Floor Store USA

Paul Gottlieb project manager came out and gave me a quote.
Followed up the next day, gave me a start date and had one of their fabulous hardwood experts repair my floors, sand and finsh. They look brand new!!! He was an artist!
I would use the company for all my flooring needs.
Nice to work with a company that you can trust. Paul called several times during the job just to make sure I was happy. That is great customer service!
What a find!!!

I recently had my hardwood floors installed by Floor Store USA and had THE best experience! Jesse & Elisa were awesome! I was on a tight deadline to get final sign off from the city and they did not miss a beat!
The installers who came were on time, courteous, professional and did a beautiful job to boot! They also were very respectful of my property and cleaned everything up before leaving.
If you need flooring done in your home, this is the place to use!

Top to bottom excellent service! Everyone was attentive to our needs and the response time was immediate. Paul Gottlieb, our project manager, would even respond to our questions on Sunday! Our floor was beautifully installed with precision care. We couldn’t be happier with the service and quality product. We would recommend this store without hesitation. Thank you Floor Store!

Very satisfied customer! We had some hardwood floors that needed attention… Jesse really knows his stuff and Lisa was very helpful. I can’t recommend them enough.

Paul was very helpful in my choice of kitchen flooring to replace existing sheet vinyl. After I received a second lower bid, he was able to negotiate his price down to meet the competition. I selected CoreTec click-​in tiles that went over the existing vinyl. Installers were Floor Store employees, not subcontractors, and were very professional, neat, and fast. Assuming the floor is as durable as it claims to be, I will be very satisfied. Excellent customer service.

Great experience. We had tile floors installed in our kitchen and bathroom. Very old house and a challenging installation. Crew took there time to make sure everything was straight and even.

We are so pleased to choose Cypress Cabinets & Flooring America for our living room floor installation. Paul came out the same day and provided a professional bid in a timely manner. He also discovered we were also collecting two other bids and spoke highly of the other vendors. We could tell that this was a professional business and reliable. He explained everything and got back to us promptly after a holiday weekend. We asked to have our project scheduled earlier and the installers made every effort to get our floors installed quickly and with high quality craftsmanship all in one day. My husband was able to work from home as the installers knew what needed to get done with no supervision. We will definitely be back again for our 2^nd level floor installation. The staff are definitely top notch and we can’t wait to work with the team again! Jesse also ensured that our materials were not out in the rain when he delivered on the Saturday before installation. Our floors look amazing! Thanks to a superb team!

Paul our salesperson was very easy to deal with and prompt with emails and coming out to measure for our new carpet. Upon doing an initial search on the internet for Mohawk carpets I was sent a generous coupon which I used towards the purchase of the carpet.
Their installers were excellent and very professional. They were extremely courteous and prompt. They did a nice clean up and they were quick too. They moved a couple large pieces of furniture for us with ease and were knowledgable on how to move them. It was a pleasant installation from the moment they arrived. They have my business.

Floor Store USA refinished my wood floors beautifully. This job requires a lot of household disruption, and they minimized this as much as they could. The workers were prompt, professional, and cared about the quality of their work. My floors are beautiful. Even more importantly, they used ecologically safe sanding and refinish materials protecting the health of all the family members and pets. Floor Store USA came recommended by my carpet cleaner, Pro Dry, and their recommendations have always been excellent.

I chose to work with the Floor Store because of my previous employer’s history with the Ream family and all of their businesses. My experience with the Floor Store was good at first aside from a few frustrating hiccups along the way. Our existing laminate flooring had to be removed because of water damage, and we were told the best replacement laminate flooring was called Garrison Luxury Laminate. Trusting their expertise, we chose our new flooring based on their recommendations.
Sadly this was the worse mistake we made. Not even 2 hours after we had been walking on our newly installed laminate flooring, about 60% of the floor was covered in dings and scratches. I called the next day to report the problem and a crew came out to look at the damage. We were told that the scratches were due to us vacuuming the laminate, since apparently it’s a big «no no» to vacuum laminate flooring (even though we vacuumed our previous laminate multiple times per day for 6.5 years and never once scratched the floor, AND even the company who manufactures the new laminate says that it’s okay to vacuum it). We were given a free Bona cleaning kit (thanks!) and instructed not to vacuum anymore.
Several days of using only the Bona cleaning kit, we were still seeing more and more scratches on the floor. And they were progressively getting worse each day. I got down on the floor and noticed that the «laminate» was actually wearing off in large areas along the edges of the board where they click together. A little amount of pressure from my fingernail is all it takes to scratch the laminate right off. These floors are complete garbage! It has been 2 weeks since the new flooring went in and it’s up to about 90% covered in dings, scratches and holes. There’s no way they are going to last 20+ years like the warranty states.
A call back to the store to notify them of the ongoing issue resulted in a promise to call back within 3 hours with a solution. 3 days later we still hadn’t gotten that call back. We had to call once again, just to get bounced around from one person to the next, to finally be told that a rep would come over to look at the floors in a little over a week.
Initially we were made to feel that our problem was important and would be handled immediately; but that was before we paid the 2^nd half of the estimate. Now that the Floor Store has been paid in full, we are treated like an inconvenience. I definitely won’t be doing business with them again, and I foresee this «rep» that’s supposed to come over next week telling us the same thing we were told last time and that we are out of luck.

I went back to them for carpeting at my new location in Sand City. Once again, they were very helpful and had everything installed quickily.

The Floor Store USA did a great job partnering with Cypress Cabinets on a remodel in our offices reception area. We’ve had this amazing new flooring put in that looks like engineered hardwood but its not. It looks great and everytime customers see it, they like it too. It’s durable and cleans up well. Thanks as well for the amazing new carpeting that was installed on the stairs. Matches the new office perfectly.
Thank you Jesse, Craig, Lisa and the whole team.

Frankly we needed a miracle.
We needed to turn a back bedroom with attached half bath from a carpeted room with an uneven floor into a laminated floor that was perfectly flat. We had two days before the patient and the home hemodialysis equipment she needed arrived. Yes, we needed a miracle.
We asked FLOOR STORE which had done a great job installing a tile floor in the kitchen and main bath a few years earlier to give it a go.
«Go» they did. In two days, the job was done. The room transformed. A beautiful laminate floor. Perfectly even. Perfectly crafted.
I’d give FLOOR STORE six stars if it were possible.

We had the WORST experience ever with the Floor Store (we generally give great reviews and hate to report a bad experience, but this place takes the cake. As reference, we’re long term local homeowners in Carmel). The purchase and original price were fine, but they botched the installation. After removing our original carpet, they realized that they had cut the new carpet too short and had to re-​order. Our floors were now a wreck, and it took a LONG time for them to get the replacement carpet. Worse — their customer service was awful. They scheduled appointments to come and finish the job, and then didn’t show or call to tell us.
Log story short — Be WISE and STAY AWAY.

They have a beautiful showroom! It was fun looking at all the possibility. They also have a warehouse behind the showroom that has remnants and all kinds of great deals on flooring. I ended up getting a few pieces of remnant flooring for my dog’s doghouse. My puppy lounges in style! Even though I didn’t buy a whole floor, I know they would be a great choice for when I’m ready. The salesman I was talking to that day was knowledgeable and helpful, and even showed me pictures of floors they had just completed. Good service and price overall.