Alamo Rent A Car

The good:
— friendly associates
— convenient location
— good selection
The bad:
— tight garage that can be a little confusing to navigate
On a recent trip to Seattle, I decided to rent our car from the Alamo on 3^rd Ave because 1) we took the train so no airport location, and 2) we were staying nearby and could walk back to our hotel after returning the car.
The office is located on the street level and is adequately staffed. The associate helping us was a friendly guy that was kind of a jokester too. He processed our paperwork quickly, though, and before long we were headed back out onto the street and up the elevator a door down to the garage. For this rental we got a fairly new 2015 Toyota Corolla. My FR-​S it is not, but I was pretty excited to try this car out, and for an econo car, it was pretty good! They even had the S trim
Getting out of the place can be a little confusing, but we figured it out fairly quickly and off we went. The return was even easier, just driving back up into the lot (beware of the narrow curbs!) and walked up to the kiosk in the lot. After a quick inspection, we were on our way.
As far as car rental experiences go, this was a pretty good one. Convenient location, not too bad parking structure, friendly staff, and a decent selection. I’d rent again.

I had an amazing experience at this downtown location Alamo on a recent trip to Seattle. The check-​in process was quick and our agent was very courteous while providing an upgrade from a standard to a full size car! How awesome is that? The Hyundai Sonata was a perfect ride for us when we took a trip to Vancouver, BC. It was clean and comfortable car for the short trip (highly recommend this car). Upon returning the car, they continued to wow us. Dennis in car returns exceeded my expectations. He sped me through the process and wanted to know how my experience was with the car. You could tell he really cared which really impressed me. Keep it up Downtown Alamo!

This was the best car rental experienced EVER! So quick and very friendly.
Shawn (sp) was very kind as well as all the employees at the counter!

The Seattle downtown location was the easiest, most pleasant car rental service I have ever used! The car was new, clean and a pleasure to drive but the Alamo folks from start to finish were exceptional in customer service and getting me on the road. I travel often but I will always use Alamo in Seattle hands down.

Really liked the woman at the counter who arranged for a drop off at the airport and even gave me a discount on the very good rate I started with. Everythingg was ready and easy. I really liked the KIA Optima. I rented it for a week to drive up to Vancouver and it performed quietly and efficiently. Return at the airport was wonderfully easy too

It was a pleasure renting from Sean Cissna, the manager of the downtown Seattle location. I had to change my return trip due to personal matters and he worked with me, was able to correct the dates and make sure that the contract was current and reflected the changes. It made dropping off the car very easy, even with an early drop off prior to the office being open. I also received a great car, Ford Focus, that was new, everything worked well, easy to learn, equipped with everything needed to be comfortable.
I have never had a bad experience with Alamo and have been renting since 1983 but this time the personal service was excellent and needed a recommendation.

On a recent trip to Seattle, I rented a car to travel a little out of the city for the day. I was able to rent a car at Alamo for 24 hours for about $ 75. The only reason it was that high was because I had to pay a fee, as I am under 25.
I liked that I didn’t feel pressured to do any of the upgrades and she was very honest about the services. I felt comfortable and felt like she was somebody I could trust! We received a 2014 Nissan Altima and it was wonderful for the price paid.
However, I checked my account and realized I was overcharged. I immediately called Alamo’s customer service and it was possibly one of the best customer service experience I’ve ever had.
She simply asked for the day I travelled, my name and for me to let her know what my invoice said vs the amount charged. She said she would have it reimbursed and gave me a confirmation number as well.
It was such a pleasant experience overall with Alamo, I would definitely recommend it to anybody who is looking to rent a car!
*Also, you’re able to return the car at your own convenience, without worrying if the gate is closed or if there’s anybody there. All you have to do is bring it back into the garage (which is open ²⁴⁄₇) and drop off the keys in the box and sign out.*

I had a great experience with them. They were friendly and courteous. They gave me an amazing car for the price.

Many car renters know that picking up and dropping off at a site other than the airport brings lower rates, which is what we did. We also got a certificate through Costco that lowered the tab even further. The Alamo site downtown is convenient to many Seattle hotels and efficiently run. They honored all the terms and make both entry and exit from the process easy and pleasant.

Easy in-​out. Better prices than airport. Light Rail across the street. Will definitely use again.

This is the second time I’ve used Alamo’s car rental services and I’ve been pleased each time.
The reception lady was cheerful and helpful with directions. She told me to return the car ¹⁄₈ shy of a full tank of gas. I told her I would probably just fill it since I didn’t like guessing. She then decided to give me a credit for the gas and said I could return it full.
The man who showed us the car was also very polite. The only thing that concerns me is that they didn’t have the typical car inspection before we left. I looked the car over and took a picture of a scratch that was a little bigger than normal wear and tear. We’ll see if anything comes up after I return the car at SEA-​TAC.
The car itself was clean and in great condition. I got a free upgrade from the basic since I applied for their free membership program, and it has proves to be worth the occasional junk email. The vehicles are reasonably priced and just as good as one of the «bigger» companies.
I have been really happy with the customer service of this company. Whether it’s in New Zealand or Seattle, everyone has been super helpful and friendly. I would definitely rent from them again.
EDIT: Both times I have rented from Alamo and neither time have they done a typical inspection before leaving. I have never been charged for prior scratches or dings. I would definitely rent from them with confidence.

I’ve rented from Alamo in each of the past 4 years from their prior location on 6^th Avenue. This past week was my first rental from the new facility. I would have ratetd the latest experience with 5 stars except I was assigned a van with almost no gas. As this was my first time renting from the new site, iI was more concerned with finding my way to my hotel from this new location, and I did not notice the gas gauge being on empty until the warning light came on at Mercer Street, a short distance away. Needless to say, I and my wife began lookong for a gas station in the area but could not find one due to the construction around Mercer. Our GPS said there was one supposedly nearby, but it must have been a victim of the construction. We were fortunate enough to reach a gas station near our hotel without stalling out. After reaching our hotel, I called the Alamo Seattle location and was told I’d be given credit for the gas I had in the vehicle when I returned it. I returned the van with a half tank of gas, (lucky for the next guy). I was not given the credit when i brought the vehicle back, but as a word of caution if you rent from this site, know where the closest gas station is because I was told this Alamo site does not have a gas source on site.

1 Star for Alamo’s basic failure to be able to describe to me how to return the rental car after hours and lack of signage. No one I spoke to at Alamo knew how to return the car afterhours (or even where to go). The Alamo FB reps mistakenly told me to go to the Hilton which according to Unilocal was closed.
3 stars for relative ease of ability to return when I finally figured it out.
Here are step-​by-​step instructions:
1. Drive to the 3^rd & Stewart parking garage. There is NO signage for Alamo or National, just the parking garage.
2. Grab a ticket and enter
3. Return your National or Alamo car to level B
4. Place parking entry ticket on dash
5. Note your parking space
6. Put license info, mileage, gas level and parking space number on the notepad they placed on top of the key drop box
7. (this is just me) Take pics of your rental car so that they can’t blame you for any damage after return.

I have rented a lot of cars, and have had experiences with a lot of different rental companies. Alamo recently moved to this new location, from their earlier location at Hilton. Since this location is way more convenient for me, I have rented cars consecutively from them for the past 2 weekends, and I have loved the experience :)
The staff has been very courteous and cheerful. I have met the same guy both the times, and he was really nice. Both the times I had rented a small car, but being a downtown location they don’t have many options, and I ended up getting upgraded to an SUV. I don’t mind driving a big car, but it does mess up your budget for the gas and not to mention the parking problems with a big car. But here again, the Alamo folks came to my rescue :) I expressed the reasons why I wanted a small car — economy and parking comfort. Since I was not planning to drive more than 50 – 60 miles the second time, the Alamo folks actually covered the gas expenses for me as well. It wouldn’t have cost me much, but still the gesture was really nice :)
Overall a very pleasant experience, not to forget the awesome rates I have been getting. The checkout is always super fast — and they have after hours drop as well, an added bonus!
I’m a regular Zipcar customer, but since these guys moved to this new location, I prefer renting with them, with the good rates and the new SUVs :)
I’m surely going to be a regular Alamo customer! :)

Very friendly and helpful at checkout. The car was in great condition and clean. After-​hours return is easy. We needed an all-​wheel-​drive vehicle for 7 people and the Chevy Tahoe fit the bill perfectly and was loaded with convenient extras, like back-​up camera, seat heaters, remote start.