Autozone

Ordered a part by telephone while racing at Laguna Seca. They said they’d have the part by 6:30pm the same day. They were extremely slow and difficult to hear on the phone — it took about 30 minutes to get it ordered. One of my team went to collect the following morning; and they didn’t have the part. When I called to cancel the order they refused without me physically visiting the store, which I did not have time to do being that I was engaged in a motorsport event. Terrible customer service; will be avoiding Autozone from now onward. Credit card dispute has been filed.

Had some issues with my car battery and the staff helped me out even though they were almost closed. Really appreciated the professionalism and good naturedness in a fairly stressful situation that could have left me stranded in the middle of the night.

If you need the staff to help you at your car, don’t ask unless you are a woman. My husband just asked one of the staff for assistance and was told that they don’t do that. It was a real downer watching the same employee change a light in the car parked right next to us.

Came in for a transmission sensor part for my car. They did not have it but told me they could get it in that evening from another store. I came back that night and it was not there.
I had already paid for the part, so I came back again after work the next day and they were able to find it.
When I tried to install the part, I discovered it was the wrong part. I returned to the store and they tried to tell me that I had ordered the wrong part. I showed them the one off of my car and the receipt that showed the name of the part and a photo from the manufacturer. The clerk then admitted that they may have made a mistake in the part number. They did a rush order and I had my part in about 3 hours from a nearby store.
I like Autozone. Have had good service and good prices for many years from them. I like their iPhone app and the ability to store my vehicle info on the app to look up parts.

Great customer service. My husband and I decided not to go to BMW and spend a couple of hundreds of dollars for a new battery. Purchased battery and staff was nice enough to let us borrow tools to change the battery. We mistakenly closed our trunk where the battery is located and the staff was kind enough to pull up one of their trucks to jump start the BMW from the alternator! How awesome is that. Despite the rain and massive crowds in the store they managed to help us out!

Very helpful and nice staff. I went in to purchase a bulb for my headlight and they offered to assist me with it on the spot! It was nighttime and driving with one headlight is not safe. So an employee changed the bulb in less than 5 minutes.

Back when I was 18 – 20 years old and a college student, I worked at Auto Zone as a part-​time Parts Service Manager. I can honestly say this Auto Zone is top-​notch. The crew is extremely helpful, and every time I’ve needed a part it’s either in stock or available to be transferred from another store within a couple hours. I pretty much do all my own handiwork on my Jeep, so having a resource I can rely on to give me the right part at a fair price (even compared to online sources) is a real benefit. This place is great!

fluids, filters, wiper blades, w/​o pretense. Check the price of AZO since ’08…here’s ur sign.

Kudos to Auto Zone & Unilocal!
Dealership told me I needed a new battery, although I have had no issues. Auto zone gave me a free battery check and confirmed the «Bad Battery» diagnosis. I had read Unilocal reviews praising good experiences with Auto Zone; so I came here. Thank you for the new battery! Thank you for putting it in, for no additional charge, on a Sunday no less. Thank You for disposing of the old battery, for no additional charge. I appreciate your kindness!

Super clean.
Very friendly woman manager was
incredibly helpful while not making
me feel like an idiot.
More women should work at car places
half the world are women!

Always top notch service from these guys and they seem to almost always have what you need in stock. The staff is always very nice and friendly.
They also have a great selection of tools if you run into some problem late at night. I’m actually surprised how nice some of their «greatneck» brand of tools are. Not that I go around buying only Snap-​on, but I do tend to be fairly discriminating in my tool purchases. Nevertheless, I have found a couple of little tools from Autozone that are very high quality. The large breaker bar especially was very nice quality for the little money I paid for it. I also picked up one of the most handy pair of diagonals I own there for little-​of-​nothing ($ 2.99!).
Glad to see Autozone in our town. Keep up the good works guys.

Quick service here. I stopped in because a friend’s car had a «check engine» light. Last time mine went off I learned that it just needed a new gas cap. Yeah, so $ 7.99 should fix your «check engine» light if your issue is a gas emissions leak.

Mechanically inclined?
Fix things yourself at Autozone. Parts, tools, etc.
The other day the Check Engine Light (MIL) came on in my Civic. I thought no big deal. It started flashing, yikes I better get this thing looked at.
Delima. Wait for some auto shops to open up time for me, or I can go to Autozone, and they will let you check out the same type computer system that the mechanics will charge you between 70 and 90 dollars in the Monty area for, at the price of nothing.
You ask them for the system to get your cars readout, and what they do is take a deposit from you of 160.00, I used my Visa card. As long as you bring the system back with all parts and in the same condition, they don’t charge you.
It was simple, most of the import cars have under or near the fuse panel a little plug, you plug the computer into that on the car, and turn the battery portion of the car on, and the readout prints out on the screen in front of you. Not only that, but it will also shut off that check engine light as well. (of course if you don’t fix the problem it wont help, but).
I had cylinder misfires on two cylinders, with the codes P0301 and P0303. I didn’t need to look it up, I figured the spark plugs hadn’t been changed in a long time. I went back in to autozone, purchased plugs, changed em, and sure enough my plugs I took out were really bad.
All in all, I would have paid probably over 150 dollars for a mechanic to check my car and replace the plugs and shut off the check engine light. I did the work myself, which took all of 45 minutes total, and cost me a little more than 30 $. (I bought the pre-​gapped platinum plugs for my baby).
Awesome. If your check engine light comes on, and you have an import, save yourself 70 or so dollars and go to autozone. If its serious, then take it to the mechanic so you have an idea of what the problem is. Mechanics in this area come up for such mystical charges as unicorns in mufflers etc.
Staff is great here, helpful, friendly and knowledgeable. They were superb. This place qualifies for my automatic one star deduction because it is a chain. However, due to the staff being very helpful, and you can rent the computer systems, it gets bumped back up to 5 stars. Lose the unhelpful staff and you lose at least 1 star.