air for to tell me what I was doing wrong for my skin type and how to correct my skincare regimen. I definitely will come back. Give her a try you won’t regret it.

I found my new savior. She is amazing!!! Highly recommend her to anyone looking to improve their skin or ask questions about products.

The facial itself. Sucked. Im so sad to write a bad review because i was looking forward to my facial! Being a skin care therapist my self, i expect a lot from another professional. (or lack there of) She was completely unprofessional. Considering this is your own business, you should be a little nicer to your clients! When she introduced me into the room, I hadn’t stepped in yet and she was already talking!
I bought my facial through groupon, so i guess i shouldn’t expect the 5 star treatment since I got this facial at half price! Anyways, one word of advice, when you’re a therapist. You should never leave your client and rinse out your bowls! That is the crucial time to give all your attention to your client. Who does that? On top of that, her facial and massaging skills sucked. No décolleté work at all!!! I think she massaged the top of my shoulders? ugh! I wasn’t relaxed and was just hoping it would be over already. oh, and her customer skills definitely need some work. She seemed rude and condescending. Needless to say, I will not return for a facial.

Koleen is great! Very knowledgable! Not only did my skin improve with the hydrafacial but I got 60min of pure relaxation!!! I definitely recommend her services

I met Koleen through a groupon. I received a radiant facial along with good advice on how to better care for my skin. Koleen was professional and full of helpful information. I am so pleased with my experience I have set 2 more appointments with Koleen and will continue to frequent Skincare by Koleen– She was so generous with her knowledge and I couldn’t be happier–

I will agree she is not warm and gushy but she knows her stuff. I do not want someone to talk to me while I am getting a facial or before the facial. Once I was on the table, she immediately analyzed my skin and made suggestions. She told me what she would be doing during the facial. Whatever she did and used was great. My skin was absolutely fantastic for a few days after. At the conclusion she sat with me and gave me recommendations of what to do in regards to diet and products to help keep my skin looking good.
Scheduling the appointment went well for me. Koleen was fine on the phone and was patient while we tried finding something that worked with my busy schedule. I was a little late and she did not have an attitude about it. The only downside for me was that there was no massage. I really like those with my facial. Koleen is one of the best and I will go back.

I treated my girl to a facial (that’s what good boyfriends do) I planned to just drop her off and split but sure enough I got talked into staying and better yet trying out the place.
I gave it a shot and unexpectedly I got compliments on my skin just after one treatment. The staff was friendly and fun. Now I’m no pro but my girl seemed to be pretty happy and I couldn’t really complain. I would recommend the place simply by their professional appearance, great attitude, and service.

I’ve just returned of my first of what I believe will be many facials with Koleen. Setting the appointment was easy and Koleen was very polite and helpful on the phone. The facial was great and my skin feels like new. Koleen offered helpful tips on how I can take better care of my skin. The room was comfortable with great smelling candles. Koleen has a variety of services and I believe her prices are reasonable. Very positive experience!

I found Koleen on Groupon about a year ago and have been hooked ever since on her services. I drive over from the South Bay just to have her work on my skin because she is one of the few estheticians that has been able to get my acne ridden skin under control. What I love best is that she doesn’t just offer you a cookie cutter facial she looks at your skin and then recommends a facial that fits your skin needs best and has even gone out of her way to purchase tools to use during my facials. She has also been really flexible with my appointments since I come so far and am always juggling work. Her services are on the more expensive side because she uses high quality products and spends the time to give your skin the attention it needs, so it helps to be prepared for that. For me it has been completely worth the money to get the results.

Unbelievable! I received an eMail from Ms. Koleen Budney yesterday to inform me that she is going to have her attorney contact me due to my unfavorable review I placed on Unilocal.Really Ms. Koleen Budney?! You don’t think you are confirming you have some challenges in the customer service department? I don’t appear to be the only one with a negative experience. Are you having your attorney/​lawyer call each person who writes a non-​favorable Unilocal review?
This is what Ms. Budney wrote:
Hi Mayra,
I noticed your Unilocal review today on Unilocal.I do believe all your statement against me and my business are slander so you will hear from my attorney about this situation.
Yes, I did move locations all new location stuff is current and show current address. I never at any time blamed you. I always ask my clients where things are showing so I can correct it.
In regards to you making the appt, yes you called. I do not return calls if clients book online 30 min later everything is documented in my phone and online system.
You will be hearing from my lawyer.
Koleen Budney

Very rude on the phone. I called to set an appointment and was immediately turned off by her abrasiveness and an obviously offputting (certainly not friendly) tone when I asked about making an appointment the next day because I was thinking about buying her Groupon deal. She was very unclear in her availability so when I asked to clarify, she sounded obviously annoyed. Not someone who sounds like a relaxing person to go to for a spa day. Didn’t even want to try. I’m going to make sure to never get services here.

I wish I had read these reviews before purchasing two facials on groupon. I have emailed her to schedule an appointment. Every day that I suggested she had no available appointments. However, the days that I could not come she had openings. I have since sent a follow up email and have not received a response. After reading these reviews I am not surprised.

I would rate the facial itself decent-​good, I’ve been getting facials for more than a decade and it was an absolute steal for the actual facial. She did cleanse well and did a few extractions.
During the facial, I told her I was there to take care of my skin because I was getting married in a few weeks. I told her where I was getting married, blah blah blah. She said she went to a wedding there and it was just ok, that they didn’t have enough lighting, they didn’t spend enough on flowers, they didn’t have a dancefloor monogram, etc etc. I found it kind of rude to speak negatively of someone’s wedding that they spent tens of thousands of $$ on. And I found it rude to say this to me, a client you don’t know, who may or may not have the aforementioned «necessities» of a wedding. I’m not overly sensitive but I really just wanted to relax during the facial and not hear her judging other peoples weddings and feel like she was judging mine. I could just imagine what a bridezilla would have said to her.
To be honest I just wanted to leave because I was annoyed at her comments, but I just stuck it out. Again the treatment itself was decent, but I value the customer interaction part more. I don’t think I’ll be back.

When I found Koleen’s Unilocal page I was beyond flabbergasted to see all these negative reviews. I feel I need to set the record straight or at least let people know what my experience has been. I found Koleen through a groupon or living social deal, I forget which one it was because it was such a long time ago. I have received many a facial by lots of different estheticians but never have I felt so spoiled for such a reasonable price until I met Koleen. You will notice if you have bought more than one facial on groupon or living social that they never include extractions and although disappointing I had become accustomed to the fact that if I did not pay the regular full price for a facial I would not be receiving this special procedure. When Koleen did the extraction I was happily surprised that she did not leave this crucial step out. My facial was so amazing not to mention she pampered my hands and gave me a little shoulder & arms massage that I am now a regular client and I delete all groupons, living social deals, etc. that say facial in the subject line without even opening the e-​mails.
I cannot wait to see Koleen every month and get my facial since that 1^st initial meeting. Facials are now a regular part of my beauty regimen and whereas I used to think of them as a want I have now shifted to think of them as a need. I would choose a facial from her over a massage any day. Also, I bought my mom the hydrafacial for Christmas and she loved it so much she has since became her client as well. I 100% recommend Koleen.

Wow I just received a call from Koleen herself threatening me! Saying my review is defamation! She called me trying to make excuses for her poor customer service stating that she had a family emergency which if she would have told me that obviously I would have understood. HA just received a text message saying that I will be hearing from her lawyers! I never judged her or reviewed her on her services just her customer service. I wrote my review based on truth and honesty and I was obviously not the only one who had a bad expereince with her customer service.

For the actual facial, I give her 3.5 stars. It was decent.
But I would NOT recommend her or go back to her because of the poor customer service.
1^st appointment: I asked her if I was in the right place (because the sign doesn’t clearly state that it’s Skincare by Koleen). Instead of saying yes or no, she corrected the way I said her name (it’s not Coleen). My mistake but she didn’t have to be mean about it or give me attitude. After I realized I was in the right place, she did not greet me. She gave me a clipboard of questions to fill out and left the room. She complained to me how I was the last client of the day and she had a long day — she really did not seem like she wanted to be there even though this is her own business.
I wasn’t satisfied at all but I bought a groupon for 2 facials so I thought I might as well give her another shot.
2^nd appointment: She had to reschedule and told me the appointment time to come. I showed up about 10 minutes early and realized she hadn’t opened up her shop yet. I thought she might be inside but the door was locked. I waited outside for 15 minutes (which is now past the appointment time) and finally I see her come in to the parking lot. So not only does she reschedule to the time she wants, but then shows up late.
When she shows up and sees me waiting at the door, again, no greeting. She enters the door herself and doesn’t even hold the door open for me. Pretty much, it was even worse the 2^nd time around. No small talk. She seemed like she was pretty much being dragged to be there.
It’s one thing if she was an employee at someone else’s business but considering this is her own business, I do not understand how someone can put such little emphasis on their customer service, especially since she is in the service industry!
Bottom line: If you want someone friendly and nice, do not go to her. I was thinking so much about how rude she was during my facial that I completely did not enjoy my service. That is not the way it should be.

I saw Koleen today using a LivingSocial and am impressed. She did a great job with my skin and gave me a lot of recommendations. I will likely return.