EVA Air

I flew Eva Air for the first time from Seattle to Taipei and then Taipei to Bali for the first time last week.
I was rather surprised by the excellent customer service, all of the extras that were given, the smooth flights, and their efficiency boarding and deplaning.
First it was wonderful to see they had pillows, blankets and slippers as we got on the plane at 1am. I assumed we’d be cold and uncomfortable all night but those items helped. They also had eye masks and ear plugs in the bathroom. We had also downloaded movies to our ipad assuming there would be no free entertainment but there was — a personal TV with movies, TV, flight tracker, etc. That was also great.
When I booked my flight, I marked «vegetarian» for myself and my partner, and then added comments for me that said «no dairy, no eggs» assuming the note would be lost in cyber space. I was blown away that they came to us and confirmed we had veggie meals before take off, and even more blown away when the meals came and they nailed it. There was no dairy, egg, meat or seafood in my meal. Getting that right is hard for some nice restaurants I go to regularly! My partner got his veggie meal which did include eggs or cheese as he eats those things. I was so impressed and thankful. And for taste, the food was OK. Airplane food certainly isn’t anything people crave, but it was edible and held us over.
Both the 11 hour and 5 hour flights were rather smooth. I am someone who is irrationally worried by turbulence and was very scared for these long flights. I’ve had terrible turbulence on some two hour flights in the US lately so assumed this long haul would be rough. All flights had some normal bumps but somehow they avoided major ones which was wonderful.
Also, I was very impressed by how efficient they are for boarding, takeoff, and deplaning. I had initially assumed they would board an hour early since there were so many passengers and yet somehow they boarded 350 people in 30 minutes, which is less time than it takes most airlines in the US to board half that. All flights were on time or early.
Both of our flights to Bali were on the Hello Kitty plane, which was rather funny. It was the «happy music» plane and I’ll be honest, the music that was playing while boarding really did put you in a good mood ;)
Again, this was my first time flying with Eva Air but across our 4 long flights it was a great experience.

Overall, I’m pretty satisfied with EVA Air for flights. Used this airline for my trip to Asia and it was a smooth ride.
Some highlights of using this airline:
–Offers pretty competitive prices for international flights
–Food is decent (where you actually feel full from the meal and not feel queasy after)
–If you like hanging out at the Taipei Airport, layovers with this airline isn’t so bad
Some improvements that could be done:
–Service: At times, I felt the check in service and flight attendants were a bit abrupt. For flight attendants, half the time I couldn’t even wave one of them down when they were walking through with drinks since they didn’t pay much attention as they quickly strolled down the aisles.
–Seat selection: Since I purchased my ticket through a third party website, it was a bit confusing on selecting my seat and then having to worry if I will get my seat or not. Perhaps this could be better improved for next time?

Horrible service. Food was horrible and even some chinese passengers did not touch food. I asked for a can of diet coke and they said they could only offer a cup of coke with ice! It seems they are just not nice in general and not very friendly attendants. Also there was a change departure time and we never got an update in email or phone and almost missed our flight. Once we got to airport they seemed mad and we had no clue why? Then once we got to plane they said we should check in on time? I thought we did then i saw that the flight was leaving 2 hrs earlier than what we knew! Horrible just very horrible communication and personal skills! I am never taking Eva again. Only reason i am giving 1 star is because taipae airport is nice and the distance to go to philippines is shorter than other airlines. Also if u plan to take eva, bring your own water since they will only give you a shot glass type cup for water and you will faint due to it being super warm and dehydration starts to catch up to you. They dont have the individual fans. Some americans took off thier tshirts!

Very Rude people who work at ticketing make a bad experience, they check you by class, when I try to talk nicely they just constantly rude.

The customer service is very rude and my number ever got blocked for asking them to fly for emergency. At the airport they were also very rude once they knew that I was the one who called and gave me an economy seat although my ticket was deluxe. Today I called with another number and they took my call. I asked them to change my ticket date, but all they said is «You know what? Contact your travel agent. You know what? We cannot do anything in America. You know what? Keep everything here don’t change we don’t want to change just fly on that date.» FUCKING ridiculous. All my friends and I had our tickets changed before with no problem through the phone. No wonder they don’t have a 5-​star rating.

For the last 15+ years of my life, EVA Air has been frequently throwing me across the Pacific between Asia and North America. From Seattle, EVA is the only airlines that flies direct to Taiwan… though this is probably interesting for only 0.0001% of Seattle’s population.
Compared to other airlines, EVA is not cheap — go to
and EVA is usually several hundred dollars above Korean Air or Hawaiian Air. But you get to Taiwan in twelve hours versus the Kimchi pitstop of Korean Air and the THIRTY hours on Hawaiian Air. If I’m going to spend thirty hours getting to Taiwan from the west coast of North America on Hawaiian Air, I’d better get lei’d.
The draw of EVA for me is its service. Unlike domestic air travel where brusque middle aged women literally throw packets of peanuts the size of a baby’s fist at you while counting the drops of Coke they’re pouring into your glass, EVA gives you two meals (dinner after boarding and breakfast before landing) and unlimited wine, even in Economy. In Economy Deluxe, they give you a little pouch filled with lotions, lip balm, toothbrush, toothpaste, whatnot — in the past they were more generous with Occitane travel items. Gone are also the bowls of instant Ramen in between the meals, though the flight attendants still make their rounds with beverages frequently in all classes besides the Economy class.
Once I got sick on a flight (digestion thing), and a designated flight attendant took out this huge bag filled with meds. Very impressive.
Another time, before the days of Homeland Security, EVA served its biz class customers on a tray with white tablecloth and a single rose in a vase — I kid you not. Twenty years of dating at that point and the most romantic dinner I had was at 32k feet by myself and a flight attendant who kept calling me Ms. C, despite my saying that we should be on a first-​name basis. Now the rose is also gone, probably its thorns are considered a security breach.
Why three stars? In recent years, EVA has cut back on the little extras but still charge higher than everyone else. To get an upgrade recently I had to pay about $ 150 more for a ticket (you can’t upgrade with the cheapest tickets) — kinda shady in my book. And I have over 100k miles.
The Seattle office in particular is impossible to get through, if you need to talk to someone in the sales office. Once called for three continuous hours from 8:30am to almost noon, trying to get someone on the phone who can re-​price a ticket. That’s three hours I can’t get back. Rose or no rose, I’m looking for another airline suitor.

Holly crap on a stick! How rude are these people?! I called to fix an error on my booking and some lady said hello and I said hello and told her I need help correcting an error. She hung up on me!!! WHAT! Are you kidding me? I called again; Same thing happened. WTF?! I was at that point so close to driving 45 Minutes with traffic to them to flip out. i called again the third time; This time I din’t even say hello, I said Please, Please do not hang up on me. I should not have to beg for anyone not to hang up on me or anyone as of matter of fact. She helped me in the best possible way; Though sadly nothing was resolved. Never flying through Eva Air again!