Staples The Office Superstore

I called to ask a question about the laminator they transferred me to copy center I was on hold for 11 minutes. Hung up and recalled. I shared that I was on hold for 11 minutes the lady did not apologize and was quite short. Disappointing experience

TL;DR. The workers are unhelpful and it will take you 20 min or longer to get what you need. Take the time and go to the Office Depot in Sand City. They are the best and will get you what you need.
I was in an emergency and I needed two documents printed right away. Usually i go to office depot and get my printing done there because they are really helpful and they help get you what you need in a concise manner. This place, however, does not do that. I thought that I had to go up to the counter and the person would print it for me like at office depot, but to my surprise they had a self-​serve printing service. When i asked where I can get my things printed, she abruptly pointed at the station. This technology was completely unfamiliar to me (you have to get a card, put in a dollar, scan a document barcode or usb, send to printer, then go to the printer, and wait) so I asked for help on how to use it. The lady working behind the counter didn’t even bother. I had to ask another customer on how to use it, and he was confused on it as well but after a minute we figured it out. I got my things sent to the printer, and i was waiting on it to print. I called the lady over to fix the problem, and she begrudgingly asked me to print it again. I said I did, so she checked. She said that nothing was sent to the printer. You know that saying the customer is always right? I told her that It was. She then checked and changed the printer cartridge. I sent two copies because I paid for the copies. I got one printed out, but she said I had to re-​pay for the second copy (12 cents. Nothing to cry about, but its a waste of time and inconvenient). I entered the store and it was completely empty. There was no line. After 20 minutes, I left with papers in hand. She should have helped me out, but this staples center does not value its customers. I do not recommend this place to anybody. Go and get what you need at Office Depot in Sand City. The employees are smart and know their shit, they will gladly help you out there.

Nothing like having to wait 20 minutes for a pick up that should take 20 seconds. I would not advise ordering online and trying to pick up at this store.

Be careful when ordering anything online with Staples. Delivery dates are not to be relied upon and customer service is not the best.

Don’t bother coming here, just make the drive down Del Monte to Sand City to Office Depot. I’ve never gotten what I’ve needed from this place. They’re extremely disorganized, messy, and just plain unhelpful. One thing I’ve learned in the service industry is never say, «no,» yet I get told, «no, sorry, we don’t have that,» every time I go in. They don’t bother to take that extra step.
In contrast, the Office Depot is organized, and the workers there know what they’re doing. Staples is kind of like the sad, red-​headed stepchild of the Monterey Peninsula office supply stores.
Skip over this place, go to somewhere useful.

The people who work here are NOT people you can intelligently converse with. Anything more than a «Hi & How are you» will only lead to frustration. Any hard question like «Do you have this size folder?» will make you wish you had the power to wish these type of people off the planet. What a total wast6e of my time.

This Staples is a great store — very large! I recently bought my printer here and have used their print shop — which you can just email your printed items to directly. It’s right around the corner for my house so when I’m in an emergency for office items I will swing through here because I know they have what I need and it’s easy to get in and out of the parking lot. If I plan ahead though, I have to admit that I will go to Walmart and Amazon as they’re always less pricey even when Staples has good sales. Staff is always friendly and knowledgeable.

So this is not the first time I have gone to this Staples location and previously it was ok. However, today my experience was downright awful. Let me first of all say, when I was younger I worked in retail and customer service and I know it stinks. However, the way I was treated today was downright rude and I will never use this location again. I went in to have a fax sent (which they always did for me before) and although the rep at the Copy/​Fax center had no other customers, I was told it was «self-​service» and pointed to the ancient machines. I replied, «I’m not very tech-​savvy, is it pretty self explanatory??» and she said yes. Not. I had to wait until her co-​worker came back from break and walked up to the counter and asked her co-​worker for help. She was a little more helpful than the first lady, but not much. I asked her the same thing about sending a quick fax for me and I got the same reply of pretty much, there’s our ancient machine, follow the directions and do it yourself. Nice. Again, there were still no other customers at that point. I really needed to send this fax after making my copies so I proceeded to wait in line for 15 mins behind ONE customer who was having problems with her fax being sent. She said the same thing to me, «wow, there’s not much help to be had here, huh??» She was being loud in saying that she didn’t know what was going on with the machine and that she felt bad for me for having to wait 15 mins for her fax to maybe go through while the two associates could have easily sent my fax behind their counter and fixed her problem. They knew we were both dissatisfied, but didn’t care. So, guess what? I got on my phone called Fed Ex and took the rest of my business there, where they were great! My advice, take your business needs there!

Went in a few days ago and had nothing but great service! I love that I was greeted when I walked in. Picked up what I needed and even ordered something from
with the help of a manager. I’ve never had any issues when I’ve gone in and don’t know what that other review is about and why it is even allowed on Unilocal!That was easy!

Used to shop here all the time won’t any longer after today. Female manager with curly hair is a b…

pretty average big box type store. the faces of the staff change… most are friendly and decently aware of stock & sales. I can frequently wander around without being overly bothered by staff breathing down my neck. But they are always close enough if you need them.
average checkout counters and checkout times.
nothing really wrong with this place but it doesn’t have any merchandise or service WOW’s.
the parking lot is a nightmare! always a ton of trash blowing around as it is next to a McDonalds, Smart & Final and Home Depot… plus its right at the intersection of Highway 1 and Highway 156. near a starbucks and a huge Embassy Suites to attract folks from out-​of-​the-​area. Be patient.
Its prettier and cleaner INSIDE, if you make it… considering the closest competitor is inside the Costco parking lot in Sand City — — neither are easy to get in and out of in a hurry.

I needed some quarter inch red dots, about 100 or more. The only thing close were some ¾ inch ones. The assistant manager took me under her wing and looked in the computer for me. She found what I needed and ordered them. They should be in the store tomorrow. That’s what I call real good service. It was only a $ 2.98 purchase but she handled it like it was $ 298.00.
I am impressed and will keep shopping at Staples.

Semi-​overpriced in my opinion for office supplies, but what can you expect from a corporation? I have found a couple bargains and there is always a selection at the very least – and choice to me, it power. The parking is hectic due of the location and the customer service that I have had has been decent at best. I will go here if I need something, but its not my favorite errand to run.

Horrible customer service. The people working there asked me to research the product on my smart phone for a simple question! Will not be back!

I needed to get some blank DVD media and envelopes recently. I headed over to Staples since it’s a wee bit closer than Office Depot. I found what I needed, relatively cheap, fast checkout, polite folks at the counter, and nothing to complain about! Yes, as their slogan goes, it was easy!

I went into staples yesterday looking for a particular brand and size of labels that we need at work. I had just been to Office Depot and had struck out on finding what I need so I was not optimistic on finding it here. I did however find exactly what I needed and it was even cheaper than the other brand that Office Depot had.
I went to the check out stand happy that I had found what I needed. I had to wait for a few minutes due to both check out lanes being busy. I switched lanes mid way through waiting and that was a mistake. I thought the lady in front of me was almost done with her purchase; but then she asked if they did stamps. The young kid behind the counter asked «Food Stamps»? Really why would that even come into his mind, its no a grocery store obviously she is asking for postal stamps. After she cleared up the confusion he said he would have to get someone to get the stamps and when she asked how much they were he had to stop and think about it.
So again I changed lanes and ended up with a very friendly and competent man as my cashier.
They do have more of selection at this store over Office Depot and the prices are reasonable but I wouldn’t go here looking for assistance with anything to technical.

Came in today to pick up some office supplies, and found what I needed fairly easily. There was plenty of staff willing to assist which was cool.
I wandered over to the computer section looking for a replacement graphics card. However, their selection was kinda disappointing with only 3 to choose from.
Overall I left feeling like it was a decent store.

I really like this Staples, and I prefer it over Office Depot in Sand City because I can walk here because it’s right up the street from my apartment, and I can get some shopping done at Home Depot and get a Berry Chai at Starbucks. If you get a Staples Rewards card, you can save money on everything you buy here, earn points for future purchases, receive money saving coupons in the mail, and take the opportunity to write product reviews on Staples’ website (
). Printer ink recycling is also available.

I enjoy this Staples because I’m always in here looking for random stuff and I heart shopping. I used to be addicted but I am in recovery. I cannot believe what I experienced the other day at this particular location. I felt like it was 1987 before «Customer Service» became mainstream.
I’ve always had a pleasant experience here and everyone is always smiling and helpful. I hate to complain but luckily I was in a good mood (well I always am, it’s strange) and this didn’t bother me but actually made me laugh in disbelief. If it was anyone else, especially someone in a hurry, shit could have gone down.
I walk to the cashier and the cashiers there always start up a conversation, «How are you today?» or «Did you find everything okay?» the usual. The lady behind the counter was talking on the phone so I paused and thought it was business realted and I wasn’t really in a hurry so I waited. Nothing. I said hello and dropped a few things on the belt and waited until she finished her call.
No, «I’ll be one sec» or «Hold on.» she just started ringing up my goods. Ok. She was talking in Espanol and I used to live in Zacatecas, Mexico when I was 16 (just for a month but you learn a lot living there) so I understood the conversation very well. She was talking to a friend about some dude and how she was going to meet up with her girl riends this Friday…
Whaty?!? Exsqueeze me?!?
I seriously just smiled, I was so entertained. She was on the Staples phone too! Anyways, she was sweet though, she smiled, rang up my goods and managed to say a few words like «Thank You» while the phone stay squeezed between her neck and ears. That is what I call multi-​tasking!!!
I swear anyone one else would have lost it but I’m always tranquila.