Walgreens

I always have trouble finding sale items. I have emailed corporate about sale items not being marked and sales items not being available on the shelf. I have always ask someone to go into the back and find the item. Customer service is clearly not a priority. Today the clerk couldn’t apply the Walgreen rewards to purchase. We were purchasing toys for a local charity. She tells us that we have no rewards. I ask for a manager. The manager never came and we were holding up the line. I go buy another item and look on at the receipt the rewards are there. We go pick up four toys. A very nice clerk in cosmetics range up our purchase. Nothing should be this complicated. I don’t understand why the store manager doesn’t care. Where is the corporate office?

I agree with most people 1 star is way too much. It’s messy, the people that work there look miserable to no end. It’s completely out there. And trying to get a hold of the manager is a nightmare.
Do not go here!

I went into Walgreens at 6. I was looking for boxes for an Christmas wrapping relay I am looking to do at school and the manager Vince said I could take as many packing boxes as I wanted. I purchased my other items and he asked if I needed help out even though it appeared he was solo. I truly appreciate this friendly demeanor.

Why can’t we give ZERO stars? 1 is 1 too many for this ‘drugstore’. Look at all the 1 star reviews — THERE IS A REASON FOR THIS!!!
After having many issues trying to get some prescriptions moved over from my local CVS, I went in tonight to pick up a long established prescription. First time using this store. After waiting nearly 40 mins, the pharmacist calls me over to tell me she won’t fill it because she has determined that the dose is too high. I’ve never seen this person. She is NOT a doctor. It is the same prescription that it’s always been. How could she possible know that this dose is to high for this person (who she doesn’t know and has no knowledge of my medical records)? For this reason alone I would avoid this store. After reading the other reviews, there are clearly many other reasons to use a different pharmacy.

Expect 20 minute+ hold times if you need to talk to pharmacy staff on the phone. The last 4 times I have needed to talk to an actual person I was on hold for ridiculously long periods of time. After finally getting frustrated and hanging up after 21 minutes this last time, I called Safeway and was talking to someone in their pharmacy within moments.

I’m irate about this pharmacy. I took my 8 month old son in to the pediatrician this Saturday because he had a barking croupy cough. They called in a prescription to put in a nebulizer they sent us home with and they tell me they sent the prescription in already electronically. I go straight over to pick it up as my baby is struggling to breathe. I wait 20 minutes in the drive thru with only 1 car ahead. The lady at the window says,” I’m sorry I don’t see a prescription, did you just leave the office?” I said, «yes but they are closed now (45 min later) and I was the last patient. They said they sent it in. What am I supposed to do now?» She says,” you could go to urgent care.” REALLY? I just left the doctor! So I ask her to check again. Same thing. So I leave and call the offices after hour line. Doc says it was sent but that she’d give them a call. Doc calls back and says they’ve had it the whole time, in a pile of faxes, someone else found it, but that they were backed up and couldn’t get it to me for 4 hours. So basically she lied straight to my face. I’m sorry but you don’t put a babies breathing in jeopardy because you are backed up and don’t have time to look. So I just now, two days later get an electronic call from them saying my prescription is ready to pick up. Sorry jerks, we had it called in somewhere else because you are incompetent and had it filled in 15 minutes.

They still have an actual photo technician on hand. Have been able to take rolls of film here to get developed many times. It usually takes less than an hour. Nice to be able to use film still for photography and not have to mail it to someplace and wait a week!

DON’T EVER USE THIS PHARMACY! My doctor sent over two prescriptions this morning at 10 am. I got an email and a phone call from Walgreens that they were ready. I show up and they give me one. For some reason the other Rx was not filled, they don’t know why.
They said it will be twenty minutes more, and I said that sounds like plenty of time to write a review!

The great thing about his walgreens is the drive thru. The bad thing is that there is ALWAYS a long line of cars and not enough people working the pharmacy. They need two pharmacists working there or overlapping at times

Called regarding buying some compression socks. got put on hold for 12 minutes then hung up on. And then they had the bs to do it again!!! No Thank you! And the manager came on and he didn’t know Anything!!!

The drive thru isn’t worth it. The two times I decided to stick out the wait I was in line 40 minutes. Embarrassing to admit but I’m stubborn. Either walk in (because they’ll pay more attention to you if you’re able to make eye contact), or go during a typical «slow hour» that’s not noon, or six pm when everyone else is trying to get their prescriptions. I understand this isn’t necessarily the employees’ fault, but maybe this location needs to think about fixing their problem of being understaffed. I’m giving three stars because the actual store portion of Walgreens normally has whatever I’m looking for in stock and there is usually a cashier available as soon as I’m ready to check out.

Rude employees. No customer service skills. And I saw two male employees getting stoned.
I bought a sale item that was not the sale price on my receipt. The first person I talked to insulted my intelligence and was demeaning, rude and intimidating. The second person I called never came back to the phone. The third person I called said that I would have to come back to the store within 2 days to get my money back or the staff would not allow it. What???
Obviously, they were trying to pan off the computer error as my fault or that I was lying. Finally I was told I could come into the store within 30 days. Problem is I won’t be able to and they could care less the inconvenience this caused.
Walgreen employees need serious customer service training.

Very understaffed pharmacy department. Takes forever to get a prescription. I hope saving payroll dollars costs them customers.

I ordered prints online for photos for a present, it stated my prints would be ready at 9:45am however when I showed up at 1030 they were not even processed. While I understand things happen and was informed the machine was having issues, the employee that helped me was rude and acted like he did not care. And looked at the order pending to be done as if he just had not done it yet. Then told me they would be done within the hour. I called back at 1pm and they were still not ready and was put on hold multiple times for a total of 15 minutes to find out so. Finally received a call at 2pm that they were done. The only reason they get 2 stars is the woman who rang me up was very polite and apologetic. I’ve always worked in customer service and was shocked at the lack there of at this location.

This is a typical Walgreen’s…nothing great about it, nothing bad. Relatively disinterested employees, but none rude. I shop here for most things medical, which many other places don’t carry. Their photo department is quite good, albeit limited in what it offers on site… much has to be sent to their off site lab… such as photo items, mugs, mouse pads, etc. What’s makes them good is the quick turn around and reasonable pricing. While I’ve never used the pharmacy here… I have friends who say its good. Last, I’ve always had a thing for drug stores… they often have unusual products that you just don’t find in the corporate big box places… sometimes, when nearby I’ll stop in to simply walk the entire store and see if there are any interesting items… and I’ve yet to be disappointed!

Ordered Photos online an hour later realized I had put the wrong date on the cards— I called and the photo tech took down all the info– as the machine had gone down. Next day my husband picked up our christmas cards all ready and correct. The gal had cancelled the wrong order and checked for correctness of the re– order with handwritten info to match the orderTHANK YOU THANK YOU

This place is THE WORST drugstore on the entire peninsula. possibly in the entire Monterey County.
Just now, I called. I was on hold for 30 minutes — «there are more than three people ahead of you» — then finally it got down to one. And then, it hung up on me. WHAT? I don’t know why I even bother to call anymore, but when I go in, it’s even worse. Standing in line for 30 – 40 minutes, waiting to talk to a pharmacist, has happened twice. I am not an unhappy person, and I am very polite to employees who have it rough (especially working at a place like this), but seriously. That’s just ridiculous. It makes me want to punch something.
I just wish a different drugstore was like 30 seconds from my house.
About an hour ago, I got a call from my dermatologist’s office asking why I had requested to change the prescription they gave me to a generic brand that wasn’t so expensive. She was wondering why I did this since they gave me a voucher for a free prescription fill from the name-​brand. I told her, um, excuse me? I haven’t even been in to pick up my prescription at all, since we talked about me using the sample to see if it worked first… who told you I said that? And she said — the pharmacist at Walgreens said the patient requested a generic brand because it was too expensive.
Um… are you serious? I feel like this is malpractice. I haven’t been in there, called them (not that that would do any good, anyway), or anything at all… and they are speaking on my behalf? What BS. I am pretty furious at whoever did this, but odds are I’ll never find out. That’s why I called… to ask why the heck they feel it’s okay to tell my dermatologist what I want when it’s nothing of the sort. Maybe it’s so they can make money off of it, since I won’t be paying anything for the name-​brand? Who knows. All I know is I am furious and this Walgreens is horrendous.

I just wish things here worked here!

Incredibly Rude Staff. Dusty store. No customer service Always waiting in line. One star for being conveniently open 24 hours and because I Walgreens always has great deals be sure to use balance rewards card to earn and redeem points in store.

Open 24hr. Great sales if you have a Walgreens balance rewards card :):):) the lines can sometimes be a bit long but that’s why I remember they always have someone in the cosmetics department that can check me out quickly