A New Image Dental

Love the horrible stars for this place.
First I give them five stars because they take crappy denti-​cal which is pretty difficult here in Monterey. Unless you have two years to wait to be seen.
Second the cat lady assistant is funny and awesome. She informs you of everything happening and held my hand the entire time I got my impacted tooth pulled.
Third the chick with the braces is kind and gentle super understanding; also explains EVERYTHING.
Fourth Ashley the receptionist is the nicest lady you’ll ever meet.
The doctor is hella cool once you figure out how to communicate with him. He called me twice to check up after my abstraction because it was so painful and difficult.
This is a great dentist– just like any medical office if you get a diagnosis before forking over a ton of money you should always get a second opinion. The nicer you are the nicer they are.

Though the receptionist, Ashley, is wonderful, Dr. Wang (the dentist) and his assistant are terrible. If you have the option for going to someone else, take it. For my cleaning, Dr. Wang never even used any cleaning tools — just looked in my mouth, and then had his assistant polish. I’m someone who likes to be informed about my treatment, but they acted very annoyed when I asked any questions about all the work he wanted to do (including implants and a bridge, which after much research and consulting other dentists, I’ve discovered is totally unnecessary), and I basically wound up giving up. They had forced me to pre-​pay for a procedure that he then realized he couldn’t do because he didn’t have all the necessary elements on hand, and when I asked for a refund, they insisted I pay the $ 7 fee from their credit card company. I hope I can find another decent dentist who takes detical in the area.

I’ve never wrote a review for a business before, but I feel like I need to this time. This was the worst dental experience I’ve had in my life, and it was only for a cleaning! One of the girls took probably 20 X-​rays on me, she had to redo a few, and was acting like I was the one doing something wrong. Dr. Wang was very rough, knocked the glasses off of my face, and continued to work, and kept putting his fingers in my eyes! It was so uncomfortable, and I did not trust them. Definitely would NOT recommend this place.

Horrible experience! Do Not go to this Dentist! Dr. Wang is terrible! Very rough, very rushed, not compassionate at all! doesn’t listen, can’t understand him! He screwed up on 2 fillings that I have to get re-​done. I now have to have a root canal, asked to get my records for a second opinion and he got very strange, and paranoid, saying he did nothing wrong. I had nothing but problems for months after seing him. He is a jerk and should not be in practice! His staff is friendly but seem to have a hard time understanding him. And doesn’t have the same staff from months ago, that’s not a good sign at all! He’s like a crazy mad scientist of dentist gone bad!!!

I don’t agree somebody comments. I like Dr. Wang did dental work for me. He is very nice and gentle. He do speak English very well. I heard he was awarded America’ Best Dentists 2015 by National Consumer Advisory Board. I do recommended Dr. Wang to all patients.

Worst dentist I’ve ever been to in my life!!! Dr. Wang is very rude rushed through to get you in and out. Doesn’t communicate and see if you have any questions or concerns. plus it’s so hard to understand him he doesn’t speak English. He’s just not nice at all. The X-​ray thing sucks they couldnt fit them in my mouth and it hurt so bad. He did a cleaning in my mouth and some how chipped my tooth I went back in to tell them and the whole staff including the dentist laughed at me and didn’t care what I had to say. I walked out crying had such a terrible experience here. Don’t recommend this place at all.

I want to point out that the staff (the receptionists and assistants) were wonderful! They were incredibly sweet and welcoming. Although when it came to see the actual doctor (Dr. Wang). I have to say I have never been treated so terribly. I was always very comfortable with the dentist and now I see why dentists have such a bad reputation. he was very rough and he hurt me. He barely said a word to me, he wasn’t communicating with me on what was going on, and when he did speak to me I didn’t understand what he was saying because he barely spoke any english. I felt like a bother in his presence and I felt like he just wanted to get rid of me as soon as possible. I can honestly say I will not be going back. and I don’t recommend anybody going there EVER!

I had a root canal. They were very helpful.

I have appointment 4:15 pm. But now is almost 5 pm. I have not gotten any services. If you don’t welcome people who use Medi-​Cal, please don’t accept it. I should know better that they treat people differently.

The dentists here are very experienced and are pretty friendly (for the most part). It’s really helpful !

I have been to dentists twice a year all my life and never have I been treated as badly as I was in this dental office. I never understood why people hated going to the dentist before, but now I do. They were downright rude and laughed at me, acting like it was my fault their cheap x-​ray sensors (that I had to hold together) did not fit in my mouth, and then then they tried to rope me into additional procedures that I didn’t need. Needless to say, I will not be going back, and I advise others to steer clear as well. There are plenty other options out there.