Alki W Seattle Key & Lock

The technician, Eric, came within 20 minutes to my location in West Seattle and was friendly. When he got upstairs, he informed me that he couldn’t do the easy picking the lock because he had his equipment stolen out of his car. So he had to do the more invasive $ 60 additional fix of drilling in the lock. Why I had to pay the additional $ 60 for this procedure because he got his stuff stolen out of his car, I have no idea. He had to go back repeatedly to his car to get more drills and didn’t seem like he knew what he was doing.
I wouldn’t recommend Alki W Seattle Key & Lock to a friend.

We installed a new entry door, so we brought the hardware in to get spares of the keys made. When we got home, we realized the spares made did not fit in the deadbolt. I brought everything back the next morning (while our door was being installed), and the employees remembered us and promptly found a solution. She filed down the old keys until they fit, and then offered to take the deadbolt down to her supplier to find a key blank that fit (none of the ones she had did). I loaned her our deadbolt for a few hours, and she ran out and remade our keys and had the deadbolt back to us within a few hours.
She could have easily sent us away saying she had nothing that fit. She could have charged us for the new spares. She could have charged us for filing the keys down. She did none of that, and was friendly the whole time.

Just moved into our new home and needed all the exterior locks re-​keyed. We considered changing out the hardware ourselves, but were having difficulty finding enough «keyed-​alike» sets for our needs.
We shopped around and Alki was competitive — not the cheapest but not more than most. On the phone, Stan was friendly and knowledgeable, and asked lots of detailed questions, making me confident he wasn’t over– or under-​selling me (drives me crazy when vendors tell you their perfect solution before you’ve even explained all the details). He called me about 15 minutes before our appointment time — not a two– to four-​hour window — to say he was running about 10 – 15 minutes behind schedule but was on his way. He showed up only about five minutes late, and we really appreciated not having to sit and wonder.
Once he arrived, Stan was courteous and professional, and made some recommendations based on our specific situation, one that even saved us some money off his quote! We will definitely use them again if the need arises.

Wonderful neighborhood resource. Stan quickly took care of my car key crisis and offered helpful advice on other issues as well. Businesses like this is one of the reasons we love West Seattle. Thank you!

I called to get service for my lock at a storage facility. I lost the keys and needed it to be removed. I prefer to go with local businesses because that’s why they are here. The woman who answered the phone initially was very welcoming, pleasant and helpful. So that was a nice plus considering I had called a few other places in WS and either received a recording or nothing at all. Anyway, to make a long story short the price I was quoted seemed rather high (over $ 130.00) I had one more place to call and I am glad I did. Fortunately that was around $ 70.00. I could live with that. Everything was well taken care of there.

Charity re-​keyed an ignition lock for a GMC truck I brought in in half an hour and it worked great! Fair Price and nice selection of locks available if I ever need one. Well done.

Overall:
Locksmith Skills and Timeliness: 5 Stars
Customer Service & Satisfaction: NONE
Was appalled by the encounter with the owner of Alki Locksmith and I sadly can not recommend this long time local Seattle business.
When I contacted 3 locksmiths after my key broke in the actual lock (didn’t know this could happen!) I decided to go with Alki Locksmith as I prefer supporting local businesses, although their quote was the highest.
There was some confusion as to their pricing during the initial phone conversation as it was stated it could be an «emergency lockout» service «due to a Friday, day after Thanksgiving».
I questioned this, and it was quickly resolved. They arrived within 5 minutes of agreeing to their service. In my world, Friday — the day after Thanksgiving, is not a holiday. Banks are open and the US Post Office is open.
Since this was considered a «lockout», I was asked to provide documents proving my last name and the address; since we use a PO Box and my ID is out of state, I was assured by phone this wouldn’t be an issue if I can prove my identity and last name matches. (Completely understand this issue as they haven’t a clue if I’m a thief or true resident).
Upon arrival of Alki West Seattle Key & Lock, I was mortified, and I am embarrassed to say that I was so dumbfounded by the arrogant and aggressive behavior by the proprietor of this business.
This older man in his 60’s is flat out pompous, presumptuous, and indignant.
I find it hard to believe any business owner would choose to be so shamelessly imperious in his behavior. I was astonished and literally in shock — in addition to the already stressful situation.
This man in person repeatedly spoke over me in conversation then stated my out of state ID is not acceptable (apparently the phone conversation suddenly became invalid) and repeatedly stated he could contact the police department to «report me as an intruder». I couldn’t believe this man whom I was hiring and paying for a service would treat a customer this way. Ridiculously arrogant. Why?
Since they were able to quickly remove the broken key in the lock, they stated I must return to their shop for them to produce a new key, and if it matched, I would be able to enter the premises. He was very demeaning and demanding, ordering me around.
While at their shop, I stated that if need be, I could return to the home and provide him lease documents that have my name on it, or canceled checks proving that I made the deposit payments; this is when the proprietor became even more aggressively belligerent, antagonizing, condescending, and threatening to contact the police department — which in this case, if needed to mitigate the situation, I was gladly willing to speak with.
Fortunately, I was with a family member that I asked to please take over the conversation because for some reason, he was taking out his anger in life out on me.
Not only did he repeatedly mention to me that he’s «doing me a favor» (paying for a service does not constitute a favor) and state that I «had no wait» for his arrival (this is true), he then escalated his personal attacks by stating how he’s from Hermosa Beach and I just need to «chill out» and listen to him.
I have no idea why this man was so arrogantly condescending, and I’m angry that I was treated as I was, being a paying customer for his service.
I would have gladly waited for another service provider that quoted a lower cost to not deal with such an atrocious person during an already stressful situation.
Never in my life have I been yelled at and berated by a SERVICE provider.
At the end of the service visit, he stated, «Now if you notice on the invoice, I kindly did not charge you for the replacement key».
Thank you, however treating a paying customer with such disrespect is simply awful.
Total charge for key extraction and replacement key: $ 124.40
Quotes from 2 other service providers (not local): $ 65.00 and $ 85.00
Overall:
Locksmith Skills and Timeliness: 5 Stars
Customer Service & Satisfaction: ZERO STARS
I highly recommend NOT supporting this business due to his arrogance. Shameful.
Lastly, you can easily see the majority of the 5 star reviews are suspect. I’m really upset about the way I was treated to pay for a service. What happened to customer service?

I had a few keys cut here today and the service was fast and friendly. This is a very small location but I am extremely happy with the keys I had made and the really nice woman who was working in the shop today.

Fast and friendly service for having my deadbolt rekeyed. The whole process only took a few minutes as I picked out custom keys for the family. The cost of having the deadbolt was dead cheap! A+

Have tried coming here twice. Both times were during their open hours, with the neon open sign on… however the door was locked and no one seemed to be working. Ended up going to true value instead as they don’t seem to have an issue with keeping up with their hours of operation.

I can’t say enough good things about this company. All three of the people I have worked with have been great and have wonderful knowledge and skills. The one time a lock didn’t work quite right they immediately fixed the problem and came out with no extra charge. We locked ourselves out of a room in our business over the weekend and they were able to come out and help us today (Monday). The two times I have tried to work with other companies over the weekend have been horrible. Alki Lock is worth the wait until Monday. So glad to have an honest and skilled locksmith in West Seattle!

Highly recommend, these guys have made several keys for my 50 year old MG’s, and more recently were able to replace a broken lock on an old French door. Stan was professional and helpful, and after exchanging some pictures via email ended up having a replacement part. Prices were quite reasonable as well!

Every time I have gone for keys to cars, house, sliding doors, and just information this business has gone way beyond excellence. They also recommended a handy man for me when I tried fixing a lock myself and managed to lose one of the important bits to put it back together. I have tried others to save money and every time have ended up with a key that didn’t work and had to go back a couple of times to have it remade from people who had no respect for their work (or my time).

I needed to change the ignition cylinder on my toyota and calling a couple of services they quoted me over $ 130 to to rekey it so I could continue using one key for everything. I go to Alki Key & Lock and they rekeyed it for $ 32 and they finished in less than two hours. I will definitely be back!

I have a 72 BMW 2002. They had the original key blank… WHAT??? NICE!!!
They were very helpful and friendly. I appreciated that. Oh and the keys were perfect.

We bought a house near the area and originally I thought I needed to change all of the locks. Stan, the owner, came out and convinced me that all I really needed to do was a simple re-​keying of the premises. He also took the time to explain to me the work he was doing, evaluated the condition of our locks and on top of that, he happened to catch the problem I was having with the garage door (it wasn’t plugged in tight enough). Stan and his staff are very professional, courteous and the best in the local West Seattle area and I will definitely go back for all of my locksmith needs. There’s no need to go anywhere else!

Re-​keyed our house after move in. Stan was great! He took the time to walk through and not only address all of the lock issues in the house, but also pointed out safety concerns inside and out that I may not have otherwise seen or thought of. Long term WS resident, seemed to know everyone. Car locks are one thing, but to invite someone into your home to make keys is another. You must really trust them to be a reliable company. Stan was professional, thoughtful and on time. I will use them again for any needs and highly recommend them to anyone.

I needed the locks on my house re-​keyed and they came out the same day. Made new keys on the spot! Very professional and efficient. Affordable too!
I would highly recommend to anyone needing a locksmith service.
Thanks!

Had six keys made, they all work, service was quick. What more can you ask for.

I ran into some of this crew on their off time at Friday Harbor. I needed some help with a lock and they were extraordinarily helpful. If they are half that helpful on the job that would make them first class locksmiths!