20/20 Eyecare Center

closed!
the location in seattle is closed end of 2012. phone # is dis-​connected. call 253−833−5000. why this is not on here is beyond me. receptionist at phone number was very helpful in getting me my records.

The people working there were very nice but I had a ton of billing issues. Could not figure out why as I had insurance! They kept sending me bills so I would call. They would apologize and tell me to disregard. However then I would receive another bill! Each time they had an excuse. One mistake is okay but several times was too much for me. I will not be going back.

I have been to ²⁰⁄₂₀ twice now. The first time in 2011 was great, doctor did what eye doctors do and was friendly throughout the process. The salesperson, Pearly, was awesome. She said, «I know these glasses are not what you are expecting, but I think you’ll love them!». She grabbed a pair of glasses that I would never have looked at and they looked great! They were overpriced, but I chalked that up to them covering overhead on a downtown Seattle location, and the convenience to my work. I just wish that Pearly was who I could work with always.
The second time I went unfortunately was not as good. I went in, the doctor was a different doctor. I don’t remember his name, but he was professional, helpful, and provided a great experience. After the eye exam he turned me over to Pat, who asked me what I was looking for, and grabbed the opposite and says «How about these?». After about 5 minutes she was showing obvious signs of impatience. I am sorry if I didn’t just settle on the first pair of wire rims you showed me, despite the fact I held up a pair of black rims as an example, but I have to wear these! Finally, after I settled on a pair of frames, it came time for the lens selection, and apparently I just had to have the anti reflective lens coating. I explained to her I didn’t want the $ 99 reflective coating, and she reduced it to $ 61. We went back and forth on the coating for 15 minutes with me saying «NO, NO, NO and NO!». I had to tell her at least 15 times that I didn’t want it. I have worn glasses for 30 years, never had it, don’t need it, don’t want it.
Pat quoted me a time of 1 week for my glasses to come in. After a week and a half, I called and they apparently came in right before I called. Yeah right. In other words, «We forgot to call you and tell you the glasses are in.» When I went in to pick them up, Pearly was there. She was helpful and adjusted the glasses and I was on my way.
This place is more expensive than most, but the convenience is nice. If you go here, don’t deal with Pat, I have bought cars with lower pressure than this experience. Always deal with Pearly, she will find the glasses that fit you best.

I had both a wonderful and extremely horrible experience at ²⁰⁄₂₀ Eyecare center. The first gentleman I worked with was very competent and extremely helpful in helping me find just the right pair of glasses. Shortly after my glasses came in, he stopped working there. After wearing my new glasses for about a week, I decided that I probably needed a different frame. They have a great policy that they’ll replace your frames if you don’t like them, so I went in to pick out a new pair of frames. This is where things started to take a turn for the worse. It took over four months before I had a pair of glasses I was happy with. They didn’t have the pair of frames I wanted to try in the store, so they ordered them, but first they ordered the wrong pair, then they forgot to call me, and I just kept falling through the cracks. I work right next door, so I stopped in frequently to check on the progress and no one seemed to know anything about my glasses. After about 3 months of falling through the cracks, I finally expressed my frustration to Pat. Pat only works at the store one or two days a week, but she quickly stepped in and made sure that I had a great experience from that time out. She carefully measured and adjusted my frames and was vigilant in seeing that the order was placed quickly. It still took a few weeks to get my glasses adjusted perfectly, but every day she was working at the store, she called me to check in and had me come in for an adjustment if I felt I needed it. If Pat hadn’t stepped in to save the day, I would have probably given my review a 1-​star, but Pat single-​handedly pulled it up to 3-​stars.

Dr. Mark Hamilton treated me like a human.
Oh, you want more? Okay.
This business is almost too conveniently located in the building I work in. With the frustrating experience I had with New EyeDentity, I was pretty apprehensive about even calling this place for an eye exam. There are three ladies that I’ve met here but I can only recall one of their names. Kay is outgoing, friendly, and chipper, but knows what she’s doing. The other lady working there on a daily and regular basis is competent but not really outgoing, friendly perhaps but mono-​toned and lacks eye contact. The third lady, older with short hair and glasses, I spoke to only once, when I first went in for my eye exam, and she was a delight.
Dr. Hamilton chatted with me, we talked shit about irresponsible doctors and how people act like they don’t have to be accountable for their actions. He rocked!
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9÷18÷07 update: I’ve reduced the original 5 star rating down to a 3. They’ve got a lot of new people working here who don’t seem so inclined to actually getting to know the customer. Even with insurance glasses are expensive so give me the courtesty and acknowledge that and my time the next time you call me two weeks after ordering my glasses, telling me they’re in, then finding out they’re not really in. Yay! I’m a human yo-​yo … yeah seriously, I’m not amused.